Changelog for otrs-3.1.21-7.1.noarch.rpm :

* Thu Apr 03 2014 chrisAATTcomputersalat.de- fix for bnc#871758 (CVE-2014-2553)- update to 3.1.21 2014-04-01 fix for OSA-2014-04 (CVE-2014-2553) fix for OSA-2014-05 (CVE-2014-2554)
* Fixed bug#10374 - OTRS does not protect against clickjacking.
* Fixed bug#10361 - Incorrect handling of special characters in DynamicFields.
* Fixed bug#10309 - mails with an empty return-path header must not trigger auto responses in OTRS.- rename, rebase and update httpd_conf patch
* Wed Feb 26 2014 chrisAATTcomputersalat.de- fix for bnc#866476 (CVE-2014-1695)- update to 3.1.20 (fix for OSA-2014-03, CVE-2014-1695)
* Improved HTML filter. - 3.1.19 2014-01-28
* Fixed bug#10158 - Missing quoting in State::StateGetStatesByType().
* Fixed bug#10099 - Missing challenge token checks on customer interface.
* Fixed bug#8489 - setting Tickets per page resets AgentTicketQueue.
* Fixed bug#9661 - Useless code in DynamicField backend.
* Fixed bug#9622 - Actions in Small ticket overview don\'t work when cookies are turned off.
* Fixed bug#9541 - Package manager cannot use https proxy.
* Fixed bug#9594 - No auto-reply sent with multiple From addresses in AgentTicketPhone on PostgreSQL and Oracle.
* Fixed bug#3434 - Validity of search time frame not checked by OTRS.
* Fixed bug#9596 - On merge and bounce screens is confusing when fill or not \'To\', \'Subject\' and \'Body\' fields.
* Fixed bug#9595 - Incomplete page reload handling in merge and bounce.
* Fixed bug#3007 - CheckMXRecord and CheckEmailAddresses have no effect on AgentTicketBounce.
* Fixed bug#9512 - Database error for invalid date in AgentTicketSearch.
* Fixed bug#8835 - No article found for TicketID when showing group tickets
* Fixed bug#9583 - Dynamic Fields of type Date have timestamp in notifications.
* Fixed bug#9579 - SOAP Serializer used in Kernel/GenericInterface/Transport/ HTTP/SOAP.pm does not correctly set namespace.
* Fixed bug#7359 - Setting pending states via generic agent does not set pending time.
* Fixed bug#8380 - Middle name not displayed in AdminCustomerUser.
* Fixed bug#9576 - GI TicketSearch Date and Date/Time dynamic fields are ignored.
* Changed Dynamic Field SearchFieldParameterBuild() API, LayoutObject is now optional.
* Fixed bug#9573 - Date and DateTime dynamic fields not considered in GenericAgent Jobs.- rebase perm patch
* Fri Jul 26 2013 chrisAATTcomputersalat.de- fix for bnc#828850 (CVE-2013-4717, CVE-2013-4718)- update to 3.1.18 (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718)
* Fixed bug#9561 - ACL restriction with CustomerID for DynamicFields at new Ticket screen not working.
* Fixed bug#9425 - Wrong created date for queue view.
* Fixed bug#9125 - AgentTicketSearch dialog does not expand when choosing more search criteria.
* Fixed bug#8273 - Copying text in preview mode not possible.
* Fixed bug#9557 - Cannot see quoted text in customer ticket zoom.
* Fixed bug#9011 - GenericInterface: New value after value mapping can\'t be 0.
* Improved parameter quoting in various places.
* Fixed bug#9104 - Group permission for customer subset overwrites permissions for other customers.
* Fixed bug#8719 - PasswordMin2Lower2UpperCharacters problem. - 3.1.17 (fix for OSA-2013-04, CVE-2013-4088)
* Improved permission checks in AgentTicketWatcher.
* Fixed bug#9503 - no connection header in soap responses.
* Added parameter \"-t dbonly\" to backup.pl to only backup the database
* Fixed bug#9491 - GenericAgent job update with dynamic fields sends Uninitialized value error.
* Fixed bug#9462 - Package Management page timeout due to HTTPS disabled on Proxy connections. - 3.1.16 (fix for OSA-2013-03, CVE-2013-3551)
* Updated Package Manager, that will ensure that packages to be installed meet the quality standards of OTRS Group. This is to guarantee that your package wasn’t modified, which may possibly harm your system or have an influence on the stability and performance of it. All independent package contributors will have to conduct a check of their Add-Ons by OTRS Group in order to take full advantage of the OTRS package verification.
* Fixed bug#9387 - Error in a condition with dynamic fields in NotificationEvent.
* Fixed bug#9286 - Ticket::ChangeOwnerToEveryone isn\'t functional, After a AJAX Load the setting is ignored.
* Fixed bug#7518 - Escalation Notify by not working properly (follow-up fix).
