Changelog for
otrs-3.2.9-76.1.noarch.rpm :
Sat Jul 27 14:00:00 2013 chrisAATTcomputersalat.de
- fix for bnc#828850 (CVE-2013-4717, CVE-2013-4718)
- Update to 3.2.9
(fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
http://otrs.org/advisory/
* Bug#9561 - ACL restriction with CustomerID for DynamicFields at
new Ticket screen not working.
* Bug#8728 - Problem loading otrs-initial_insert.oracle.sql.
* Bug#9481 - Possible to select invalid services in SLA admin screen.
* Bug#9539 - Cannot send notification to a group of customers.
* Bug#8273 - Copying text in preview mode not possible.
* Bug#9557 - Cannot see quoted text in customer ticket zoom.
* Bug#9011 - GenericInterface: New value after value mapping can\'t be 0.
* Improved parameter quoting in various places.
* Bug#9104 - Group permission for customer subset overwrites
permissions for other customers.
* Bug#9434 - Activities are not translated.
* Bug#9261 - Ticket Inbound changes FROM in view.
* Bug#9540 - AgentTicketOwner doesn\'t activate PreviousOwner if new
owner is selected.
* Bug#9365 - AgentLinkObject screen does not provide a search
restriction for ticket type.
* Bug#9533 - Delete Inactive Process button not aligned.
* Bug#9504 - wrong status after answer via customer portal.
* Bug#9425 - Wrong created date for queue view.
* Follow-up fix for bug#[8880] - No inline image shown if HTML
email contains \'base\' tag.
* Bug#8112 - Display issue in FROM column of AgentTicketZoom with
some agent names.
* Bug#9524 - Uninitialized value after step2 in TicketAccountedTime
stats.
* Bug#9511 - ProcessManagement: No SLA verification after Service
update.
* Bug#9513 - Frontend::ToolBarModule###11-CICSearchCustomerUser
does not use settings of Frontend::Agent::CustomerSearch.
* Bug#8719 - PasswordMin2Lower2UpperCharacters problem.
- update OTRS::ITSM to 3.2.7
(fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
- fix spec
Tue Jun 18 14:00:00 2013 chrisAATTcomputersalat.de
- Update to 3.2.8: 2013-06-18
(fix for OSA-2013-04, CVE-2013-4088)
* bug#9464 - Unique email address only checked during CustomerUserAdd, not
during Update.
* bug#9497 - AgentTicketSearch logs a Uninitialized error message in Oracle.
* bug#9451 - Possible to select invalid autoresponses for queues.
* bug#9516 - Field names for account signups in some languages are broken.
* bug#9501 - Missing values in GenericAgent ticket list for tickets without
articles.
* bug#9447 - Empty line at PDF search result with process tickets (0 article).
* bug#9409 - If HTTP_USER_AGENT isn\'t set, error on Layout.pm.
* bug#9454 - Use of uninitialized value error in AgentTicketForward.pm, undef
Next ticket state.
* bug#9493 - Use of uninitialized value error in AgentTicketPhone.pm on Ticket
Split action.
* bug#9503 - no connection header in soap responses.
* Improved permission checks in AgentTicketWatcher.
* bug#7143 - \"SFTP.\" gets rewritten to \"Shttp://FTP.\"
* bug#9488 - Use of uninitialized value at OutofOffice setting in
AgentPreferences.
* bug#9479 - ProcessManagement: Article and CustomerID should not be Hidden.
* bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized
value error.
* bug#9456 - Empty \'Dropdown\' dynamic field value of GenericAgent job wont get
used and stored.
* Follow-up fix for bug#9245 - Added translatable titles for transition
buttons.
* Updated Russian translation, thanks to Alexey Gluhov!
* bug#9245 - Improve user interaction on transitions.
* bug#9284 - Improve user experience of accordion widget.
* bug#9105 - Opening reply view crashes browsers on iPad 3.
* Fixed caching key and inquiry of dynamic field value in HistoryTicketGet
function (TE).
* Added a new parameter to disable default sorting of statistics.
* Added \'-a reinstall-all\' feature to bin/otrs.PackageManager.pl.
* bug#9476 - AgentTicketZoom: translation of \"split\" into german language.
* bug#9459 - Creating a new transition action coming from the transition path
view produces errors.
* bug#9458 - Double click on Transition opens error message.
* bug#9241 - Article ignored in article search index if body is almost empty.
The StaticDB fulltext search backend is now fully configurable.
* bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy
connections.
* bug#9408 - A value of Dest inputed in CustomerTicketMessage isn\'t validated.
* bug#9418 - Incorrect decoding email subject and From token.
* bug#9448 - AgentTicketPhoneInbound/Outbound inserts Agent\'s personal email
address into article \"from\".
* bug#9445 - ProcessManagement: Error Message: Need ServiceID or Name!.
* bug#9439 - ProcessManagement: Customer field value is not remembered after
server error is detected.
- Update to 3.2.7: 2013-05-21
* Updated Package Manager, that will ensure that packages to be installed
meet the quality standards of OTRS Group. This is to guarantee that your
package wasn’t modified, which may possibly harm your system or have an
influence on the stability and performance of it. All independent package
contributors will have to conduct a check of their Add-Ons by OTRS Group
in order to take full advantage of the OTRS package verification.
* bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
* bug#9286 - Ticket::ChangeOwnerToEveryone isn\'t functional, After a AJAX
Load the setting is ignored.
* bug#7518 - Escalation Notify by not working properly (follow-up fix).
* bug#9410 - SessionID isn\'t added to URL when using ajax customer search
without cookies active.
* bug#9419 - Process Management: List of available dialog fields lists
Responsible even if feature is inactive.
* bug#9246 - ProcessManagement: TranstionAction error messages not sufficient
enough.
* bug#9345 - OTRS exceeds 998 character limit in References Line of E-Mail
Header.
* bug#7478 - Got an external answer to an internal mail.
* Improved permission checks in AgentTicketPhone.
* bug#9360 - DynamicField Names shown in CSV output.
* bug#8880 - No inline image shown if HTML email contains \'base\' tag.
* bug#9374 - Add more functions to rich text editor.
* Fixed postmaster filter edit screen layout.
* bug#9358 - Date/Time DynamicFields are broken in CustomerInterface.
* bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
* bug#9371 - UserSalutation field in LDAP.pm fix.
* bug#8997 - Owner warnings translatable.
* bug#9375 - Extra colon at the end of recipient lists in forwarded message.
* Updated Polish translation file, thanks to ib.pl!
* bug#9040 - CustomerTicketPrint crashes when no attributes are configured to
be printed.
* Added UnitTest for case sensivity parameter of customer databases
* bug#9362 - cannot redirect to external url containing & caracter.
* bug#7856 - Statistics only use non archived tickets.
* bug#9072 - Reply to email-internal includes customer users email in Cc.
field.
* bug#9349 - SQL warnings on Oracle DB if more than 4k characters are sent
to the database.
* bug#9353 - Customer Ticket Zoom shows owner login name instead of full name.
* bug#8599 - Problem with \"[]\" characters in name of attachment file.
- Update ITSM to 3.2.6
* Bug#9351 - Wrong LastScreenOverview in AgentITSMConfigItemSearch
* Bug#9352 - Missing LastScreenOverview in AgentITSMConfigItem (OverviewSmall)
* Bug#8961 - Get impact list in AgentTicketPhone before obtain SplitTicketParam.
* remove packages30 support
- update ITSM to 3.2.5
(fix for OSA-2013-03, CVE-2013-3551)
- update ITSM to 3.2.4
(fix for OSA-2013-02, CVE-2013-2637)
- update ITSM to 3.2.3
(fix for OSA-2013-01, CVE-2013-2625)
- rebase perm.patch
- fix permission
* on DBUpdate otrs needs write acces to Kernel/Config/Files
attr(2775,wwwrun,www) dir {otrs_root}/{name}/Kernel/Config/Files
Thu May 9 14:00:00 2013 alexandreAATTexatati.com.br
- Update to 3.2.6:
- Bug#9310 - AgentTicketProcess has the same shortkey \"o\" as
AgentTicketQueue.
- Bug#9280 - Database upgrade procedure problems when upgrading
database to 3.2 that has been upgraded from 2.4 previously.
- Bug#9264 - Dynamic ticket text fields are displayed with value
\"1\" if enabled and displayed by default in ticket search screen.
- Bug#8960 - AgentTicketSearch.pm SearchProfile problem.
- Bug#9328 - Notification event does not work on process ticket.
- Fixed broken process import.
- Follow-up for bug#9215 - Process import always creates new
process. The overwrite optionwas removed again because of
logical problems.
- Added parameter \"-t dbonly\" to backup.pl to only backup the
database (if files are backed up otherwise).
- Bug#9302 - Process Management: Misleading description for
activities without dialogs.
- Bug#9182 - Customer Search Function -> If you go into a ticket
and go back you got not the search results.
- Bug#9297 - Customer information widget losing data.
- Bug#9244 - Process Management: Transitions on Activities does
not scale well.
- Bug#9287 - Process Management: strange placement of target point
for new transitions.
- Bug#9294 - Process Management: Activity hover window not
displayed properly if activity is very close to bottom canvas
border.
- Bug#9314 - Process Management: Unexpected redirection after
creating a new process.
- Bug#9312 - LinkObject permission check problem.
Wed Apr 10 14:00:00 2013 alexandreAATTexatati.com.br
- Update to 3.2.5:
(fix for OSA-2013-03, CVE-2013-3551)
* Bug#9313 - No such file or directory in otrs.SetPermission.pl.
* Bug#9306 - Auto Response fails when ticket is created from
Customer Interface and last name contains a comma.
* Bug#9308 - Impossible to create a new stats report with absolute
period.
* Bug#9307 - Packages not compatible with 3.2.4 listed as available
in Package Manager.
* Bug#9298 - version.pm not found on perl 5.8.x.
* Bug#9295 - Article dynamic field is not searchable.
* Bug#9288 - DynamicField Content overwrites TicketTitle for Links
from Dynamic Fields.
Thu Apr 4 14:00:00 2013 alexandreAATTexatati.com.br
- Update to 3.2.4:
(fix for OSA-2013-01, CVE-2013-2625)
- Security release, everyone is advised to update.
http://www.otrs.com/en/open-source/community-news/security-advisories/security-advisory-2013-01/
* Bug#9279 - Inaccurate German translation of ,,Priority Update\'\'.
* Bug#9257 - No notifications to agents with out-of-office set
but period not reached.
* Bug#1689 - Allow bin/SetPermissions.sh to follow symlink for
OTRS_HOME.
* Bug#8981 - Tickets reopened via customer interface are locked
to invalid agents.
* Bug#9242 - ProcessManagement: TransitionAction TicketStateSet
does not allow to set a pending time.
* Bug#9247 - ProcessManagement: Transitions Actions always use
actual user permissions.
* Bug#9254 - No Sorting in Accordion for Activties, Activity Dialog,
Transitions and Transition Actions.
* Improved permission checks in LinkObject.
* Bug#9252 - Type of linking displayed wrong and also updated
wrong in transitions.
* Bug#9255 - Email is sent to customer, when agents email address
is similar but not identical.
* Bug#9215 - Process import always creates new process. Now there
is a new option \"overwrite existing entities\" for the process import.
* Bug#4716 - Logout page should use ProductName instead of \'OTRS\'.
* Bug#9249 - Warning not to use internal articles in customer
frontend shown on agent interface also.
* Bug#9191 - When ticket types are restricted, first available
type is selected in AgentTicketActionCommon-based screens.
Wed Mar 20 13:00:00 2013 alexandreAATTexatati.com.br
- Fix ITSM files permissions.
Fri Mar 15 13:00:00 2013 alexandreAATTexatati.com.br
- Update to 3.2.3:
* Bug#9221 - Got error log message when customer user take
activity dialog operation in customer interface.
* Bug#8727 - Webservices can be created with an invalid/incomplete
configuration.
* Bug#9214 - IE10: impossible to open links from rich text articles.
* Bug#9218 - Cannot use special characters in TicketHook.
* Bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
* Bug#8764 - Added AATTARGV encoding to command line scripts.
* Bug#9189 - Executing DBUpdate-to-3.2.pl as root user leaves file
permissions on ZZZAuto.pm in incorrect state.
* Bug#9196 - ProcessManagement: Internal Server Error for \"Ended\"
process zoom in Customer Interface.
* Bug#9202 - ProcessManagement: ActivityDialog Admin GUI should
not let internal article types for Customer Interface.
* Bug#9193 - Process Management: (First) article filled in in
customer frontend causes \"Need ArticleTypeID!\" error.
* Follow-up fix for bug#8533 apache will not start on Fedora.
* Bug#9172 - Generic Interface does not work on IIS 7.0.
* Bug#8865 - Additional empty data column in statistics CSV-Output.
* Bug#4056 - Delete S/MIME Certificate via AdminSMIME does not
update CustomerUserPreferences.
* Bug#9128 - OTRS uses internal sub of Locale::Codes::Country
which causes trouble for Debian.
* Bug#9173 - ProcessManagement: Very right aligned activities
can\'t display assigned dialogs.
* Bug#9174 - Process Management: Save / Save and finish / Cancel
inside process diagram canvas.
* Bug#9155 - SMIME: DefaultSignKey not selected in AJAX refreshes.
* Bug#9164 - ProcessManagement: Default values of assigned
hidden activity dialogs not considered.
* Bug#7312 - otrs.SetPermissions.pl does not take scripts in
$OTRSHOME/Custom into account.
* Bug#7237 - Better Shortening Logic in Ascii2Html.