* Fixed bug#7478 - Got an external answer to an internal mail.
* Improved permission checks in AgentTicketPhone.
* Fixed bug#[9360](http://bugs.otrs.org/show_bug.cgi?id=9360) - DynamicField Names shown in CSV output.
* Fixed bug#9384 - Problem with Method ServiceParentsGet of ServiceObject.
* Fixed bug#9072 - Reply to email-internal includes customer users email in Cc. field. - 3.1.15
* Added Malay translation.
* Fixed bug#8960 - AgentTicketSearch.pm SearchProfile problem.
* Fixed bug#9182 - Customer Search Function -> If you go into a ticket and go back you got not the search results.
* Fixed bug#9198 - Linked search with fulltext AND additional attributes.
* Fixed bug#9295 - Article dynamic field is not searchable.
* Fixed bug#9312 - LinkObject permission check problem. - 3.1.14 (fix for OSA-2013-01, CVE-2013-2625)
* Fixed bug#9257 - No notifications to agents with out-of-office set but period not reached.
* Improved permission checks in LinkObject.
* Fixed bug#9191 - When ticket types are restricted, first available type is selected in AgentTicketActionCommon-based screens.
* Updated Turkish translation, thanks to Sefer Şimşek / Network Group!
* Fixed bug#9214 - IE10: impossible to open links from rich text articles.
* Fixed bug#9218 - Cannot use special characters in TicketHook.
* Fixed bug#9056 - Unused SysConfig option Ticket::Frontend::CustomerInfoQueueMaxSize.
* Follow-up fix for bug#8533 apache will not start on Fedora.
* Fixed bug#9172 - Generic Interface does not work on IIS 7.0.
* Updated Czech language translation, thanks to Katerina Bubenickova!
* Fixed bug#8865 - Additional empty data column in statistics CSV-Output.- update OTRS::ITSM to 3.1.10 (fix for OSA-2013-05, CVE-2013-4717, CVE-2013-4718) - update OTRS::ITSM to 3.1.9 (fix for OSA-2013-03, CVE-2013-3551) - update OTRS::ITSM to 3.1.8 (fix for OSA-2013-01, CVE-2013-2625) (fix for OSA-2013-02, CVE-2013-2637)
* Tue Feb 19 2013 chrisAATTcomputersalat.de- update to 3.1.13 - http://www.otrs.com/en/open-source/community-news/releases-notes/ release-notes-otrs-help-desk-3113/ - http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.206&view=markup
* Fixed bug#9162 - Setting the start day of the week for the datepicker to Sunday does not work.
* Fixed bug#9141 - Confused Columns in CustomerTicketSearch (ResultShort).
* Fixed bug#9146 - Signed SMIME mails with altered content shows a not clear message.
* Fixed bug#9145 - SMIME sign verification errors are not displayed in TicketZoom.
* Fixed bug#9140 - Postmaster Filter for empty subjects does not work.
* Fixed bug#9121 - Filenames with Unicode NFD are incorrectly reported as NFC by Main::DirectoryRead().
* Fixed bug#9108 - Check for opened/closed tickets not working with Ticket::SubjectFormat = Right.
* Fixed bug#8839 - DateChecksum followup doesn\'t get correctly SystemID.
* Updated Russian translation, thanks to Vadim Goncharov!
* Fixed bug#9101 - Not possible to create dropdown with autocomplete attribute.
* Fixed bug#9096 - All services list is shown instead of only default services.
* Fixed bug#8470 - otrs.GenericAgent.pl reports: Can\'t open \'/opt/otrs/otrs_vemco/var/tmp/CacheFileStorable/DynamicField/f3b7e10730fb6c9cab5ae0e7f7e034f3\'.
* Added new translation for Spanish (Colombia), thanks to John Edisson Ortiz Roman!
* Fixed bug#9054 - Link Object deletes all links under certain conditions.
* Fixed bug#8944 - do not backup the cache.
* Fixed bug#9057 - Generating a PDF with bin/otrs.GenerateStats.pl produces lots of warnings.
* Fixed bug#8929 - Fix problems with empty ticket search results while Ticket::Frontend::AgentTicketSearch###ExtendedSearchCondition is inactive.
* Fixed bug#9042 - Add X-Spam-Score to Ticket.xml.
* Fixed bug#9047 - HistoryTicketGet caches info on disk directly.
* Fixed bug#8923 - Alert message shown, if parent window is reloaded while bulk action popup is open.
* Fixed bug#9030 - Wrong handling of Invalid YAML in Scheduler Tasks.
* Updated CKEditor to version 3.6.6.
* Updated Polish translation, thanks to Pawel AATT ib.pl!
* Follow-up fix for bug#8805 - Cron missing as RPM dependency on RHEL. Changed dependency on \'anacron\' to \'vixie-cron\' on RHEL5.