* Bug#9139 - Context sensitive search in CIC doesn\'t open
CIC search.
* Bug#9087 - ProcessManagement: AgentTicketProcess doesn\'t show
multi level queue structure.
* Follow-up fix for bug#9158 - ProcessManagement: Priority
field error message: Need Priority or PriorityID!.
- Refresh otrs-perm.patch and otrs-httpd_conf.patch patches.
- Remove obsolete
*.pm from %files section.
Thu Mar 7 13:00:00 2013 chrisAATTcomputersalat.de
- update to 3.2.2
* fixed bug#9171 - ProcessManagement: AgentTicketProcess lists all state types.
* Follow-up fix for bug#4513 - Password and Username are added
automatically by the browser in AdminUser dialog.
* Updated Spanish translation, thanks to Enrique Matías Sánchez!
* Fixed bug#9157 - ProcessManagement: Activity labels not aligned well.
* Fixed bug#9156 - ProcessManagement: Transition Condition Fields cannot be removed correctly.
* Fixed bug#9160 - ProcessManagement: Path dialog looses data after editing transition actions.
* Fixed bug#9159 - ProcessManagement: Date fields are activated by default.
* Added display restriction for field \"CustomerID\" in Process Management Activity
Dialogs to only be shown as mandatory or not shown.
* Fixed bug#9150 - Process Management: CustomerUser field not indicated as required field.
* Fixed bug#9158 - ProcessManagement: Priority field error message: Need Priority or PriorityID!
* Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
* Fixed bug#9127 - Problem with CustomerPanelOwnSelection.
* Added new Canadian French translation, thanks to Evans Bernier / CDE Solutions Informatique!
* Fixed bug#5492 - Need Template or TemplateFile Param error message after activating AgentInfo.
* Fixed bug#9138 - Unused X-OTRS-Info header in SysConfig.
* Fixed bug#9117 - CustomerUpdate history entry added even if customer user has not
been updated.
* Fixed bug#9006 - Labels and values are misaligned.
* Fixed bug#9132 - Button to create new ticket appears in Customer Interface although
ticket creation is disabled.
* Added Patch/Workaround for CPAN MIME::Parser v5.503 that prevent the trimming of empty
lines that lead to inconsistencies between signed and actual email contents
* Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
* Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
* Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
* Fixed bug#8024 - WYSIWYG editor does not get correct language information.
* Fixed bug#9135 - Can\'t upgrade databases that have been changed from MyISAM > InnoDB.
* Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
* Fixed bug#9118 - TicketDynamicFieldUpdate history entry added even if value has not
been updated.
* Fixed bug#9134 - Sidebar columns on some screens don\'t support more than one widget.
* Fixed bug#4662 - Unable to save article with \'0\' as only content.
* Fixed bug#9068 - ProcessManagement: Entity Names not shown in Deletion Dialogs.
* Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
* Fixed bug#9126 - ProcessManagement: both article fields must be filled.
* Added bug#1197 - Feature enhancement: Link tickets at \"Follow up\".
* Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
* Made Web Installer reload after writing Config.pm under PerlEx.
* Added restriction to TransitionAction TicketArticleCrete to do not allow the creation
email article types.
* Fixed bug#9112 - ProcessManagment: TransitionAction TicketActicleCreate should not
accept email type articles.
* Fixed bug#8839 - DateChecksum followup doesn\'t get correctly SystemID.
* Fixed bug#9111 - ProcessManagement: Empty Service or SLA causes an error.
* Fixed bug#9077 - Process Management: TicketType not available as field for activity.
dialogs.
* Updated Finnish translation, thanks to Niklas Lampén!
* Updated Italian translation, thanks to Massimo Bianchi!
* Updated Portugese (Brazilian) translation, thanks to Alexandre!
* Updated Russian translation, thanks to Vadim Goncharov!
* Added script otrs.MySQLInnoDBSwitch.pl to switch all database tables from MyISAM
to InnoDB on the fly.
* Added bin/otrs.ExecuteDatabaseXML.pl to directly execute Database DDL XML files on
the OTRS database.
* Fixed bug#9097 - ProcessManagement: Uninitialized value after Ticket is created if
notification event is triggered.
* Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
* Fixed bug#9095 - ProcessManagement: Service field does not show default services.
* Fixed bug#9096 - All services list is shown instead of only default services.
* Fixed bug#9088 - ProcessManagement: Service field is not displayed in
AgentTicketProcess.
* Updated CPAN module MIME::Tools to version 5.503, keeping an OTRS patch in MIME::Words.
* Fixed bug#9092 - Problem running DBUpdate-to-3.2.mysql.sql on InnoDB.
* Fixed bug#9078 - Fields of type \"email\" loosing style format.
* Fixed bug#9090 - ProcessManagement popup dialogs cannot be saved by pressing Enter.
* Fixed bug#8470 - otrs.GenericAgent.pl reports: Can\'t open
\'/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3\'.
* Fixed bug#7678 - SecureMode does not do what it should.
* Fixed bug#5158 - Unsafe UTF8 handling in Encode module.
* Fixed bug#8959 - AgentTicketResponsible Responsible Changed not checked/forced.
* Fixed bug#9089 - Activities and transitions with HTML special characters are
not displayed correctly.
* Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
* Updated Finnish translation, thanks to Niklas Lampén!
- for mor info see
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2715&view=markup
- Update ITSM to 3.2.2
* Bug#8634 - Statistics for ChangeStates not working.
* Bug#7782 - Selected class-filter in AgentITSMConfigItem isn\'t stored
in session.
* Bug#7430 - Link option in AgentTicketPhone is only displayed if the
user has rights on AdminCustomerUser.
* Bug#7778 - ImportExport doesn\'t check for existence of mapping definition.
- update to 3.2.1
* Updated Dutch translation.
* Added test to check if there are problems with the MySQL storage engine used
in OTRS tables to bin/otrs.CheckModules.pl.
* Fixed bug#9082 - Process Management: Wrong popup redirect handling to Process Path
from TransitionAction.
* Fixed bug#9065 - Process Management: Service and SLA fields are always shown in
ActivityDialogs.
* Fixed bug#9054 - Link Object deletes all links under certain conditions.
* Fixed bug#9059 - Process Management: transition actions module field too short.
* Fixed bug#9066 - ProcessManagement: edit links not displayed in popups.
* Fixed an issue where default values would be used erroneously for ActivityDialog
fields where a value was already present.
* Fixed bug#9052 - Accordion is reset after submitting a popup.
* Fixed bug#9067 - New process ticket: state selection empty after AJAX reload.
- for mor info see
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2652&view=markup
- Update ITSM to 3.2.1
* Bug#7989 - Unnecessary hugh size of config item definition text area.
- Fix License
* AGPL-3.0+ -> AGPL-3.0
- rebase patches
* perm
* httpd_conf (+ remove version string from name)
Tue Feb 19 13:00:00 2013 chrisAATTcomputersalat.de
- update to 3.1.13
- http://www.otrs.com/en/open-source/community-news/releases-notes/
release-notes-otrs-help-desk-3113/
- http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.206&view=markup
* Fixed bug#9162 - Setting the start day of the week for the datepicker to
Sunday does not work.
* Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).
* Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear
message.
* Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
* Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
* Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC
by Main::DirectoryRead().
* Fixed bug#9108 - Check for opened/closed tickets not working with
Ticket::SubjectFormat = Right.
* Fixed bug#8839 - DateChecksum followup doesn\'t get correctly SystemID.
* Updated Russian translation, thanks to Vadim Goncharov!
* Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
* Fixed bug#9096 - All services list is shown instead of only default services.
* Fixed bug#8470 - otrs.GenericAgent.pl reports: Can\'t open
\'/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3\'.
* Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
* Fixed bug#9054 - Link Object deletes all links under certain conditions.
* Fixed bug#8944 - do not backup the cache.
* Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots
of warnings.
* Fixed bug#8929 - Fix problems with empty ticket search results while
Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
* Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
* Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
* Fixed bug#8923 - Alert message shown, if parent window is reloaded while
bulk action popup is open.
* Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
* Updated CKEditor to version 3.6.6.
* Updated Polish translation, thanks to Pawel AATT ib.pl!
* Follow-up fix for bug#8805 - Cron missing as RPM dependency on RHEL.
Changed dependency on \'anacron\' to \'vixie-cron\' on RHEL5.
* Fixed bug#9020 - Generic Ticket Connector does not support attachments with
ContentType without charset.
* Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
* Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
* Fixed bug#8589 - Bulk-Action not possible for single ticket.
* Fixed bug#7198 - Broken repository selection width in Package Manager.
* Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
* Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
* Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
* Fixed bug#8974 - Event Based Notification does not populate REALNAME with
Customer User data.
Wed Dec 12 13:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.12
* Fixed bug#8933 - ArticleStorageInit permission check problem.
* Fixed bug#8763 - Please add charset conversion for customer companies.
* Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
* Fixed bug#8955 - Init script might fail on SUSE.
* Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
* Fixed bug#8937 - \"$\" should be escaped in interpolated strings when javascript is meant.
* Fixed bug#8919 - Customer interface search results: ticket can only be accessed
via ticket number and subject.
* Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn\'t always correct.
* Fixed bug#8868 - Event Based Notification problem saving \'text\' Dynamic Fields.
* Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
* Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
* Fixed bug#8873 - Bad example of customization of \"static\" dynamic fields in
AgentTicketOverviewSmall.
* Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
* Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on \"enter\" key pressed).
* Fixed bug#8861 - Ticket History overlaid calender choice function.
* Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
* Fixed bug#8566 - Cannot download attachment if filename has character #.
* Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
* Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
* Fixed bug#8859 - Package upgrade does not work if an installed testpackage
should be upgraded with a newer regular package.
* Fixed bug#8678 - \'WidgetAction Toggle\' is always shown as \'Expanded\' when nesting elements
* Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a
colon (:)
* Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks
to IB Development Team.
* Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment
is added.
* Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.
* Updated Polish translation, thanks to Pawel!
* Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.
* Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
* Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability
of the hole system.
* Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
* Fixed bug#8780 - 508 Compliance: Text descriptions of \"Responsible Tickets\"
and \"Locked Tickets\" links are insufficient for screen reader users.
* Fixed bug#8812 - Encrypted email doesn\'t see properly in Outlook.
* Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
* Fixed bug#8850 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
* Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent
pages sort incorrectly by Age.
* Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel \'error\'.
* Fixed bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without
spaces after comma.
* Fixed bug#8606 - Escalation notifications should not be sent to agents who
are set out-of-office.
* Fixed bug#8740 - backup.pl: insufficient handling of system() return values.
* Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn\'t
complain anything.
* Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).
* Improved caching for Services and Service Lists.
- Update ITSM to 3.1.7
- News
* In AgentTicketZoom the service and the sla are now shown as links
to the service zoom / sla zoom screens.
* Updated Polish translation, thanks to Pawel!
* Added feature in bin/otrs.ITSMConfigItemDelete.pl script to delete
config items by class together with the deployment state.
* Added CustomerCompany field type that allows to link CI\'s with
Customer Companies registered in OTRS.
* Enhanced Import/Export screen to show a summary after importing.
* Added new optional sysconfig option to check if config item names
are unique.
* Added attachment support for ITSM config items. This will replace
the OTRS FeatureAddOn OTRSCIAttachment. Please uninstall this
FeatureAddon BEFORE you upgrade to OTRS::ITSM 3.1.7
(no attachment data will be lost)!
- Bug Fixes
* Bug# 5928 - Print PDF: Newline not interpreted.
* Bug# 8723 - Setting the planned start and planned end time to the same value causes an error.
* Bug# 8785 - Poor performance of ServiceGet with many child services.
* Bug# 8626 - AgentTicketAddtlITSMField, Ticket states set to first state after reload.
* Bug# 8852 - No Impact and Criticality in CustomerTicketZoom.
* Bug# 7786 - Search by \"type\" not displaying correct results from page 2 on.
* Bug# 8804 - Reorder of workorders based on actual startime.
* Bug# 8686 - CI-Search can not handle > 1000 CIs per class
* Bug# 8863 - Problem with ChangeManagement DropDowns in Conditions Mask.
* Bug# 8834 - Broken changes created from template when no time offset.
* Bug# 8830 - CI version header should be clickable in all columns.
* Bug# 8613 - Wrong date if a workorder has been created from a template.
* Bug# 8881 - Searching for a config item number = 0 or a config item
name = 0 (without wildcards) finds results where it should not.
* Bug# 8882 - Error message from ToolBarMyCAB.
* Bug# 8614 - Update agent notification doesn\'t contain agent name.
* Bug# 8615 - Notification not sent for ChangeStateUpdate to pending PIR.
* Bug# 7508 - Autocomplete uses milliseconds rather than seconds.
- rebase perm patch
- fix changes file
Thu Nov 22 13:00:00 2012 chrisAATTcomputersalat.de
- fix for bnc#790729 (typo in ZZZAuto.pm)
Thu Oct 25 14:00:00 2012 alexandreAATTexatati.com.br
- fix for bnc#791014 (CVE-2012-4751)
- Update to 3.1.11:
( fix for OSA-2012-03, http://otrs.org/advisory/)
- Fixed bug#8770 - AJAX Removes Default Options.
- Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh.
- Fixed bug#7294 - Ticket search window closes on background
refresh of ticket queue.
- Fixed bug#8765 - Package Manager OS detection does not work.
- Improved HTML security filter to better find javascript source
URLs.
- Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS
with recent IO::Socket::SSL versions by upgrading TLS module to
0.20.
- Fixed bug#4475 - Extra double quote added to HTML links when
using http-link field.
- Improved caching of search results when the result set is empty.
- Rebase otrs-perm.patch.
Mon Sep 10 14:00:00 2012 chrisAATTcomputersalat.de
- fix for bnc#778655 (CVE-2012-4600)
- update to 3.1.10
(fix for OSA-2012-02, http://otrs.org/advisory/)
* Improved HTML security filter to detect tag nesting.
* Bug#8611 - Ticket count is wrong in QueueView.
* Bug#8698 - Layout.pm only looks at first entry from
HTTP_ACCEPT_LANGUAGE to determine language.
* Bug#8731 - LDAP group check returns wrong error.
- fix License: AGPL-3.0 -> AGPL-3.0+
Wed Aug 22 14:00:00 2012 chrisAATTcomputersalat.de
- fix for bnc#776966 (CVE-2012-2582)
- update to 3.1.9
(fix for OSA-2012-01, http://otrs.org/advisory/)
* HTML mails will now be displayed in an HTML5 sandbox iframe. This
means that modern browsers will not execute plugins or JavaScript
on the content any more. Currently, this is supported by Chrome
and Safari, but IE10 and FF16 are also
* HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply,
such as blocking of JavaScript content by default.
* Bug#8360 Cannot search for tickets by dynamic fields via SOAP.
* Bug#8697 Time related restrictions in TicketSearch operator
(GenericInterface) not working.
* Bug#8685 - Cannot use address book / customer / spell check in
phone / email if cookies are disabled. (partly fixed)
* Bug#8682 - linking search conditions with && in Customersearch
is not working since Update from 3.1.1 to 3.1.7.
* Bug#8683 - Cannot create dynamic field if cookies are disabled.
* Bug#8672 - Search Profile can\'t have an ampersand in the name via
Toolbar module.
* Bug#8619 - The UPGRADING file has incorrect patchlevel upgrade
description.
* Bug#6882 - Dummy field set first child to the very right in edit
screen.
* Bug#8680 - Bulk action fails if cookies are disabled.
- Update ITSM to 3.1.6
* HTML mails will now be displayed in an HTML5 sandbox iframe. This
means that modern browsers will not execute plugins or JavaScript
on the content any more. Currently, this is supported by Chrome
and Safari, but IE10 and FF16 are also
* HTML mails will now be displayed in the restricted zone in IE.
This means that more restrictive security settings will apply,
such as blocking of JavaScript content by default.
* Bug# 6329 - Type => \'Dummy\' not shown in AgentITSMConfigItemZoom.
- rebase perm patch
Tue Aug 7 14:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.8
* Updated Greek translation file, thanks to Maistros Stelios!
* Improved robustness of HTML security filter: Detect masked
UTF-7 < and > signs.
* Added config option for ticket permission in the escalation view.
* Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn\'t provide
a ConfigObject.
* Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
* Fixed bug#8647 - otrs.GenerateStats.pl \"-S\" option does not
function.
* Fixed bug#8616 - Spell Checker does not work using IE9.
* Fixed bug#8568 - IMAPTLS - More than one email at one cron run will
not work.
* Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add
standard responses to queues.
Thanks to Oliver Skippe AATT CIPHRON GmbH.
* Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
* Increased cache TTL of some core modules to improve performance.
* Fixed bug#8620 - Using a default queue in the customer interface
causes database error on PostgresSQL if ACLs are used.
* Fixed bug#8618 - Inform and Involved Agents select boxes can not
be resizable.
* Fixed bug#8558 - GenericInterface: response isn\'t valid UTF-8
content.
* Added bug#7039 - bin/otrs.AddService.pl script to add services
from the command line.
* Made display of pending time consistent with escalation time
display.
* Fixed bug#8230 - Invalid Challenge Token when creating ticket out
of hyperlinks.
- The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.95&view=markup
- Update ITSM to 3.1.5:
* Bug# 8581 - No CI Table visible in AgentITSMConfigItem when too
many CI Classes are available.
* Bug# 8550 - Date and DateTime attributes only have hard-coded
values for 10 years past and future.
* Bug# 8602 - Criticality and Impact fields are empty in ticket
overview and ticket print
* Bug# 8176 - Due Date translation issue in xx_ITSMTicket.pm
* Bug# 8617 - ITSMConfigItemDelete fails with very large number of
versions.
* Bug# 8628 - Manually disabled ticket types from
ITSMIncidentProblemManagement package get enabled again on package
reinstall.
Tue Jun 26 14:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.7
Bug#8593 - Wrong description for \'Agent Notifications\' on Admin
interface.
Bug#8587 - Typo in French translation.
Bug#7879 - Broken Content-Type in forwarded attachments.
Bug#8583 - Unneeded complexity and performance degradation
creating Service Lists (Replacement for bug fix 7947).
Bug#8580 - SQL warnings for CustomerCompanyGet on some database
backends.
Bug#8251 - Defect handling of invalid Queues in AJAX refresh.
Bug#8574 - Perl special variable $/ is changed and never restored.
Bug#8337 - Parentheses in user last_name / first_name are not
sanitized (follow-up fix).
Bug#8575 - Assignment of users does not work for responsible or
owner permission in AgentTicketPhone.
Bug#7872 - \"Created\" date in Large view is actually Last Updated
date.
Bug#8457 - Paste on a newly created ckeditor instance does not
work on webkit based browsers.
Bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken.
Bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs
after update.
Bug#8139 - SUSE RPM has no dependency on Date::Format perl module.
Bug#8544 - Hovering ticket title is still shortened.
Bug#8553 - Agent notifications can\'t be loaded from the database
in some scenarios.
Bug#8383 - Email address in \'To\' field is lost after second
reload if address is not in customer database.
Bug#8549 - \"Need User\" warning in error log when creating a ticket
for a customer not in DB.
Bug#8546 - LinkObject Type is not translated in ticket zoom.
Bug#7533 - SQL error if body contains only a picture.
Bug#2626 - Default Service does not work for \"unknown\" customers.
You can use the new setting
\"Ticket::Service::Default::UnknownCustomer\" to specify if unknown
customers should also receive the default services.
Bug#8481 - Dynamic Fields lost after ticket move to another queue
(using quick move Dropdown).
- The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.76&view=markup.
- added missing optional deps (bin/otrs.CheckModules.pl)
* Recommends:
perl(Crypt::SSLeay)
perl(JSON::XS)
perl(Mail::IMAPClient)
perl(Net::SSL)
* Suggests:
perl(Net::LDAP)
perl(Text::CSV_XS)
Tue Jun 19 14:00:00 2012 chrisAATTcomputersalat.de
- fix permission (750,wwwrun,www) for module
* SystemMonitoring (bin/otrs.NagiosCheck.pl)
* Survey (bin/otrs.SurveyTriggerSendRequests.pl)
Mon Jun 11 14:00:00 2012 chrisAATTcomputersalat.de
- cleanup source, spec
* - remove \'permissions\' stuff
- fix changes file
Tue Jun 5 14:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.6
* Bug#8495 - Generic Agent TicketAction single value attributes
should not let multiple selection.
* Bug#8378 - Validation fails if the ID of the element contains a
dot (.) or a colon (:).
* Bug#7532 - \'Field is required\' message should be removed in RTE if
content is added.
* Bug#8514 - Long words in description break rendering of SysConfig
items.
* Bug#8537 - DynamicField caching issue.
* Bug#8482 - Responsible of a ticket without responsible permission.
* Bug#8485 - CustomerUser validation fails in GI Ticket Operations
if there is no ValidID in the mapping.
* Bug#8529 - Fixed print to STDERR in ReferenceData.pm.
* Bug#8427 - Dynamic Field Type Multiselect not shown in Notification
(event).
* Bug#8189 - AgentTicketCompose: Pressing \"Enter\" will delete
Attachment.
* Bug#7844 - Escalation Event does not respect service calendar of
ticket/queue.
* Bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault
doesn\'t work.
* Bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn\'t
properly handle array references in SortBy parameter
* Bug#7519 - AJAX-reload of SMIME-fields did not work properly.
* Bug#8518 - Crypt on multiple recipients error replaces Crypt
selection.
* Bug#8164 - Internal articles are visible within customer ticket
overview.
* Bug#8506 - Customer email link won\'t open in popup as expected.
* Bug#7844 - Escalation Event does not respect service calendar of
ticket/queue.
* Bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME
certificates when -CApath is used in the command.
* Bug#8337 - Parentheses in user last_name / first_name are not
sanitized.
* Bug#8467 - Reply to an e-mail address with \' not possible.
* Bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
* Bug#8401 - DynamicField Update doesn\'t update the
X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
* Bug#5746 - Using PerlEx you have to restart IIS each time a setting
is changed in SysConfig.
* Bug#8452 - Dynamic Field Date/Time not working when server runs on
UTC.
- The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.47&view=markup.
- Update ITSM to 3.1.4:
* Bug#8479 - Change and workorder notification records are not
deleted during module uninstallation.
* Bug#8484 - Can\'t create cache for Change Management Toolbar
Modules on win32 platform.
* Bug#8453 - Saved time in ITSMChangeManagement screens adds UTC
offset.
* Bug#8487 - Usage of event.stopPropagation() causes javascript
error in IE8.
* Bug#8488 - Change search should require at least one search
parameter.
* Bug#8507nbsp;- Font size is ignored for text if input is made in
certain order.
* Bug#8515 - Search icon shows the ticket search instead of the
change search when the current screen is the workorder zoom.
* Bug#8521 - Back-Link in Workorder-Zoom returns to the previous
page, but does not reload the page
(the page comes from the browser cache).
* Bug#8538 - AgentTicketZoom does not show \"Review Required\" Field.
Wed May 16 14:00:00 2012 chrisAATTcomputersalat.de
- fix itsm sources
* dos2unix INSTALL-3.1.ITSM
* readd packages30
* readd packages31/
*3.1.{1,2}.opm
- fix itsm deps
- remove/disable permissions file stuff
- exclude bin/otrs.SetPermissions.pl
- fix perl deps
* use module names, not pkg names
Wed May 16 14:00:00 2012 alexandreAATTexatati.com.br
- Update to 3.1.5:
- Updated Hungarian translation, thanks to Csaba Nemeth!
- Added possibility to specify a cache type for selective cache
cleaning in bin/otrs.DeleteCache.
- Added possibility to define ACL rules by user role.
- Bug#8466 - On Win32 GenericInterface does not return results
properly.
- Bug#8465 - Can\'t create cache for web service debug log on Win32
platforms.
- Bug#7919 - Translation of ticket states in CSV Export of
CustomerTicketSearch.
- Bug#8461 - CustomerTicketSearch doesn\'t use ticket ACL rules.
- Bug#7877 - SMIME emails don\'t get parsed properly (follow-up
fix).
- Bug#8446 - Dynamic Field type TextArea missing > 3800 characters
validation.
- Bug#8447 - Checkbox Dynamic Field is incorrectly calculated in
statistics.
- Bug#8328 - Statistics ignores any restrictions on dynamic fields.
- Bug#8439 - AgentTicketForward: ticket not unlocked after selecting
a close state.
- Bug#7168 - Ticket Overview Control Row can only be one line high.
- Bug#8437 - Dynamic Field order duplicated when change the order
of a field.
- Bug#8409 - Deselecting \'select all\' in queue view does not work.
- Bug#8424 - Ticket articles of large tickets cannot be opened.
- Bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon.
- Bug#8288 - Autocomplete search results show up in Times font when
using Internet Explorer.
- Bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn\'t
affect CustomerID link in ticket information.
- Updated CKEditor to version 3.6.3, fixing several bugs.
- Bug#8369 - Incorrect handling of Ticket ACL in AJAX Updates.
- Update ITSM to 3.1.3:
- Added Portuguese translations for Portugal, thanks to Rui
Francisco!
- Small performance improvement when creating a change from a
template.
- Bug# 8261 - Bad performance when moving timeslot in
AgentITSMChangeTimeSlot.
- Bug# 8265 - Error in ITSM Incident Problem Management statistics.
- Bug# 8302 - CI class names are not translated in
AgentITSMConfigItemAdd.dtl
- Bug# 8303 - Wrong charset for cs_ITSMTicket.pm
- Bug# 8293 - Cannot delete change search profile.
- Bug# 8362 - Change-Delete menu link is visible for other
group members than itsm-change-manager.
- Bug# 8366 - Number of SQL statements could be decreased when
deleting a change.
- Bug# 8386 - Change Mangement Toolbar Modules could use caching
to reduce the number of SQL statements.
- Bug# 8396 - Dynamic Field creation problem on migrated framework.
- Bug# 8305 - Possible SQL injection problem in change search.
Tue Apr 24 14:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.4
* Bug#8284 - The text \"Cc: (xxAATTmail.com) added database email!\" is confusing.
* Bug#8392 - DynamicFieldAdd returns wrong value.
* Bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
* Bug#8367 - Customer entry not marked as mandatory.
* Bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
* Bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
* Bug#8353 - Small typo in print CSS.
* Bug#8370 - AgentTicketForward does not set pending date for pending states.
* Bug#8368 - Personal queues update is not reflected in UI.
* Bug#8363 - SOAP Transport can\'t send a value \'0\'.
* Bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
* Bug#8336 - otrs.ExportStatsToOPM.pl broken.
* Bug#8349 - Caching breaks Admin frontend.
* Bug#7877 - SMIME emails don\'t get parsed properly.
* Disabled error message in RemoveSessionID().
* Repaired broken cache handling in DynamicFieldList().
- The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2254&view=markup.