* Fixed bug#9020 - Generic Ticket Connector does not support attachments with ContentType without charset.
* Fixed bug#8545 - Attachment download not possible if pop up of another action is open.
* Fixed bug#9009 - Empty Multiselect Dynamic Fields provokes an error.
* Fixed bug#8589 - Bulk-Action not possible for single ticket.
* Fixed bug#7198 - Broken repository selection width in Package Manager.
* Fixed bug#8457 - Error if accessing AgentTicketSearch from AgentTicketPhone in IE8.
* Fixed bug#8695 - Table head of Customer Ticket History does not resize on window resize.
* Fixed bug#8533 - Apache will not start if you use mod_perl on Fedora 16 or 17.
* Fixed bug#8974 - Event Based Notification does not populate REALNAME with Customer User data.
* Wed Dec 12 2012 chrisAATTcomputersalat.de- update to 3.1.12
* Fixed bug#8933 - ArticleStorageInit permission check problem.
* Fixed bug#8763 - Please add charset conversion for customer companies.
* Fixed bug#1970 - Email attachments of type .msg (Outlook-Message) are converted.
* Fixed bug#8955 - Init script might fail on SUSE.
* Fixed bug#8936 - Ticket close date is empty when ticket is created in closed state.
* Fixed bug#8937 - \"$\" should be escaped in interpolated strings when javascript is meant.
* Fixed bug#8919 - Customer interface search results: ticket can only be accessed via ticket number and subject.
* Fixed bug#8850 - CustomerTicketOverview - MouseOver Age isn\'t always correct.
* Fixed bug#8868 - Event Based Notification problem saving \'text\' Dynamic Fields.
* Fixed bug#8914 - Syntax error in hash loop in TicketGet operation.
* Fixed bug#8749 - CustomerFrontend: missing dynamicfield in search results.
* Fixed bug#8873 - Bad example of customization of \"static\" dynamic fields in AgentTicketOverviewSmall.
* Fixed bug#8791 - IMAPTLS fails with some Microsoft Exchange servers.
* Fixed bug#8841 - Search for Dynamic Fields shows all tickets (on \"enter\" key pressed).
* Fixed bug#8861 - Ticket History overlaid calender choice function.
* Fixed bug#8862 - GI debugger GUI does not show SOAP XML tags correctly.
* Fixed bug#8566 - Cannot download attachment if filename has character #.
* Fixed bug#8833 - Article table in TicketZoom does not scroll correctly.
* Fixed bug#8673 - Richtext-Editor popups broken on Customer-Interface.
* Fixed bug#8859 - Package upgrade does not work if an installed testpackage should be upgraded with a newer regular package.
* Fixed bug#8678 - \'WidgetAction Toggle\' is always shown as \'Expanded\' when nesting elements
* Fixed bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:)
* Fixed bug#8847 - Inline PGP message description routine does not add any info, thanks to IB Development Team.
* Fixed bug#8848 - AgentTicketEmail does not preserve PGP Signatures set if attachment is added.
* Fixed bug#8149 - Wrong handling of subject when SubjectFormat=right.
* Updated Polish translation, thanks to Pawel!
* Fixed bug#8820 - Service rcotrs restart fails because a race condition happens.
* Fixed bug#8819 - Syntax error (stop crontab command) in SuSE rc script.
* Removed auto cleanup of expired sessions in CreateSessionID() to improve the scalability of the hole system.
* Fixed bug#8667 - TicketSplit does not use QueueID of old Ticket for ACL Checking.
* Fixed bug#8780 - 508 Compliance: Text descriptions of \"Responsible Tickets\" and \"Locked Tickets\" links are insufficient for screen reader users.
* Fixed bug#8812 - Encrypted email doesn\'t see properly in Outlook.
* Fixed bug#8214 - OTRS Init script on Red Hat fails to check scheduler.
* Fixed bug#8850 - Cron missing as RPM dependency on Red Hat Enterprise Linux.
* Fixed bug#7274 - Ticket QueueView sorts by priority on first page but subsequent pages sort incorrectly by Age.
* Fixed bug#8792 - TriggerEscalationStopEvents logs as loglevel \'error\'.
* Fixed bug#8743 - AgentTicketCompose.pm creates To, CC, BCC filelds without spaces after comma.
* Fixed bug#8606 - Escalation notifications should not be sent to agents who are set out-of-office.
* Fixed bug#8740 - backup.pl: insufficient handling of system() return values.
* Fixed bug#8622 - Storing a new GI Invoker or Operation with an existing name doesn\'t complain anything.
* Fixed bug#8770 - AJAX Removes Default Options (follow-up fix).
* Improved caching for Services and Service Lists.- Update ITSM to 3.1.7 - News
* In AgentTicketZoom the service and the sla are now shown as links to the service zoom / sla zoom screens.
* Updated Polish translation, thanks to Pawel!
* Added feature in bin/otrs.ITSMConfigItemDelete.pl script to delete config items by class together with the deployment state.
* Added CustomerCompany field type that allows to link CI\'s with Customer Companies registered in OTRS.
* Enhanced Import/Export screen to show a summary after importing.
* Added new optional sysconfig option to check if config item names are unique.
* Added attachment support for ITSM config items. This will replace the OTRS FeatureAddOn OTRSCIAttachment. Please uninstall this FeatureAddon BEFORE you upgrade to OTRS::ITSM 3.1.7 (no attachment data will be lost)! - Bug Fixes
* Bug# 5928 - Print PDF: Newline not interpreted.
* Bug# 8723 - Setting the planned start and planned end time to the same value causes an error.
* Bug# 8785 - Poor performance of ServiceGet with many child services.
* Bug# 8626 - AgentTicketAddtlITSMField, Ticket states set to first state after reload.
* Bug# 8852 - No Impact and Criticality in CustomerTicketZoom.
* Bug# 7786 - Search by \"type\" not displaying correct results from page 2 on.
* Bug# 8804 - Reorder of workorders based on actual startime.
* Bug# 8686 - CI-Search can not handle > 1000 CIs per class
* Bug# 8863 - Problem with ChangeManagement DropDowns in Conditions Mask.
* Bug# 8834 - Broken changes created from template when no time offset.
* Bug# 8830 - CI version header should be clickable in all columns.
* Bug# 8613 - Wrong date if a workorder has been created from a template.
* Bug# 8881 - Searching for a config item number = 0 or a config item name = 0 (without wildcards) finds results where it should not.
* Bug# 8882 - Error message from ToolBarMyCAB.
* Bug# 8614 - Update agent notification doesn\'t contain agent name.
* Bug# 8615 - Notification not sent for ChangeStateUpdate to pending PIR.
* Bug# 7508 - Autocomplete uses milliseconds rather than seconds.- rebase perm patch- fix changes file
* Thu Nov 22 2012 chrisAATTcomputersalat.de- fix for bnc#790729 (typo in ZZZAuto.pm)
* Thu Oct 25 2012 alexandreAATTexatati.com.br- fix for bnc#791014 (CVE-2012-4751)- Update to 3.1.11: ( fix for OSA-2012-03, http://otrs.org/advisory/) - Fixed bug#8770 - AJAX Removes Default Options. - Fixed bug#7135 - Queueview, Ticketwindow closing on Refresh. - Fixed bug#7294 - Ticket search window closes on background refresh of ticket queue. - Fixed bug#8765 - Package Manager OS detection does not work. - Improved HTML security filter to better find javascript source URLs. - Fixed bug#8575 - SSL protocol negotiation fails using SMTPTLS with recent IO::Socket::SSL versions by upgrading TLS module to 0.20. - Fixed bug#4475 - Extra double quote added to HTML links when using http-link field. - Improved caching of search results when the result set is empty.- Rebase otrs-perm.patch.
* Mon Sep 10 2012 chrisAATTcomputersalat.de- fix for bnc#778655 (CVE-2012-4600)- update to 3.1.10 (fix for OSA-2012-02, http://otrs.org/advisory/)
* Improved HTML security filter to detect tag nesting.
* Bug#8611 - Ticket count is wrong in QueueView.
* Bug#8698 - Layout.pm only looks at first entry from HTTP_ACCEPT_LANGUAGE to determine language.
* Bug#8731 - LDAP group check returns wrong error.- fix License: AGPL-3.0 -> AGPL-3.0+
* Wed Aug 22 2012 chrisAATTcomputersalat.de- fix for bnc#776966 (CVE-2012-2582)- update to 3.1.9 (fix for OSA-2012-01, http://otrs.org/advisory/)
* HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
* HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
* Bug#8360 Cannot search for tickets by dynamic fields via SOAP.
* Bug#8697 Time related restrictions in TicketSearch operator (GenericInterface) not working.
* Bug#8685 - Cannot use address book / customer / spell check in phone / email if cookies are disabled. (partly fixed)
* Bug#8682 - linking search conditions with && in Customersearch is not working since Update from 3.1.1 to 3.1.7.
* Bug#8683 - Cannot create dynamic field if cookies are disabled.
* Bug#8672 - Search Profile can\'t have an ampersand in the name via Toolbar module.
* Bug#8619 - The UPGRADING file has incorrect patchlevel upgrade description.
* Bug#6882 - Dummy field set first child to the very right in edit screen.
* Bug#8680 - Bulk action fails if cookies are disabled.- Update ITSM to 3.1.6
* HTML mails will now be displayed in an HTML5 sandbox iframe. This means that modern browsers will not execute plugins or JavaScript on the content any more. Currently, this is supported by Chrome and Safari, but IE10 and FF16 are also
* HTML mails will now be displayed in the restricted zone in IE. This means that more restrictive security settings will apply, such as blocking of JavaScript content by default.