* for more info please see release-notes
http://www.otrs.com/open-source/community-news/releases-notes/\\
release-notes-otrs-help-desk-314/
- rework permissions
* otrs_root/otrs/var/log (660,otrs,www,2775)
* otrs_root/otrs/bin (750,root,www,755)
- rework README files
* add some usefull mysql info
- fix init
* on \'start\', start scheduler if not already running
- add missing bin_files
* otrs.DeleteSessionIDs.pl, otrs.UnlockTickets.pl
- fix sysconfig file
* do not use (hostname -f)
Wed Apr 4 14:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.3
* Bug#8343 - Configuration of additional modules can be lost during
upgrade.
* Renamed form id in AgentLinkObject.dtl to make sure it doesn\'t
interfere with wrong CSS.
* Bug#8333 - Type option \'-\' should not be available in
ActionTicketCommon screens.
* Bug#8331 - Unable to delete ticket with > 1000 articles on Oracle
database.
* Bug#8335 - Cache keys are not always properly constructed.
* Dynamic fields and associated values can now be deleted in the
admin area.
* Do not show the empty item in dynamic field search fields.
* Fixed an issue where DBUpdate-to-3.1.pl would die because of
certain free text or free time configuration settings.
* Bug#8334 migration fails if FreeTime fields are not in use.
* Bug#8320 - IMAP FLAGS (\\Seen \\Recent) are appended to article body
by upgrading bundled Net::IMAP::Simple to version 1.2030.
* Bug#8286 - Adressbook forgets selected entries.
* Bug#8297 - Selectbox for new owner causes ajax update on every
change made via keyboard.
* Bug#7545 - AgentTicketBounce lacks permission checks.
- The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2226&view=markup
* for more info please see release-notes
http://www.otrs.com/de/open-source/community-news/release-notes/\\
release-notes-otrs-help-desk-313/
- rebase perm patch
- add permissions file
Mon Mar 12 13:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.2
* Bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values
causes errors with LayoutObject BuildSelection function.
* Bug#8277 - DynamicField values not deleted when ticket is deleted.
* Bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
* Improved#7526 - Fixed handling of special characters (, ), &, - within statistics.
* Bug#8255 - TicketSearch in DynamicFields doesn\'t support ExtendedSearchCondition.
* Bug#8258 - DynamicField date value is reset to NULL.
* Bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
* Bug#8227 - LDAP user syncronisation doesn\'t work.
* Bug#8235 - Searching on DynamicFields, results are lost on next page.
* Bug#8252 - Small typo in German translation of AgentTicketZoom.
* Bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
* Bug#8233 - DB error migrating stats on Oracle.
* Bug#8224 - Admin Responses screen does not allow to filter responses.
* Bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
* Bug#8140 - Shortcut for creating new e-mail ticket doesn\'t work. The hotkey
for \"new email ticket\" was changed from e to m to avoid a collision.
* Bug#8144 - Typo and improved logging in GenericAgent.pm.
* Bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates
ChallengeToken error.
* Bug#8219 - TicketCreate and TicketUpdate ticket operations in the
GenericInterface require a valid CustomerUser.
* Bug#8201 - Popup in browser always open on leftmost display when using
dual monitor setup.
* Bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
* Bug#8211 - Typos in Labels: DYNAMICFILED can cause internal server errors.
* Bug#7109 - Statistics error when PDF support is not active.
- The detailed ChangeLog can be found at:
http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2195&view=markup.
* for more info please see release-notes
http://www.otrs.com/de/open-source/community-news/release-notes/\\
release-notes-otrs-help-desk-312/
- fix post
* add if suse_version around a2enmod
Tue Feb 28 13:00:00 2012 chrisAATTcomputersalat.de
- update OTRS::ITSM to 3.1.2
* for more info please see
http://www.otrs.com/en/open-source/community-news/releases-notes/\\
release-notes-otrs-itsm-312/
- fix usermod (-d)
- fix post (FIRST_ARG)
Thu Feb 23 13:00:00 2012 chrisAATTcomputersalat.de
- rework docs
* updated otrs.README files
* updated itsm.README files
* add UPGRADING.SuSE to doc
* fix docs destinations
- otrs/-itsm now has COPYING and needed README
* remove obsolete docs from doc
- rpmlintrc
* addFilter(\'files-duplicate /srv/otrs/Kernel/Config.pm.dist\')
* addFilter(\'files-duplicate /srv/otrs/Kernel/Config/GenericAgent.pm.dist\')
- fix itsm deps
Mon Feb 20 13:00:00 2012 chrisAATTcomputersalat.de
- add init scripts
* otrs, otrs-scheduler
* remove init patch
- rework sysconfig file
Tue Feb 14 13:00:00 2012 chrisAATTcomputersalat.de
- update to 3.1.1
* Fixed bug#8199 - Linked tickets open only in tabs.
* Fixed bug#8148 - Wrong presentation of queue structure in
CustomerTicketMessage.
* Fixed bug#8137 - Issues with Owner list refresh when selecting
a new Owner.
* Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.
* for more info please see CHANGES file
http://www.otrs.com/de/open-source/community-news/release-notes/\\
release-notes-otrs-help-desk-311/
- update OTRS::ITSM to 3.1.1
* for more info please see
http://www.otrs.com/de/open-source/community-news/release-notes/\\
release-notes-otrs-itsm-311/
- rebase patches
* perm, httpd_conf patch
- rework init patch
- update ZZZAuto.pm to reflect new versions (ITSM)
- update sysconfig file
- remove INSTALL from doc
Fri Dec 2 13:00:00 2011 alexandreAATTexatati.com.br
- Fix wrong tests in init script;
- Fix permissions in bin to properly functioning of cron tasks;
- Fix sysconfig variable for OTRS_CLEANUP;
- Refresh all patches with -p0.
Fri Nov 18 13:00:00 2011 chrisAATTcomputersalat.de
- update to 3.0.11
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.11/
Fri Sep 2 14:00:00 2011 chrisAATTcomputersalat.de
- update to 3.0.10
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.10/
- update OTRS::ITSM to 3.0.5
o for more info please see
http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- rpmlint:
* incorrect-fsf-address, http://www.fsf.org/about/contact/
Sat Jul 16 14:00:00 2011 chrisAATTcomputersalat.de
- fix fdupes
o not on Kernel dir, cause of config files
Sat Jul 9 14:00:00 2011 chrisAATTcomputersalat.de
- update to 3.0.9
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.9/
- update OTRS::ITSM to 3.0.4
o for more info please see
http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- rebase httpd_conf patch
- fix rpmlint (Files listed twice)
- update description (License: AGPL)
Sun Jun 19 14:00:00 2011 chrisAATTcomputersalat.de
- update to 3.0.8
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
http://otrs.org/releases/3.0.8/
Sun May 22 14:00:00 2011 chrisAATTcomputersalat.de
- update to 3.0.7
o several OTRS bug fixes (http://bugs.otrs.org/)
for more info please see CHANGES file
- update OTRS::ITSM to 3.0.3
o for more info please see
http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html
- reworked init patch
o removed 2.4.7-init
o added 3.0.7-init
- move /opt to /srv
o add 3.0.7-httpd_conf patch
o updated
- ZZZAuto.pm
- sysconfig.otrs
- itsm.README.{de,en}
- spec mods
o add macro {otrs_root}
o macro usage
o wrong-file-end-of-line-encoding
INSTALL-3.0.ITSM
- do not overwrite Kernel/Config.pm
* on update
- rework dir/file permissions
o remove sbits from var/{article,log}
o add 3.0.7-perm patch (no check_permission on /bin/)
Sat May 7 14:00:00 2011 chrisAATTcomputersalat.de
- update to 2.4.10
(fix for OSA-2011-01, http://otrs.org/advisory/OSA-2011-01-en/)
- 2011-03-23 Updated Brazilian Portugese translation, thanks to
Murilo Moreira de Oliveira!
- 2011-03-18 Added required settings for oracle databases in
apache2-httpd-new.include.conf.
- 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable.
- 2011-02-17 Fixed bug#6906 - Vendor URL points to Basename+URL
instead of URL.
- 2011-01-25 Event Based notification - respect \"Include Attachments
to Notification\".
- 2010-12-17 Fixed bug#6510 - Signature ID missing.
- 2010-12-14 Fixed bug#6532 - With multiple inline images, only
first one is preserved when replying.
- 2010-12-13 Fixed bug#6520 - backup.pl doesn\'t backup with strong
password.
- 2010-12-09 Fixed bug#6488 - otrs.ArticleStorageSwitch.pl creating
wrong files.
- 2010-12-09 Fixed bug#3984 - HTML Notifications - Links to
ticketsystem are not clickable.
- 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct
for partly signed messages.
- 2010-11-29 Fixed bug#5981 - Warnings from TransfromDateSelection()
in AgentTicketMove.
- 2010-11-23 Fixed bug#6131 - Lack of warning for revoked and expired
PGP keys in email compose screens.
- 2010-11-04 Fixed bug#6211 - Wrong TicketFreeText-value in ticket
creation by using event notifications.
- 2010-11-02 Email.ticket: wrong signature is shown.
- 2010-10-26 Improved German translation, thanks to Stelios Gikas!
- 2010-10-13 Fixed some Perl \"uninitialized value\" warnings.
- 2010-10-12 Fixed bug#6087 - Search template name is broken if
& or ; is used.
- update OTRS::ITSM to 2.1.3
- ENHANCEMENTS
* Added persian translation for Change Management, thanks to Masoud
Ramezani
- SELECTED BUG FIXES ( http://bugs.otrs.org/)
* Bug# 6908 - Uninstalling the Change Management module and
installing it again does not delete the cache.
* Bug# 6918 - Search for changes between 12.2. and 13.2. does not
find changes terminated for the 12.2. at 00:00.
* Bug# 6989 - Missing condition check while Workorder deletion if
condition is not valid.
* Bug# 7067 - Condition Edit screen does not store the number zero
0 for value fields.
* Bug# 7069 - Condition Operator \"Less Than\" recognizes equal
values as less than.
* Bug# 7068 - Can not use number zero 0 or numbers with a decimal
point in condition expressions with compare operator \"less than\"
or \"greater than\".
* Bug# 7070 - Can not use negative numbers in condition expressions
with compare operator \"less than\" or \"greater than\".
* Bug# 7131 - Limiting CI classes is not fully respected when
linking CIs.
* Bug# 7065 - !ConfigItemDelete function doesn\'t delete link
relations before deleting CIs.
* Bug# 7196 - Not possible to set the workorder agent to \"empty\"
in an action.
Thu Mar 3 13:00:00 2011 chrisAATTcomputersalat.de
- update OTRS::ITSM to Version 2.1.2
- ENHANCEMENTS
* Added persian translation for Change Management, thanks to
Masoud Ramezani
- BUG FIXES
* Bug# 6164 - Change and Workorder actual start time is not reset
when a template has been used.
* Bug# 6148 - Link of FreeText fields in Change Management not working.
* Bug# 6074 - Change print does not translate states in HTML output.
* Bug# 6534 - Calculated current incident state of a service is
not reset if a link to a CI is removed.
* Bug# 6571 - Conditions are executed before history entry is written.
* Bug# 6632 - Unittest shows error log message: Argument
\"\\x{35}\\x{2c}...\" isn\'t numeric in numeric eq (==).
* Bug# 6161 - Can\'t locate object method \"EventHandlerInit\" issues
on mod_perl environments.
- cleanup spec
o removed (obsolete) version from header
o updated (c) 2011
o removed norootforbuild
Tue Dec 14 13:00:00 2010 chrisAATTcomputersalat.de
- update to 2.4.9
- 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS
attacks from HTML e-mails. (OSA-2010-03)
- 2010-09-22 Fixed bug#5903 - E-mail notification links don\'t
contain - 2010-09-29 Fixed bug#6030 - Event notifications get\'s fired
several times on event \"TicketFreeTextUpdate\".
- 2010-09-22 Fixed bug#5941 - Error in Apache log when no tickets
and/or customers in dashboard.
- 2010-09-14 Fixed bug#5541 - Dashboard Chart generates error in
webserver log.
- 2010-09-09 Fixed bug#5462 -
Kernel::System::Ticket::TicketEscalationIndexBuild() does not
invalidate the cache.
- (2010/08/27) Fixed bug#5667 - Rich Text is not working in ipad.
It\'s not possible to add a note or close a ticket.
- (2010/08/25) Fixed bug#5266 - Ticket Zoom shows wrong html
content if there is no text but two html attachments in there.
- update OTRS::ITSM to Version 2.1.1
o updated ZZZAuto.pm, README.{de,en}
- License is AGPLv3
Mon Dec 13 13:00:00 2010 chrisAATTcomputersalat.de
- fix for bnc#640830
o OSA-2010-02
- submit to openSUSE:11.3:Update:Test
Fri Oct 22 14:00:00 2010 nixAATTopensuse.org
- Remove comparison of %suse_version against suse releases that are
no longer in maintenance.
Wed Sep 29 14:00:00 2010 nixAATTopensuse.org
- update to version 2.4.8
- (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly.
- (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS.
- (2010/08/09) Fixed bug#5698 - Ticket Assignment includes \'(\' character.
- (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select
old/ new owner are selected, fix wrong javascript behavior.
- (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date.
- (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections.
- (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner.
- (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a
large amount of data.
- (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome.
- (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log.
- (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly.
- (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov,
Faaborg-Midtfyn Kommune!
- (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability.
- (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures.
- (2010/06/16) Fixed bug#5478 - Web Installer has \'editable\' license text.
- (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket
creation.
- (2010/05/28) Fixed bug#5235 - Link in response not shown as link.
- (2010/05/28) Added PNG version of data model in doc directory.
- (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can\'t process
seconds.
- (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text
Editor is disabled.
- (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some
languages such as Brazilian Portuguese.
- (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools.
- (2010/04/30) Make it possible to use a version argument with bin/opm.pl.