* Bug# 6329 - Type => \'Dummy\' not shown in AgentITSMConfigItemZoom.- rebase perm patch
* Tue Aug 07 2012 chrisAATTcomputersalat.de- update to 3.1.8
* Updated Greek translation file, thanks to Maistros Stelios!
* Improved robustness of HTML security filter: Detect masked UTF-7 < and > signs.
* Added config option for ticket permission in the escalation view.
* Fixed bug#8675 - Kernel::GenericInterface::Mapping doesn\'t provide a ConfigObject.
* Fixed bug#8660 - Duplicate DF X-Headers in PostMaster module.
* Fixed bug#8647 - otrs.GenerateStats.pl \"-S\" option does not function.
* Fixed bug#8616 - Spell Checker does not work using IE9.
* Fixed bug#8568 - IMAPTLS - More than one email at one cron run will not work.
* Added bug#8627 - bin/otrs.AddQueue2StdResponse.pl Script to add standard responses to queues. Thanks to Oliver Skippe AATT CIPHRON GmbH.
* Fixed bug#8607 - otrs service fails in 3.1.7 on SUSE linux.
* Increased cache TTL of some core modules to improve performance.
* Fixed bug#8620 - Using a default queue in the customer interface causes database error on PostgresSQL if ACLs are used.
* Fixed bug#8618 - Inform and Involved Agents select boxes can not be resizable.
* Fixed bug#8558 - GenericInterface: response isn\'t valid UTF-8 content.
* Added bug#7039 - bin/otrs.AddService.pl script to add services from the command line.
* Made display of pending time consistent with escalation time display.
* Fixed bug#8230 - Invalid Challenge Token when creating ticket out of hyperlinks. - The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.95&view=markup- Update ITSM to 3.1.5:
* Bug# 8581 - No CI Table visible in AgentITSMConfigItem when too many CI Classes are available.
* Bug# 8550 - Date and DateTime attributes only have hard-coded values for 10 years past and future.
* Bug# 8602 - Criticality and Impact fields are empty in ticket overview and ticket print
* Bug# 8176 - Due Date translation issue in xx_ITSMTicket.pm
* Bug# 8617 - ITSMConfigItemDelete fails with very large number of versions.
* Bug# 8628 - Manually disabled ticket types from ITSMIncidentProblemManagement package get enabled again on package reinstall.
* Tue Jun 26 2012 chrisAATTcomputersalat.de- update to 3.1.7 Bug#8593 - Wrong description for \'Agent Notifications\' on Admin interface. Bug#8587 - Typo in French translation. Bug#7879 - Broken Content-Type in forwarded attachments. Bug#8583 - Unneeded complexity and performance degradation creating Service Lists (Replacement for bug fix 7947). Bug#8580 - SQL warnings for CustomerCompanyGet on some database backends. Bug#8251 - Defect handling of invalid Queues in AJAX refresh. Bug#8574 - Perl special variable $/ is changed and never restored. Bug#8337 - Parentheses in user last_name / first_name are not sanitized (follow-up fix). Bug#8575 - Assignment of users does not work for responsible or owner permission in AgentTicketPhone. Bug#7872 - \"Created\" date in Large view is actually Last Updated date. Bug#8457 - Paste on a newly created ckeditor instance does not work on webkit based browsers. Bug#8565 - Exportfile action from otrs.PackageManaget.pl is broken. Bug#8458 - $OTRS_SCHEDULER -a start missing from /etc/init.d/otrs after update. Bug#8139 - SUSE RPM has no dependency on Date::Format perl module. Bug#8544 - Hovering ticket title is still shortened. Bug#8553 - Agent notifications can\'t be loaded from the database in some scenarios. Bug#8383 - Email address in \'To\' field is lost after second reload if address is not in customer database. Bug#8549 - \"Need User\" warning in error log when creating a ticket for a customer not in DB. Bug#8546 - LinkObject Type is not translated in ticket zoom. Bug#7533 - SQL error if body contains only a picture. Bug#2626 - Default Service does not work for \"unknown\" customers. You can use the new setting \"Ticket::Service::Default::UnknownCustomer\" to specify if unknown customers should also receive the default services. Bug#8481 - Dynamic Fields lost after ticket move to another queue (using quick move Dropdown). - The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.76&view=markup.- added missing optional deps (bin/otrs.CheckModules.pl)
* Recommends: perl(Crypt::SSLeay) perl(JSON::XS) perl(Mail::IMAPClient) perl(Net::SSL)
* Suggests: perl(Net::LDAP) perl(Text::CSV_XS)
* Tue Jun 19 2012 chrisAATTcomputersalat.de- fix permission (750,wwwrun,www) for module
* SystemMonitoring (bin/otrs.NagiosCheck.pl)
* Survey (bin/otrs.SurveyTriggerSendRequests.pl)
* Mon Jun 11 2012 chrisAATTcomputersalat.de- cleanup source, spec
* - remove \'permissions\' stuff- fix changes file
* Tue Jun 05 2012 chrisAATTcomputersalat.de- update to 3.1.6
* Bug#8495 - Generic Agent TicketAction single value attributes should not let multiple selection.
* Bug#8378 - Validation fails if the ID of the element contains a dot (.) or a colon (:).
* Bug#7532 - \'Field is required\' message should be removed in RTE if content is added.
* Bug#8514 - Long words in description break rendering of SysConfig items.
* Bug#8537 - DynamicField caching issue.
* Bug#8482 - Responsible of a ticket without responsible permission.
* Bug#8485 - CustomerUser validation fails in GI Ticket Operations if there is no ValidID in the mapping.
* Bug#8529 - Fixed print to STDERR in ReferenceData.pm.
* Bug#8427 - Dynamic Field Type Multiselect not shown in Notification (event).
* Bug#8189 - AgentTicketCompose: Pressing \"Enter\" will delete Attachment.
* Bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
* Bug#8228 - Ticket::Frontend::AgentTicketNote###StateDefault doesn\'t work.
* Bug#8519 - Kernel::System::TicketSearch->TicketSearch() doesn\'t properly handle array references in SortBy parameter
* Bug#7519 - AJAX-reload of SMIME-fields did not work properly.
* Bug#8518 - Crypt on multiple recipients error replaces Crypt selection.
* Bug#8164 - Internal articles are visible within customer ticket overview.
* Bug#8506 - Customer email link won\'t open in popup as expected.
* Bug#7844 - Escalation Event does not respect service calendar of ticket/queue.
* Bug#8498 - OpenSSL 1.0.0 does not get the stored SMIME certificates when -CApath is used in the command.
* Bug#8337 - Parentheses in user last_name / first_name are not sanitized.
* Bug#8467 - Reply to an e-mail address with \' not possible.
* Bug#8352 - Wrong substitution regex in HTMLUtils.pm->ToAscii.
* Bug#8401 - DynamicField Update doesn\'t update the X-OTRS-DynamicField-XXX Fields in Postmaster Filters.
* Bug#5746 - Using PerlEx you have to restart IIS each time a setting is changed in SysConfig.
* Bug#8452 - Dynamic Field Date/Time not working when server runs on UTC. - The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2260.2.47&view=markup.- Update ITSM to 3.1.4:
* Bug#8479 - Change and workorder notification records are not deleted during module uninstallation.
* Bug#8484 - Can\'t create cache for Change Management Toolbar Modules on win32 platform.
* Bug#8453 - Saved time in ITSMChangeManagement screens adds UTC offset.
* Bug#8487 - Usage of event.stopPropagation() causes javascript error in IE8.
* Bug#8488 - Change search should require at least one search parameter.
* Bug#8507nbsp;- Font size is ignored for text if input is made in certain order.
* Bug#8515 - Search icon shows the ticket search instead of the change search when the current screen is the workorder zoom.
* Bug#8521 - Back-Link in Workorder-Zoom returns to the previous page, but does not reload the page (the page comes from the browser cache).
* Bug#8538 - AgentTicketZoom does not show \"Review Required\" Field.