- (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there
is no text but two html attachments in there.
- (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification
mails on Lotus Notes
- (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when
a preference is updated.
- (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in
otrs-database.dia.
- (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly.
- (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing
from a ticket where the agent does not have permissions on the queue.
- (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for
Graphsize menu when the page loads in Stats Definition
- (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state,
then adding and attachment, resets the next state upon screen refresh.
- (2010/03/29) Improved handling of the StateType attribute of
StateGetStatesByType() in Kernel/System/State.pm.
- (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other
timezone.
- (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to
tickets.
- (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem!
- (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not
removed.
- (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs
- (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer
- (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after
responsible update.
- (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus!
- (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked
as customer reply.
- (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado!
- (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated.
- (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field
displays Subject Match value.
- (2010/02/16) Fixed bug#4967 - Can\'t locate object method \"new\" via package
error when using Perl 5.10.1.
- (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM.
- (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition.
- (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space
in the name.
- (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word
for FAQ.
- (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not
displayed in ticket zoom.
- (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment
interface
- Recommend a few optional dependencies
Thu Jun 10 14:00:00 2010 chrisAATTcomputersalat.de
- update to Version 2.4.7
- (2010/02/04) Fixed SQL quoting issue (see also
http://otrs.org/advisory/OSA-2010-01-en/).
- (2010/02/03) Fixed bug#4937 - Accounted time per article is not
displayed in PDF print.
- (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object
(does not show all tickets when moving through list)
- (2010/02/02) Fixed issue with migrating Customer Queue
notifications to Event Based when upgrading OTRS 2.3 > 2.4.
- (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes
long to load. -> New solution with own config option for each
view mode (S/M/L)
Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview.
- (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded
message gets still included.
- (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser
fails, adding CustomerUsers to a group works.
- (2010/01/20) Fixed bug#4486 - Some preferences displayed in
AdminUser are not correct.
- (2010/01/18) Fixed bug#4770 - Attachments are stripped/not
shown from outgoing emails in some scenarios with ms exchange.
- (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer
frontend does not work as expected
- (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn\'t display
XML encoded entities correctly.
- (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge
POP3 Mailbox - more then 2000 email in the box
(\"Deep recursion on subroutine\").
- (2010/01/13) Fixed bug#4713 - In ticket overview, after adding
view=30 - no tickets are visible.
- (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910
- removed obsolete nochown patch
- fixed deps
o mysql > Recommends
- rpmlint
o reworked init patch
- mysql > Should-Start
- added missing Short-Description
o spec
- wrong-file-end-of-line-encoding
- added BuildReq dos2unix
o rpmlintrc
- non-executable-script
- hidden-file-or-dir
- update OTRS::ITSM to Version 2.0.2
- updated SOURCES
o ZZZAuto.pm
- fix update of ZZZAuto.pm
o remove noreplace
Thu Jun 10 14:00:00 2010 chrisAATTcomputersalat.de
- bnc#613158 - nothing provides perl-Msql-Mysql-modules
o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql
Mon Feb 1 13:00:00 2010 chrisAATTcomputersalat.de
- update to Version 2.4.6
o Bug# 4433 - When composing an email answer, StateDefault is
ignored but first available state is used.
o Bug# 4584 - Auto response did not use defined \'From\' address,
but instead the queue address.
o Bug# 4551 - GenericAgent appends leading zeros to months for
dates in search criteria when TimeInputFormat is set to
\"Input\" when editing GenericAgent jobs.
o Bug# 4435 - In-line images in quoted replies break in some
scenarios like AgentTicketCompose and AgentTicketForward.
o Bug# 4486 - Language and Out-of-Office information displayed
in the admin interface for user management were not correct
(but in the user preferences this worked fine).
o Bug# 4482 - Owner update is possible without selecting a new owner.
o Bug# 4246 - Response Templates fail to populate when original
emails had tags spanning more than one line, for
instance from Windows Mail clients.
o Bug# 4613 - Umlauts in notification messages and e-mail
answers were replaced with \"?\" when using ArticleStorageFS
config option as attachment storage backend.
o Bug# 4498 - Rich Text Editor places whitespace in front
of lines in plain text email body.
o Bug# 4128 - Signature line breaks are stripped in E-mail
ticket if the Rich Text Editor is disabled.
o Bug# 4319 - After upgrade to 2.4, when composing an answer
to old tickets the text \'No quotable message\' appeared
instead of the old message text.
o Bug# 4464 - Spell checker (WYSIWYG + ispell) can\'t check
text if it contains http:// links.
o Bug# 4454 - scripts/restore.pl threw EncodeObject error
and failed to work.
o Bug# 4232 - Spell checker in Customer Interface gives
\"AgentSpelling not registered\" error message.
o Bug# 4704 - Package Manager: upload install fails with
\"Message: Need ContentType!\" when using Google Chrome browser.
o Bug# 4597 - Unnecessary slash in download links throws web
server errors when accessing some links in AgentTicketZoom
on Microsoft IIS webservers.
o Bug# 4361 - Umlauts in Dashboard do not display correctly
after refresh on a non-Unicode database.
o Bug# 4781 - LDAP auth with \"umlaut\" not possible with OTRS
in iso-8859-1 and utf-8 ldap directory, causing \"No UserID
found\"-messages when logging in.
- update OTRS::ITSM to Version 1.3.2
- updated SOURCES
o itsm.README.{en,de}
o ZZZAuto.pm
- some spec fixes
Thu Sep 3 14:00:00 2009 chrisAATTcomputersalat.de
- cleanup spec
o removed #---------
o removed rel, pid
o fixed patch naming
o fixed user/group check -> getent
o fixed clean section
o fixed PreReq
- rpmlint stuff
o added rpmlintrc
* non-etc-or-var-file-marked-as-conffile
o split up pkg
* added doc
- reworked init patch
o no-reload-entry
Sun Mar 15 13:00:00 2009 chrisAATTcomputersalat.de
- Update to new Version 2.3.4
o a lot of fixes, please see CHANGES file
o itsm.README.de
o itsm.README.en
- added OTRS::ITSM 1.2.3 modules
o added ZZZAuto.pm to be able to install ITSM modules via local repo
see itsm.README for more info
o added apache2 restart
- new nochown patch
- renamed otrs-init.diff to otrs-init.patch
- apache2-httpd-new.include.conf is now installed as
/etc/apache2/conf.d/otrs.conf
- some rpmlint stuff
Thu Oct 16 14:00:00 2008 roAATTsuse.de
- drop needsrootforbuild
Thu Aug 28 14:00:00 2008 cthielAATTsuse.de
- fix init script
Mon Mar 31 14:00:00 2008 lmuelleAATTsuse.de
- Update to version 2.2.6.
+ Bug #2650 - Mails isn\'t completely imported by PostmasterPOP3.pl
+ Bug #2758 - non-latin filenames (e. g. koi8-r, utf8, cp1251) in emails are
not shown correctly.
+ Bug #2462 - Permission is denied when trying to print ticket details from
customer panel (customer.pl).
+ Bug #2541 - Added missing \"Ticket unlock\" link for ticket for the followin
actions \'Phone call\', \'Merge\', \'Move\' and \'Forward\'.
+ Bug #1957 - Auto reply for new Phone-Tickets replies to non- Existing
addresses (if no email address is given in \'From\' field).
+ Bug #1975 - Cannot forward email with .eml files as attachment.
+ Bug #2413 - Cannot write to BLOB column in table XML_STORAGE with DB2.
+ Bug #2255 - SysConfig setting Ticket -> Frontend::Customer::Ticket::
ViewZoom -> Ticket::Frontend::CustomerTicketZoom###State has no effect
(only closed is shown any time).
+ Bug #954 - Ticket split should link tickets automatically (origin to new
one).
Mon Mar 31 14:00:00 2008 lmuelleAATTsuse.de
- SOAP authentications allows to get remote access without valid SOAP
user; OSA-2008-01; CVE-2008-1515; [bnc#372382].
Wed Jan 30 13:00:00 2008 lmuelleAATTsuse.de
- Update to version 2.2.5.
+ Fixed bug# 2645 - SLA selection doesn\'t change when customer is
changed.
+ Fixed bug# 2157 - Ticket merged note not translated.
+ Fixed bug# 2392 - Charset problems with iso8859 and the
xml-caching mechanism.
+ Implemented workaround for bug# 2227 - XMLHashSearch returns
no values on MS SQL in certain cases.
+ Fixed bug# 2330 - Cron.sh start does not work.
+ Fixed bug# 977 - No agent notification for new ticket from
webinterface if CustomerGroupSupport is enabled.
+ Fixed bug# 2621 - Wrong order of items (Subject,Service,SLA,Body
- > Service,SLA,Subject,Body) in Frontend AgentTicketPhone,
AgentTicketEmail and CustomerTicketMessage.
+ Fixed bug# 1687 - Wrong \"New message!\" hint on queue with
\"Customer State Notify\" activated.
+ Fixed bug# 2613 - Images are broken in Lite-Theme if OTRS do
not use the default Alias /otrs-web/.
+ Fixed bug# 2609 - Temp files are not removed after process was
finished under windows.
+ Fixed bug# 2601 - Only agents with rw permissions are shown in
inform agent selection of a note screen (note permission need to be
activated via SysConfig first). Now all agents with _note_
permissions are displayed.
+ Fixed bug# 2600 - MS SQL: Fulltext search in ticket body with
mssql backend not possible (workaround, improved API for 2.3.x).
+ Fixed bug# 1120 - TO recipients which were sometimes dropped
in a ticket reply.
+ Fixed bug# 2589 - Ticket-title not shown in ticket list of
change customer, phone- and email ticket.
+ Fixed bug# 1148 - Lost of attachments when spliting ticket.
+ Fixed bug# 2295 - Added workaround for IE7. Tries to download
[ Attachments ] or [ Attachments <-> Responses ].
+ Fixed bug# 2580 - Wrong quoating of semicolon if mssql is used.
+ Fixed bug# 2539 - SMIME signing was broken for private keys that
have no passphrase and when openssl is unable to write to random
state file.
+ Fixed bug# 2581 - Follow up not possible if \"ticket#: xxxxxxx\"
is copied from webinterface into new email subject.
+ Fixed bug# 2479 - Unable to retrieve attachments bigger than
3MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in
Kernel/System/DB/oracle.pm:
+ Fixed bug# 1428 - Whitespaces remove from email subject
(notification and new tickets creation) if utf-8 is used
(specifically in Russian, Chinese and Japanese). The problem is a
bug in MIME::Tools/MIME::Words, for more info see CPAN-Bug# 5462:
http://rt.cpan.org/Public/Bug/Display.html?id=5462 As solution
Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody who is
not using Kernel/cpan-lib/ need to wait till this bug is fixed in
official MIME::Tools/MIME::Words releases.
+ Fixed bug# 2166 - Probem with HTML-mails sent by MS Outlook
2003 - \"–\" / long dash gets not decoded.
+ Fixed bug# 2377 - Missing translation in
AdminCustomerUserService mask.
+ Fixed bug# 2537 - Unable to set free time fields.
+ Fixed bug# 2498 - A wrong sum of requests was shown in the
performance log.
+ Fixed bug# 2482 - IntroUpgradePre in .opm files is not working
on upgradinging via online repository.
- Update to version 2.2.4.
+ Fixed bug# 2477 - Escalation time calculation (destination time of
escalation) is not working if host system is running in
summertime/wintertime mode (loops because system is changing system
time from 3:00 am to 2:00 am).
+ Fixed bug# 2474 - Config option UserSyncLDAPAttibuteGroupsDefination
and UserSyncLDAPAttibuteRolesDefination is not working.
+ Fixed small typo in scripts/database/otrs-initial_insert.xml, for
escalation notification text.
+ Fixed bug# 2473 - Not able to update existing cache files of
customer user backend because of file permission problems (cache
files are created with 644). From now on cache files are created
with 664 permissions.
+ Fixed bug# 2472 - Emails in utf8 are not sent correctly (problem
after upgrading Kernel/cpan-lib/MIME/
*.pm).
+ Fixed bug# 2446 - Subject is not quoted.
+ Fixed bug# 2442 - Disappearing ticket free time checkboxes in
some ticket masks after mask reloads.
+ Fixed bug# 2436 - Translation bug in the frontend function
BuildSelection().
+ Fixed bug# 2289 - Compress with bzip2 dont works in backup.pl.
+ Fixed bug# 2421 - If customer cache backend is used, sometimes
\"Need Value\" appears in the log file.
+ Fixed bug# 1203 - Changed Redhat shm workaround to use a fixed
IPCKey per instance, but prevent clash with IPCKey of other instances.
+ Fixed bug# 2263 - Problems with array refs and escaping
+ Fixed bug# 2410 - $/ as given is currently unsupported at
Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN
module MIME-tools to version 5.423 to solve the problem.
+ Fixed bug# 2404 - Wrong results if you use StatsTypeID as
TicketSearch attribute.
+ Fixed bug# 2407 - Performance handicap because of a missing
\'if\'-attribute.
+ Fixed bug# 2404 - Problems with the time extended feature in
stats module.
+ Fixed bug# 2398 - Translate the stats output.
+ Fixed bug# 2388 - Show the radio button of static stats files.
+ Fixed bug# 2383 - IntroInstallPre in .opm files is not working
on installing via online repository.
+ Fixed bug# 2380 - Ignore HTMLQuote param in Layout object
function _BuildSelectionOptionRefCreate.
+ Fixed bug# 2375 - Possible race condition in generic agent
jobs (during processing jobs). Generic agent job attributes can get
lost.