* Wed May 16 2012 chrisAATTcomputersalat.de- fix itsm sources
* dos2unix INSTALL-3.1.ITSM
* readd packages30
* readd packages31/
*3.1.{1,2}.opm- fix itsm deps- remove/disable permissions file stuff- exclude bin/otrs.SetPermissions.pl- fix perl deps
* use module names, not pkg names
* Wed May 16 2012 alexandreAATTexatati.com.br- Update to 3.1.5: - Updated Hungarian translation, thanks to Csaba Nemeth! - Added possibility to specify a cache type for selective cache cleaning in bin/otrs.DeleteCache. - Added possibility to define ACL rules by user role. - Bug#8466 - On Win32 GenericInterface does not return results properly. - Bug#8465 - Can\'t create cache for web service debug log on Win32 platforms. - Bug#7919 - Translation of ticket states in CSV Export of CustomerTicketSearch. - Bug#8461 - CustomerTicketSearch doesn\'t use ticket ACL rules. - Bug#7877 - SMIME emails don\'t get parsed properly (follow-up fix). - Bug#8446 - Dynamic Field type TextArea missing > 3800 characters validation. - Bug#8447 - Checkbox Dynamic Field is incorrectly calculated in statistics. - Bug#8328 - Statistics ignores any restrictions on dynamic fields. - Bug#8439 - AgentTicketForward: ticket not unlocked after selecting a close state. - Bug#7168 - Ticket Overview Control Row can only be one line high. - Bug#8437 - Dynamic Field order duplicated when change the order of a field. - Bug#8409 - Deselecting \'select all\' in queue view does not work. - Bug#8424 - Ticket articles of large tickets cannot be opened. - Bug#8415 - Setting Ticket::Responsible ignored by AgentTicketActionCommon. - Bug#8288 - Autocomplete search results show up in Times font when using Internet Explorer. - Bug#8414 - ACL for AgentTicketCustomer in AgentTicketZoom doesn\'t affect CustomerID link in ticket information. - Updated CKEditor to version 3.6.3, fixing several bugs. - Bug#8369 - Incorrect handling of Ticket ACL in AJAX Updates.- Update ITSM to 3.1.3: - Added Portuguese translations for Portugal, thanks to Rui Francisco! - Small performance improvement when creating a change from a template. - Bug# 8261 - Bad performance when moving timeslot in AgentITSMChangeTimeSlot. - Bug# 8265 - Error in ITSM Incident Problem Management statistics. - Bug# 8302 - CI class names are not translated in AgentITSMConfigItemAdd.dtl - Bug# 8303 - Wrong charset for cs_ITSMTicket.pm - Bug# 8293 - Cannot delete change search profile. - Bug# 8362 - Change-Delete menu link is visible for other group members than itsm-change-manager. - Bug# 8366 - Number of SQL statements could be decreased when deleting a change. - Bug# 8386 - Change Mangement Toolbar Modules could use caching to reduce the number of SQL statements. - Bug# 8396 - Dynamic Field creation problem on migrated framework. - Bug# 8305 - Possible SQL injection problem in change search.
* Tue Apr 24 2012 chrisAATTcomputersalat.de- update to 3.1.4
* Bug#8284 - The text \"Cc: (xxAATTmail.com) added database email!\" is confusing.
* Bug#8392 - DynamicFieldAdd returns wrong value.
* Bug#8387 - UseSyncBackend configuration does not conform to OTRS style.
* Bug#8367 - Customer entry not marked as mandatory.
* Bug#8348 - Wrong pop-up close behavior when no URL is given and SessionUseCookie is set to No.
* Bug#8346 - Incoming phone calls trigger NewTicket notification, even for existing tickets.
* Bug#8353 - Small typo in print CSS.
* Bug#8370 - AgentTicketForward does not set pending date for pending states.
* Bug#8368 - Personal queues update is not reflected in UI.
* Bug#8363 - SOAP Transport can\'t send a value \'0\'.
* Bug#8356 - ACLs for DynamicFields does not work on AgentTicketSearch.
* Bug#8336 - otrs.ExportStatsToOPM.pl broken.
* Bug#8349 - Caching breaks Admin frontend.
* Bug#7877 - SMIME emails don\'t get parsed properly.
* Disabled error message in RemoveSessionID().
* Repaired broken cache handling in DynamicFieldList(). - The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2254&view=markup.
* for more info please see release-notes http://www.otrs.com/open-source/community-news/releases-notes/\\ release-notes-otrs-help-desk-314/- rework permissions
* otrs_root/otrs/var/log (660,otrs,www,2775)
* otrs_root/otrs/bin (750,root,www,755)- rework README files
* add some usefull mysql info- fix init
* on \'start\', start scheduler if not already running- add missing bin_files
* otrs.DeleteSessionIDs.pl, otrs.UnlockTickets.pl- fix sysconfig file
* do not use (hostname -f)
* Wed Apr 04 2012 chrisAATTcomputersalat.de- update to 3.1.3
* Bug#8343 - Configuration of additional modules can be lost during upgrade.
* Renamed form id in AgentLinkObject.dtl to make sure it doesn\'t interfere with wrong CSS.
* Bug#8333 - Type option \'-\' should not be available in ActionTicketCommon screens.
* Bug#8331 - Unable to delete ticket with > 1000 articles on Oracle database.
* Bug#8335 - Cache keys are not always properly constructed.
* Dynamic fields and associated values can now be deleted in the admin area.
* Do not show the empty item in dynamic field search fields.
* Fixed an issue where DBUpdate-to-3.1.pl would die because of certain free text or free time configuration settings.
* Bug#8334 migration fails if FreeTime fields are not in use.
* Bug#8320 - IMAP FLAGS (\\Seen \\Recent) are appended to article body by upgrading bundled Net::IMAP::Simple to version 1.2030.
* Bug#8286 - Adressbook forgets selected entries.
* Bug#8297 - Selectbox for new owner causes ajax update on every change made via keyboard.