+ Fixed bug# 2276 - GenericAgent with SLA-Search fails, Service
and SLA options are missing.
+ Fixed bug# 2360 - No Permission in customer panel after
selecting ticket. Reason is, sender type is customer and article
type is email-internal which is set via a postmaster filter.
+ Fixed bug# 2346 - Emty entries are shown in the responsible
option list in TicketSearch mask.
+ Fixed bug# 2321 - It\'s not possible to use ñ or ü in
description tag of .sopm file -> leading to perl syntax error!
+ Fixed bug# 2291 - Only include/use PDF::API2 in
Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm
if needed, to increase performance.
- Update to version 2.2.3.
+ Fixed bug# 2285 - Typo in german translation
\"Aktualisierungszeit\".
+ Fixed bug# 1203 - Redhat shm workaround should not relate to
real shm request.
+ Fixed bug# 2265 - On IIS6, Package Manager is displaying a
error after installing a package (header not complete). But package got
installed corectly.
+ Fixed bug# 2261 - False params in call of ServiceLookup() and
SLALookup() functions.
+ Fixed reopened bug# 2142 - Ticket history entry was wrong if
service, sla or ticket type was changed.
+ Fixed bug# 2193 - Postmaster module
Kernel::System::PostMaster::Filter::NewTicketReject is not working -
need Charset!
+ Fixed bug# 2245 - Responsible / Owner Field not working for
all users in the Email-Ticket form.
+ Fixed Ticket# 2007082842000477 - Problem with different customer
sources and use CacheTTL option (namespace of cache is not uniq).
+ Fixed Ticket# 2007082842000413 - Ticket created over phone
ticket with state closed is shown in queue view like \"My Queues (1)\"
but no ticket is shown if I click on \"My Queues (1)\" (if
Kernel::System::Ticket::IndexAccelerator::StaticDB is used as
Ticket::IndexModule).
+ Fixed bug# 2230 - OTRS on IIS - redirect/loop problem after
login.
+ Fixed bug# 2229 - Return value of \"ServiceLookup\" is used
without quoting in SQL statements.
+ Fixed bug# 2207 - translation failure in customer preferences
(QueueView refresh time).
+ Fixed bug# 2214 - .opm Package can not handle <, > and
& in .sopm files.
+ Fixed bug# 2203 - OTRS will not create/verify correct pgp
signs if utf8 is used.
+ Fixed bug# 2202 - Kernel::System::Email::SMTP is sending
\"localhost.localdomain\" in smtp hello, some server rejecting this
(\"Host not found\").
+ Fixed bug# 2024 - Problem with agent authentication via LDAP
with ADS-Groups and content of DN like \"Some\\, Name\".
+ Fixed bug# 2094 and 2143 - \'Got no MainObject\' warning in
Kernel/System/Crypt.pm
+ Fixed bug# 2192 - Useless fragments of old escalation mechanism
produces errors.
+ Fixed bug# 1908 - Removed duplicate history entry for ticket
subscribe action.
+ Fixed bug# 1492 - Fixed typo in Kernel/Language.pm.
+ Fixed bug# 2160 - 0 was ignored in database insert by package
building.
+ Fixed bug# 2156 - External customer database is not working,
if it\'s configured the following error message appears
(\"Got no MainObject in Kernel/System/DB.pm line 85\").
+ Fixed bug# 2155 - Std-Attachments are not usable in agent
ticket compose screen (no std attachments are shown in compose
screen).
+ Fixed bug# 2118 - Fixed typo in german translation file (
Kernel/Language/de.pm).
+ Fixed bug# 2117 - Fixed small typo in initial insert files.
+ Fixed bug# 1999 - Service and SLA can not changed on an
existing ticket.
+ Fixed bug# 2142 - If a service or a sla of a ticket was changed,
no ticket history entry was added.
+ Fixed bug# 2135 - scripts/DBUpdate-to-2.2.2.sql contains wrong
SQL. Not the queue table needs to be changed, the ticket table would
be the right one.
+ Fixed bug# 2134 - PDF print is creating damaged pdf files with
PDF::API2 0.56 or smaller.
+ Fixed bug# 940 - After owners unlock ticket and a follow-up
arrives the system, all agents which selected the queue of this
ticket get and follow up message. In this follow up message the name
was always the current owner and not the recipient of the email
(which should be).
+ Fixed bug# 2001 - New escalation times and the responsible are
not shown in any print views.
- Update to version 2.2.2.
+ Fixed bug# 2114 - Fixed the problems with the email object.
+ Fixed bug# 2053 - If core \"System::Permission\" note is used,
not effect to the ticket note mask appears.
+ Fixed bug# 2059 - config setting $Self->{\'Database::Connect\'}
is not overwriting default option used by driver.
+ Fixed bug# 2105 - Notification after moving a ticket to my
queues is wrong -> \">OTRS_CUSTOMER_QUEUE<\" got not replaced in
subject. SQL files scripts/database/otrs-initial_insert.
*.sql got
fixed.
+ Fixed bug# 2029 - Selected responsible agent was not taken
over after creating a phone ticket.
+ Fixed bug# 1946 - Setting of service, sla or type via email
X-OTRS-Service, X-OTRS-SLA or X-OTRS-Type header not possible.
+ Fixed bug# 2097 - Sometimes problems with SMTP module and utf8
to send emails.
+ Fixed bug# 2061 - UserSyncLDAPMap does not work properly after
upgrade to 2.2. The reason is, that we cleaned up this config option
and the new one from Kernel/Config/Defaults.pm need to be used. We
also added an check which log that an old config setting is used
(also an compat. feature to still use the old option has been
added).
+ Fixed bug# 2068 - Date problem with non en installations of
MSSQL server. Some date inserts or package installations failed.
Added database init connect option to mssql driver (\"SET DATEFORMAT
ymd\" / Kernel/System/DB/mssql.pm).
+ Because of safety reason, generic agent jobs will not longer run
without min. one search attribute (admin interface and cmd). So if
you want to match all ticket, you need to add an
* in the ticket
number.
+ Fixed bug# 2021 - Errors in MSSQL post schema files.
+ Fixed bug# 2025 - No upgrade PostgreSQL possible, added missing
lines in DBUpdate-to-2.2.postgresql.sql.
+ Fixed Ticket#2007072342000148 - Old OTRS (< OTRS 2.2)
attachments are corrupt after upgrade if file backend is used.
+ Updated portuguese translation, thanks Filipe Henriques and
Rui Pires!
+ Updated norwegian translation, thanks to Fredrik Andersen!
+ Updated hungarian translation, thanks to Aron Ujvari!
+ Updated spanish translation, thanks to Carlos Oyarzabal!
+ Fixed bug# 2016 - CustomerUserUpdate: Add a function to handle
empty values.
+ Fixed bug# 2047 - Add MainObject to the needed object check.
+ Fixed bug# 2045 - Notifications on reopen are not sent to
owner/responsible.
+ Fixed bug# 2011 - Translation problems in stats module.
- Update to version 2.2.1.
+ Updated finnish translation, thanks to Mikko Hynninen!
+ Fixed bug# 1998 - Error with the web installer if no utf8
database is selected.
+ Disabled only show escalated tickets in queue view because
of already show escalation notifications.
+ Updated portuguese translation, thanks Filipe Henriques!
+ Fixed bug# 2000 - Typo in database update script
DBUpdate-to-2.1.mysql.sql.
+ Reworked AdminCustomerUserService mask.
+ Fixed wildcard handling in ServiceSerarch().
+ Added option to log sql queries which take longer the 4 sek.
and can be enabled via Kernel/Config.pm (Database::SlowLog). For
more info see Kernel/Config/Defaults.pm.
+ Fixed not working alter table to SET or DROP NULL and NOT
NULL via xml interface (Kernel/System/DB/postgresql.pm).
+ Updated french translation, thanks to Yann Richard and Remi Seguy!
+ Updated netherlands translation, thanks to Richard Hinkamp!
+ Updated hungarian translation, thanks to Aron Ujvari!
+ Updated russian translation, thanks to Andrey Feldman!
+ Updated greek translation, thanks to Stelios Maistros!
- Update to version 2.2.0 rc1.
+ Fixed bug# 1941 - Ticket Escalation blocks QueueView even if
Agent has only read access.
+ Fixed bug# 1951 - Changed default selection of \'valid\' field in
AdminService and AdminSLA mask.
+ Added feature (bug# 1949 an 1950) for customer ldap backend
for soft or hard die.
+ Fixed bug# 1927 - It is possible to uninstall a required
package.
- Update to version 2.2.0 beta4.
+ Fixed bug in service and sla tables. Column comment was wrongly
defined as required field.
+ Fixed bug# 1894 - otrs.addUser does not work
+ Fixed bug# 1913 - Added missing columns first_response_time,
solution_time and rename column escalation_time to update_time for
table queue in DBUpdate-to-2.2.oracle.sql.
+ Remove wrong item in check needed stuff section of SLAList()
function.
+ Update german translation.
+ Sync HTML style of admin masks. No functionality changed.
+ Fixed double ContentType in ArticleAttachment() of attachment
backends (Kernel/System/Ticket/ArticleStorage(DB|FS).pm).
+ Sync of all configurable frontend modules. No functionality
changed.
+ Fixed bug# 1898 - Invalid services and slas was shown in agent
masks.
+ Fixed bug# 1866 - Error while DB upgrade from 2.1.5 to 2.2.0
beta3.
+ Ingresed width of html login tables from 270 to 280 because
of new language selection.
+ Fixed bug# 1825 - SQL ticket_history INSERT syntax error in
HistoryAdd().
+ Fixed bug# 1840 - Repeat escalation message when queue, SLA
Solution time is shown.
- Update to version 2.2.0 beta3.
+ Fixed bug# 1773 - DB-error in phone ticket if sla but no
service is selected.
+ Fixed bug# 1035 - OTRS does not set encoding for the mysql
database connection (i.e. UTF-8).
+ Fixed bug# 1778 - Config option Database::Connect should be
possible.
+ Fixed bug# 1611 - Now the Statsmodule use the mirror db if
configured.
+ Fixed bug# 1809 - Fixed typo in variable name (PrioritiesStrg ->
PriotitiesStrg).
+ Fixed bug# 1670 - If no result the generation of pie graph throws
error.
+ Fixed bug# 1769 - If I change the ticket SLA, the history is
not relfecting this change.
+ Fixed bug# 1768 - If I change the ticket service, the history
is not relfecting this change.
- Update to version 2.2.0 beta2.
+ Fixed bug# 1448 - Apache::Registry in README.webserver wrong,
mod_perl2 is missing.
+ Fixed bug# 1286 - apache configuration should use
.
+ Fixed bug# 1755 - Wrong permissions for some files.
+ Fixed bug# 1757 - Cannot install postgres db - null value in
column \"escalation_start_time\" violates not-null constraint.
+ Fixed bug# 1745 - Invalid SQL-statements in AgentTicketQueue
view.
+ Fixed bug# 1741 - \"PostmasterFollowUpStateClosed\" buggy on
follow up actions.
+ Updated bulgarian translation, thanks to Alex Kantchev!
+ Fixed bug# 1748 - Session not allowed to be larger than 358400
Bytes using IPC. Change max session size from 350k to 2 MB.
+ Fixed bug# 1744 - Unable to create xml_storage table in utf8
charset on mysql database.
+ Fixed bug# 1739 - Unable to insert new SLA via admin-web after
upgrade to 2.2.0 beta1.
- Update to version 2.2.0 beta1.
+ Fixed not shown optional ticket free time option fields in
customer panel.
+ Fixed bug# 1017 - script initial_insert.sql, ampersand and oracle.
+ Fixed enhacement bug# 1668 - removed unnecessary dependency for
fetchmail from .srpms.
+ Fixed bug# 1398 - Malformed UTF-8 charaters in Admin Backend -
System Log.
+ Fixed bug-ticket# 2007020542000593 - Queue refresh \"off\"
can\'t be used on oracle database.
+ Fixed Free Field output in AgentTicketForward and
AgentTicketPhoneOutbound.
- Update to version 2.1.8.
+ Fixed bug# 2134 - PDF print is creating damaged pdf files with
PDF::API2 0.56 or smaller.
+ fixed bug# 2046 - german Umlauts not printed in PDFs if system
runs in utf-8 mode. The PDF::API2 corefonts (which are used as
default) doesn\'t support UTF-8. Changed the used fonts from
PDF::API2 corefonts to the DejaVu true type fonts. Add config
options to use other true type fonts.
+ fixed bug# 1926 - package manager ignore PackageRequired tags
in OPM files.
Sun Jun 10 14:00:00 2007 roAATTsuse.de
- remove requires for mysql-shared
Thu May 10 14:00:00 2007 lmuelleAATTsuse.de
- Update to version 2.1.7.
+ fixed bug# 1551 - decode_mimewords() in ArticleWriteAttachment()
dies due to utf-8
+ updated Kernel/Language/pt_BR.pm translation file - Thanks
to Fabricio Luiz Machado!
+ fixed bug# 1650 - crypt/sign bug in AgentTicketCompose screen
+ fixed bug# 1659 - Uploading and Saving Pictures in MSSQL won\'t
work with bigger Files (~700KB)
- >MSSQL ONLY<- You also need to change some tables by using: ->MSSQL ONLY<-
ALTER TABLE web_upload_cache ALTER COLUMN content TEXT NOT NULL;
ALTER TABLE article_plain ALTER COLUMN body TEXT NOT NULL;
ALTER TABLE article_attachment ALTER COLUMN content TEXT NOT NULL;
ALTER TABLE article ALTER COLUMN a_body TEXT NOT NULL;
ALTER TABLE standard_response ALTER COLUMN text TEXT NOT NULL;
ALTER TABLE standard_attachment ALTER COLUMN content TEXT;
ALTER TABLE sessions ALTER COLUMN session_value TEXT;
ALTER TABLE xml_storage ALTER COLUMN xml_content_value TEXT;
ALTER TABLE package_repository ALTER COLUMN content TEXT NOT NULL;
+ fixed upload cache problem in win32 with .pdf files
+ fixed bug# 1228 - Apostrophe not valid in email address.
+ fixed bug# 1442 and 1559 - ArticleFreeKey and ArticleFreeText
default selection does not work.
+ fixed ticket# 2007031242000149 - session backend fails to insert
sessions bigger the 4k on oracle database backend
+ fixed bug# 1671 - restore.pl fails with \"Got no LogObject\"
+ fixed bug# 1115 - HTML error in NewTicket Customer\'s interface
+ fixed bug# 1658 - Subqueues of Queues with brackets are not
shown in the QueueView
+ added rpm packages for Fedora Core 4, 5 and 6 to auto build
service
+ fixed ticket# 2007022342000586 - attachment problem with oracle
backend if utf-8 is used
+ fixed database driver if 0 is used in begining of an xml insert
- Changes of version 2.1.6.
+ fixed bug #1504 - Ticket Creation fails with DB2 due to
character quoting issues
+ fixed bug #1506 - Error creating Tickets in DB2 due to conflict
in string/numerical comparison
+ fixed bug #1445 - OTRS is not encoding Umlauts correctly in
Organization email header
+ fixed bug #1548 - submitting AgentTicketPhone or
AgentTicketEmail form without queueid leads to broken fields
+ fixed bug #1581 - Garbled paths containing domain names
+ updated Mail::Tools from 1.60 to 1.74 - fixed bug #1642 -
Cant get mails via PostmasterPop3.pl - Unrecognised line
+ fixed bug #1545 - Wrong Variableusage in $Self->{PageShown}
(Kernel/Modules/AgentTicketMailbox.pm)
+ fixed bug #1291 - Download link in SysConfig skips config
options -> now download link will be shown if no changes are done
+ fixed bug #1097 - Disabling Bounce Feature via SysConfig does
not work properly
+ fixed ticket #2007022242000293 hard line rewrap of body content
in frontend modules
+ improved speed of SysConfig core module, added cache mechanism
(it\'s about 2 times faster)
+ fixed ticket #2007022042000288 - error on creating postmaster
filter on oracle database
+ fixed not working crypt/sign option in AgentTicketCompose mask
+ fixed bug #980 - Use of uninitialized value in
Kernel/System/AuthSession/FS.pm
+ changed unlock time reset mechanism, added unlock time reset
if a agent sends an external message to the customer (like escalation
reset mechanism)
+ fixed bug in _XMLHashAddAutoIncrement() - function could not
return keys greater than \'9\'.
+ fixed bug #1056 - UTF-8 mode of OTRS and German Umlaute within
agent\'s name
+ fixed bug #1505 - UserSyncLDAPMap fails with LDAP.pm version
1.26 and up
+ fixed ticket_watcher.user_id datatype, moved from BIGINT to
INTEGER
+ fixed oracle driver for xml alter table actions
+ improved _CryptedWithKey() - private key detection of
Kernel/System/Crypt/PGP.pm if more keys are used for crypted messages
+ fixed ArticleFreeText output in CustomerTicketZoom mask
+ fixed bug in agent- and customer-ticket print feature
- Changes of version 2.1.5.
+ fixed ignored ticket responible in phone ticket
+ fixed DestinationTime() if calendar feature is used
+ fixed not working freetime fields
+ fixed not working time selection if time zone feature is used
+ fixed not working email notification tags in auto response,
agent and customer email notifications
+ fixed case sensitive of customer user login and agent user
login in Kernel/System/User.pm and Kernel/System/CustomerUser/DB.pm if
oracle or postgresql is used
+ fixed quoting in user selection if + is used in UserLogin in
Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl
+ fixed bug #1532 - utf8 charsetproblems in stats
+ fixed bug #1446 - No \"(Ticket unlock!)\" link in
AgentTicketCompose
+ fixed customer ldap auth if system is iso-8859 and ldap server
is running in utf-8
+ fixed not working Kernel/System/DB/db2.pm (syntax error)
- Changes of version 2.1.4.
+ fixed not working free time selection in AgentTicketClose,
AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority
and AgentTicketResponsible
+ added config param for shown my queues/custom queues
in preferences, default are shown all ro queues, see also
PreferencesGroups###CustomQueue under Frontend::Agent::Preferences
+ fixed ldap sync of agents attributes - invalid agents
are not longer synced to valid if ldap auth was successfully, the
invalid agent will still be invalid
+ fixed bug #1187 - Escalation Notifications sent to invalid agent
+ improved link quote of long links in web interface
+ fixed bug #962 - Broken attachments with cyrillic filenames
+ fixed bug #1521 - Merge Feature
+ fixed bug #1523 - update of FreetextValues 9-16 not working
+ fixed bug #1524 - ticketFreeText Fields 9-16 not displayed
at CustomerTicketPrint and CustomerTicketZoom
+ fixed bug #1359 - acl problem if \'\' is used in properties to match
+ fixed bug #1031 - scripts/backup.pl fails in mysqldump with
encrypted database password
+ fixed bug #1378 - Got no MainObject! in bin/otrs.getTicketThread
+ fixed bug #1200 - not working TicketACL actions AgentTicketCompose,
AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound
+ added log notice for switch to user admin feature
+ fixed bug #1210 - wrong calculation of Kernel::System::Time
WorkingTime()
+ added changes notice of generic agent jobs to log sub
system (to keep clear who changed the job)
+ moved ticket number generator loop check from 1000 to 6000
(Kernel/System/Ticket/Number/
*.pm)
+ fixed not working faq lookup in compose answer and forward
screen
+ fixed double quoted \"$Quote{\"Cc: (%s) added database email!\"\"}
in compose answer screen (Kernel/Modules/AgentTicketCompose.pm)
+ fixed bug #1498 - Typo in QuoteSingle, Kernel/System/DB/mssql.pm
+ moved Quote() from Kernel/System/DB.pm to db backend modules
Kernel/System/DB/
*.pm because of needed Quote() in xml processing
+ improved handling if there are double customer users in
the database used by search result
+ fixed PGP/SMIME bug - Can\'t call method \"body\" on an undefined
value at Kernel/System/EmailParser.pm line 382
+ fixed bug #1395 - utf-8 - ArticleStorage FS - Attachments with
German Umlauts cant be downloaded
+ added config option Ticket::PendingNotificationOnlyToOwner
to send reached reminder notifications of unlocked tickets only to ticket
owner
+ fixed database driver detection/problem if a second database
connect with different driver is used (wrong sql will not longer be
generated) Note: old database driver files Kernel/System/DB/
*.pm
not longer compatible
+ added config option Ticket::ResponsibleAutoSet to set owner
automatically as responsible if no responsible is set (default is 1)
Mon Apr 9 14:00:00 2007 roAATTsuse.de
- build as root for now
Tue Nov 21 13:00:00 2006 lmuelleAATTsuse.de
- Update to 2.1.3.
+ removed not needed Reply-To of agent notifications
+ fixed missing \
on csv output of customer ticket search
+ fixed not working ticket free time option in phone ticket
+ added missing access permission pre check to show ticket menu items or not
+ fixed bug - not shown empty \"-\" selection of new onwer if on move if
Ticket::ChangeOwnerToEveryone is set
+ update of Dansk language file, thanks to Mads N. Vestergaard
+ update of Spanish language file, thanks to Jorge Becerra
+ added AuthModule::HTTPBasicAuth::Replace and
Customer::AuthModule::HTTPBasicAuth::Replace config option to HTTPBasicAuth
modules to strip e. g. domains like example_domain\\user from login down to
user
+ added AuthModule::LDAP::UserLowerCase to allways convert usernames into
lower case letters
+ added set auto time zone of agent/customer based on java script offset
feature on every login
+ fixed not working all owner/responsible selection in phone view
+ read out CustomerUserSearchListLimit correctly if LDAP customer backend is
in use
+ fixed always shown responsible selection
+ removed not needed default free text fields from phone outbound
+ fixed agent can be customer follow up feature
+ added possible - selection for next state in phone view outbount
+ fixed LDAP problems \"First bind failed! No password, did you mean noauth or
anonymous ?\"
+ fixed double agent notifications on ticket move to queue and also selected
owner
Wed Oct 18 14:00:00 2006 lmuelleAATTsuse.de
- Update to version 2.1.2.
+ switched to md5 check sum for password in user_preference table
+ fixed #1373 - RH RPM requires sendmail, but works with other MTAs
+ fixed double agent notifications on follow up if agent is
owner and responible
+ fixed bug #1311 - Apostrophes are incorrectly displayed under
IE 6 & IE7 but correctly displayed under Firefox 1.5.0.6 -=>
moved from $Text{} to $JSText{} for text translations in Java Script parts
to have a correct quoting
+ fixed not shown follow up feature in customer panel if ticket
is closed
+ added missing customer print feature
+ fixed bug #1361 - Can\'t locate object method \"ModGet\" via
package \"Kernel::System::Config\"
Tue Oct 17 14:00:00 2006 lmuelleAATTsuse.de
- Update to version 2.1.1
+ fixed bug #1213 - some errors not logger by LDAP backends
+ fixed bug #1248 - Ticket Zoom - Article Thread - Color of auto
responses should be yellow
+ fixed bug #1323 - 2.1 DBUpgrade issue with PostgreSQL - patch
+ fixed bug #1333 - No reset of escalation time after follow-up
+ fixed bug #1345 - Attached binary files uploaded and saved to
the FS are corrupted.
+ add ticketfreetext-, ticketfreetime- and articlefreetext support
to pdf output
+ improved stats export/import with an id-name wrapper
+ fixed bug #1353/1354 changed autoreponse text
+ add transparency to some images
+ fixed bug #1358 - Customer History > All customer tickets.
returns an incorrect number of tickets
+ fixed bug #1293 - Can\'t use an undefined value as a HASH
reference at /opt/otrs/bin/cgi-bin//../../Kernel/Modules/AgentTicketBulk.pm
line 194
+ fixed bug #1356 - mssql driver bug - Stats module of OTRS 2.1
beta 2 - \"Cant use string (\"0\")\".
+ fixed bug #1335 - removed \"uninitialized value\" warning in
NavBarTicketWatcher.pm
+ fixed opm check do not install/upgrade packages if one file to
install already exists in an other package
+ added \"-a exportfile\" feature to bin/opm.pl to export files
of a package into a defined directory e. g. \"-d /path/to/\"
+ removed Re: from agent notification emails
+ added change to remove 4 not needed empty spaces after folding
of email headers (sometimes 4 empty spaces in subject appear)
+ updated pdf-logo to ((otrs))
+ added DBUpdate-to-2.1.oracle.sql to get oracle databases up to
date
+ fixed double sending of note notifications
+ fixed link to email and phone after adding a new customer user
+ added fix to removed leading and trailing spaces in search
fields of object linking
+ moved Frontend::ImagePath variable
(/otrs-web/images/Standard/) from .dtl files to config option
+ added examples how to use SOAP (bin/cgi-bin/rpc.pl and
scripts/rpc-example.pl)
+ added mulit calendar / queue support - you can use different
time zones in different queues and each agent can select the own time zone
NOTE: table queue need to be modified - see scripts/DBUpdate-to-2.1.
*.sql
+ fixed bug #739 - in the login you can type something behind the
pass and it works / added password md5 support (required Crypt::PasswdMD5
from CPAN or from Kernel/cpan-lib/ - via \"cvs update -d\")
+ fixed $Quote{\"\"} bug in login page
+ fixed bug #1284 - removed mysql dependence in
scripts/apache-perl-startup.pl and scripts/apache2-perl-startup.sql
+ fixed bug #1282 - setting up a postgresql database fails
+ added performance log feature in admin interface to monitor
your system page load performance over different times (1h, 3h, 9h, 1d, 2d,
3d) - its disabled per default
+ removed Re: in subject auto response emails
+ added PDF output support to AgentTicketPrint module
+ fixed bug in pdf module - redesiged Table() to fix a lot of
infinite loops
+ fixed bug in pdf module - special control characters produces
infinite loops
+ added ldap attribute to groups/roles sync feature, so its
possible to use user attributes for permission handling
+ fixed bug #1283 - test for modules executed in cronjobs
+ added cmd option for bin/opm.pl to find package of file
e. g. bin/opm.pl -a file -p Kernel/System/FileA.pm
+ added sleep in bin/PostMasterPOP3.pl after 10 (2 sec) and
25 (3 sec) emails on one stream (protect server against overload)
+ added PDF output feature for stats module and ticket search results
+ updated to cpan MIME::Tools 5.420
+ changed ticket escalation method, escalation start will
be reseted after every \"new\" customer message and after agent
communication to customer
+ added new link object functions and db table link_object changes
+ added *> tags to auto responses
+ added support of mssql database server (experimental)
+ added new feature to sync ldap groups into otrs roles
(see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination
and UserSyncLDAPRolesDefination)
+ new stats framework implemented :-)
+ fixed bug #1258 - changed language description from Traditional Chinese
to Simplified Chinese
+ fixed bug #1151 - Error when changing customer on ticket in
+ improved performance of ticket search mask (in cases with
over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList()
and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList()
and GroupUserRoleMemberList() at Kernel/System/Group.pm
+ fixed bug #1132 - Wrong display of escalation time
+ fixed bug #1151 - Error when changing customer on ticket in
TicketStatusView
+ added ticket watcher feature, per default it\'s disabled
+ fixed bug #1240 - Tickets not shown in \"New messages\" if
Auto Response \"Reply\" is active
+ fixed bug #1206 - When no RELEASE file is available, no
product and version is displaied and strange messages apear in the
apache error log; using standard values in this case now
+ added public frontend module to serve local repository as
remote repository (accessable via IP authentication)
+ fixed bug #1154 - Problem in displaying pending tickets
in agent mailbox
+ improved postmaster follow up detection by scanning email
body, attachment and/or raw email (all is disabled by default)
+ fixed bug #1023 - Comma in From field creates multiple emails
in webform.pl
+ fixed IE problem with image-buttons
involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm
+ fixed format bug in Package Manager - PackageView
+ moved to read any language files located under
Kernel/Language/xx_
*.pm at each request to have any translated words
e. g. for navigation bar available (Kernel/Language/xx_Custom.pm is
still used as latest source file)
+ added config option to show ticket title in main header
of frontend (e. g. QueueView, ZoomView and Mailbox)
+ moved from \"otrs\" to \"otrs-x.x.x\" directory in
tar.gz / tar.bz download format
+ added article free text attrubutes
+ moved from Kernel::Output::HTML::Generic to
Kernel::Output::HTML::Layout - all sub modules localted under
Kernel/Output/HTML/Layout
*.pm will ne loaded automatically
at runtime
+ improved ticket zoom to shown attachments with
html title about attachment info (name, size, ...)
+ added use of current config values in admin sysconfig
fulltext search
+ fixed some spelling mistakes for the English original in
language templates and language files
+ added admin init (Kernel/Modules/AdminInit.pm) to init
config files .xml->.pm after a new setup (after inital root login)
+ splited Kernel::Modules::AgentTicketPhone into
two modules Kernel::Modules::AgentTicketPhone and
Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing
tickets) also templates are renamed!
+ cleanup for ticket event names (added compat mode):
TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate,
TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket),
TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate
(TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet),
TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet),
TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet),
TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd,
HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate,
ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend,
ArticleBounce, ArticleAgentNotification, (SendAgentNotification),
ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse
(SendAutoResponse), ArticleFlagSet
+ added own X-OTRS-FollowUp-
* header if Queue, State, Priority,
... should be changed with follow up emails (see: doc/X-OTRS-Headers.txt)
+ reworked \"config options\" and \"interface\" of _all_ agent
ticket interfaces to get is clear
+ replaced ticket config option \"Ticket::ForceUnlockAfterMove\"
with ticket event module \"Ticket::EventModulePost###99-ForceUnlockOnMove\"
+ replaced ticket config option \"Ticket::ForceNewStateAfterLock\"
with ticket event module \"Ticket::EventModulePost###99-ForceStateChangeOnLock\"
+ added \"responsible\" ticket feature!
(db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
+ added persian translation (incl. TextDirection support)
- Thanks to Amir Shams Parsa!
+ added default ticket event module to reset ticket owner
after move action (it\'s disable per default)
+ added default next state in ticket forward
+ added OTRS_Agent_
* tags like OTRS_Agent_UserFirstname and
OTRS_Agent_UserLastname for salutation and signature templates
+ added update and insert via admin sql box
+ \'removed old compat files\' Kernel/Config/Files/Ticket.pm
and Kernel/Config/Files/TicketPostMaster.pm
+ added 8 more ticket free text fields
(db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql)
+ added SendNoNotification option for MoveTicket(),
LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in
GenericAgent to do some admin stuff).
+ added online repository access for bin/opm.pl
+ added Delete and Spam config option to
Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule
+ added column type check in xml database defination
+ added unit test system
+ improved admin view of session management
+ moved FAQ from framework to own application module
(can be installed over opm online repository now)
+ moved otrs archive directory for download and in RPMs
from otrs to otrs-x.x.x
+ added multi pre application module support, just
define it like:
$Self->{PreApplicationModule}->{AgentInfo} = \'Kernel::Modules::AgentInfo\';
+ fixed bug 1132 - Wrong display of escalation time
+ added missing utf-8 encoding in agent and customer auth
+ added missing utf-8 encoding customer user backend
+ changed language description from Traditional Chinese to
Simplified Chinese (bug #1258)
+ fixed bug 1151 - Error when changing customer on ticket in
TicketStatusView
+ fixed bug #1240 - Tickets not shown in \"New messages\" if
Auto Response \"Reply\" is active
+ fixed bug #1206 - When no RELEASE file is available, no
product and version is displaied and strange messages apear in the
apache error log; using standard values in this case now
+ fixed bug #1154 - Problem in displaying pending tickets
in agent mailbox
+ fixed bug #1023 - Comma in From field creates multiple emails
in webform.pl
+ added SUSE 10.x RPM support
+ fixed bug #925 - Binary Attachments incorrectly utf-8
encoded in ticket replies
+ fixed links to new phone/email ticket after a new
customer is created via Kernel/Modules/AdminCustomerUser.pm
+ update of Portuguese language file - Thanks to
Manuel Menezes de Sequeira)
+ added Greek translation - Thanks to Stelios Maistros!
+ fixed bug #991 - changed $Data{} to $QData{} in Ticket.xml
and Ticket.pm config files to solve problem when answering requests
that contain HTML tags
+ updated Dutch language file - Thanks to Richard Hinkamp!
+ added Slovak translation
+ fixed/removed die in Kernel/System/AuthSession/FS.pm
- => GetSessionIDData() - not wanted to die if nn SessionID is given
+ added Danish translation - Thanks to Thorsten Rossner!
+ updated Norwegian translation - Thanks to Knut Haugen
+ fixed some spelling mistakes for the English original in
language templates and language files
+ updated Brazilian Portuguese translation -Thanks to
Fabricio Luiz Machado!
+ fixed missing translation after new ticket was created
+ added long month translation for calendar popup
+ changed Kernel/System/Spelling.pm to work with (a|i)spell
on Windows systems
+ added *> and *> support to
auto respons templates
+ fixed/removed wrong config option
\"Ticket::Frontend::QueueSortDefault\", added own config option for
StatusView of tickets
+ fixed bug #1047 forward fails if \" is in From
+ fixed ldap authentication if application charset is
e. g. iso-8859-1 and not utf-8
+ fixed some spelling mistakes in
Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml
+ Added X-Spam-Level to config files to have the possibility
to filter for this header with PostMasterFilter
+ fixed bug #1069 - Problem when the name of a GenericAgent
job was updated
+ fixed PostMaster filter admin interface if wrong syntax
regexp is used (don\'t save invalid regexp because not email can be
received)
+ added bin/CheckSum.pl and also ARCHIVE file to include
md5 sum archive of current distribution
+ improved PostMaster if no article can be created
+ fixed internal server error if in sysconfig search
* is used
+ fixed \"enter\" submit bug in sysconfig (e. g. reset first
item in the edit site)
+ fixed ArticleAttachmentIndex() - wrong index count in
fs lookup - attachment icons sometimes not shown
+ added added missing class=\"button\" in submit type=\"submit\"
of .dtl templates
+ fixed default note-type and default state-type in ticket
pending mask
+ fixed stats/graph error message \'Can\'t call method \"png\"
on an undefined value at ...\'
+ fixed missing delete on time_accounting in
Kernel/System/Ticket/Article.pm if article got deleted
+ improved die if xml is invalid in Kernel/System/XML.pm
+ added compat config option for compose answer to
replace original sender with current customers email address
+ updated French language file, thanks to Yann Richard
+ fixed bug #1025 - ORA-01400: cannot insert NULL into (\"OTRS\"
.\"CUSTOMER_USER\".\"COMMENTS\"
+ fixed bug #1018 - initial_insert.sql, oracle error ORA-01400:
cannot insert NULL into
+ fixed std attachment feature (no attachment after
additional fiel upload) in agent ticket compose
+ improved database Quote() for integer, also allow +|-
in integer
+ fixed order of create attributes (TicketCreate(), TicketFreeTime(),
TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation
+ fixed bug #1010 - ORA-00972 Identifier is too long for oracle
+ fixed bug #1011 - ORA-01408: such column list already indexed,
Oracle error
+ fixed wrong follow up notification (to all agents)
via customer panel if ticket is already closed
+ updated Dutch language file, thanks to Richard Hinkamp
+ fixed not working -r option in scripts/backup.pl
(-r == removed backups older then -r days)
+ remove leading and trailing spaces in ldap filter for
agent and customer authentication
Wed Jan 25 13:00:00 2006 mlsAATTsuse.de
- converted neededforbuild to BuildRequires
Thu Dec 1 13:00:00 2005 lmuelleAATTsuse.de
- Update to 2.0.4; [#135006]; CVE-2005-3893, CVE-2005-3894, CVE-2005-3895.
Wed Aug 31 14:00:00 2005 lmuelleAATTsuse.de
- Add german translation of the README.SUSE.
- Remove /opt/otrs/scripts/apache2-httpd.include.conf and install
/opt/otrs/scripts/apache2-httpd-new.include.conf to
/etc/apache2/conf.d/; bugs.otrs.org [#904].
- Change OTRS_USED_WEBSERVER_RCSCRIPT default value to rcapache2.
- Remove extra %post code for Apache 1 sysconfig settings.
Tue Aug 23 14:00:00 2005 lmuelleAATTsuse.de
- Update to 2.0.2.
Mon Aug 1 14:00:00 2005 cthielAATTsuse.de
- update to 2.0.1-01
Fri Jul 22 14:00:00 2005 lmuelleAATTsuse.de
- Update to 2.0.0-beta6.
Wed Dec 8 13:00:00 2004 lmuelleAATTsuse.de
- Replace all apache occurrences by apache2 and add information to the
README.SUSE to add \"perl\" to APACHE_MODULES; [#48857].
Mon Dec 6 13:00:00 2004 lmuelleAATTsuse.de
- Ensure to allow HTTP access to /otrs by default; [#48906].
- Use Apache 2 by default for OTRS_USED_WEBSERVER_RCSCRIPT; [#48904].
- Ensure %preun returns with 0 even %stop_on_removal otrs not; [#48858].
Wed Oct 27 14:00:00 2004 lmuelleAATTsuse.de
- Update to version 1.3.2.
Sat Sep 25 14:00:00 2004 lmuelleAATTsuse.de
- Update to version 1.3.1.
Fri Jul 23 14:00:00 2004 roAATTsuse.de
- do not send a mail on installation
Wed Jul 14 14:00:00 2004 lmuelleAATTsuse.de
- Update to version 1.2.4.
- Add try-restart to the init script, stop_on_removal to preun and
restart_on_udpate to postun.
Mon Jun 14 14:00:00 2004 roAATTsuse.de
- requires: replace mod_perl with apache2-mod_perl
Fri Apr 2 14:00:00 2004 lmuelleAATTsuse.de
- update to version 1.2.3
Tue Mar 16 13:00:00 2004 lmuelleAATTsuse.de
- fix to paragraph 6 of the README
Fri Mar 5 13:00:00 2004 lmuelleAATTsuse.de
- update to version 1.2.2
- remove userdel from PreReq
Thu Sep 18 14:00:00 2003 poemlAATTsuse.de
- set permissions of files that need write access by both \"otrs\"
user and \"apache\" user to group \"www\" [#29824]
- add a README, and send the mail to root only on first
installation [#27211]
Mon Sep 1 14:00:00 2003 mmjAATTsuse.de
- Add sysconfig metadata [#28913]
Sun Jun 22 14:00:00 2003 lmuelleAATTsuse.de
- finaly remove userdel in %postun
- add sanity checks while adding apache include file to the apache sysconfig
file
- replace requires apache by http_daemon
Fri Jun 20 14:00:00 2003 lmuelleAATTsuse.de
- update to version 1.1.1
- add missing directories
- use mktemp im %post; add /bin/mktemp to PreReq
- use getent passwd otrs in %post
- temporarily disable userdel in the %postun
Tue Mar 18 13:00:00 2003 lmuelleAATTsuse.de
- change group ownership for most files to root, #25543
- call hostname only if /etc/HOSTNAME exists and is greater than zero, #25495
Tue Feb 18 13:00:00 2003 lmuelleAATTsuse.de
- add separate binaries to PreReq
- add missing files and directories to %files section
- add informational message on stdout if installed without YaST
Tue Feb 18 13:00:00 2003 lmuelleAATTsuse.de
- add patch to fix permission settings
- remove defattr from files section
Mon Feb 17 13:00:00 2003 lmuelleAATTsuse.de
- check if ${RPM_BUILD_ROOT} is not / in %clean section
Tue Feb 11 13:00:00 2003 lmuelleAATTsuse.de
- update to version 1.0.1
Tue Sep 17 14:00:00 2002 roAATTsuse.de
- removed bogus self-provides
Tue Aug 20 14:00:00 2002 mmjAATTsuse.de
- Correct PreReq
Tue Aug 6 14:00:00 2002 kukukAATTsuse.de
- Fix Requires: perl-Syslog -> perl-Unix-Syslog
Mon Aug 5 14:00:00 2002 kukukAATTsuse.de
- Remove perl-Digest-MD5/perl-MIME-Base64 from Requires, they are
now part of main perl package.
Thu Jun 13 14:00:00 2002 roAATTsuse.de
- always use macros when calling insserv
Tue Mar 12 13:00:00 2002 kukukAATTsuse.de
- Create the new user as system account in the free range 100-499
Wed Feb 20 13:00:00 2002 uliAATTsuse.de
- initial package