* Bug#7545 - AgentTicketBounce lacks permission checks. - The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2226&view=markup
* for more info please see release-notes http://www.otrs.com/de/open-source/community-news/release-notes/\\ release-notes-otrs-help-desk-313/- rebase perm patch- add permissions file
* Mon Mar 12 2012 chrisAATTcomputersalat.de- update to 3.1.2
* Bug#8282 - Dropdown and Multiselect Dynamic Fields without Possible values causes errors with LayoutObject BuildSelection function.
* Bug#8277 - DynamicField values not deleted when ticket is deleted.
* Bug#8274 - Dynamic Fields ACLs does not work correctly at Ticket Split.
* Improved#7526 - Fixed handling of special characters (, ), &, - within statistics.
* Bug#8255 - TicketSearch in DynamicFields doesn\'t support ExtendedSearchCondition.
* Bug#8258 - DynamicField date value is reset to NULL.
* Bug#8214 - OTRS Init script on Red Hat / SUSE fails to check scheduler.
* Bug#8227 - LDAP user syncronisation doesn\'t work.
* Bug#8235 - Searching on DynamicFields, results are lost on next page.
* Bug#8252 - Small typo in German translation of AgentTicketZoom.
* Bug#8226 - Problem with Customized DynamicFields in TicketOverviewSmall.
* Bug#8233 - DB error migrating stats on Oracle.
* Bug#8224 - Admin Responses screen does not allow to filter responses.
* Bug#7652 - OpenSearch providers are served with wrong mime type. Follow-up fix.
* Bug#8140 - Shortcut for creating new e-mail ticket doesn\'t work. The hotkey for \"new email ticket\" was changed from e to m to avoid a collision.
* Bug#8144 - Typo and improved logging in GenericAgent.pm.
* Bug#8183 - Canceling AgentTicketCompose on an unlocked ticket generates ChallengeToken error.
* Bug#8219 - TicketCreate and TicketUpdate ticket operations in the GenericInterface require a valid CustomerUser.
* Bug#8201 - Popup in browser always open on leftmost display when using dual monitor setup.
* Bug#8202 - Kernel::System::JSON->Decode() dies when providing malformed JSON.
* Bug#8211 - Typos in Labels: DYNAMICFILED can cause internal server errors.
* Bug#7109 - Statistics error when PDF support is not active. - The detailed ChangeLog can be found at: http://source.otrs.org/viewvc.cgi/otrs/CHANGES?revision=1.2195&view=markup.
* for more info please see release-notes http://www.otrs.com/de/open-source/community-news/release-notes/\\ release-notes-otrs-help-desk-312/- fix post
* add if suse_version around a2enmod
* Tue Feb 28 2012 chrisAATTcomputersalat.de- update OTRS::ITSM to 3.1.2
* for more info please see http://www.otrs.com/en/open-source/community-news/releases-notes/\\ release-notes-otrs-itsm-312/- fix usermod (-d)- fix post (FIRST_ARG)
* Thu Feb 23 2012 chrisAATTcomputersalat.de- rework docs
* updated otrs.README files
* updated itsm.README files
* add UPGRADING.SuSE to doc
* fix docs destinations - otrs/-itsm now has COPYING and needed README
* remove obsolete docs from doc- rpmlintrc
* addFilter(\'files-duplicate /srv/otrs/Kernel/Config.pm.dist\')
* addFilter(\'files-duplicate /srv/otrs/Kernel/Config/GenericAgent.pm.dist\')- fix itsm deps
* Mon Feb 20 2012 chrisAATTcomputersalat.de- add init scripts
* otrs, otrs-scheduler
* remove init patch- rework sysconfig file
* Tue Feb 14 2012 chrisAATTcomputersalat.de- update to 3.1.1
* Fixed bug#8199 - Linked tickets open only in tabs.
* Fixed bug#8148 - Wrong presentation of queue structure in CustomerTicketMessage.
* Fixed bug#8137 - Issues with Owner list refresh when selecting a new Owner.
* Fixed bug#8180 - bin/otrs.LoaderCache.pl exit code is wrong.
* for more info please see CHANGES file http://www.otrs.com/de/open-source/community-news/release-notes/\\ release-notes-otrs-help-desk-311/- update OTRS::ITSM to 3.1.1
* for more info please see http://www.otrs.com/de/open-source/community-news/release-notes/\\ release-notes-otrs-itsm-311/- rebase patches
* perm, httpd_conf patch- rework init patch- update ZZZAuto.pm to reflect new versions (ITSM)- update sysconfig file- remove INSTALL from doc
* Fri Dec 02 2011 alexandreAATTexatati.com.br- Fix wrong tests in init script;- Fix permissions in bin to properly functioning of cron tasks;- Fix sysconfig variable for OTRS_CLEANUP;- Refresh all patches with -p0.
* Fri Nov 18 2011 chrisAATTcomputersalat.de- update to 3.0.11 o several OTRS bug fixes (http://bugs.otrs.org/) for more info please see CHANGES file http://otrs.org/releases/3.0.11/
* Fri Sep 02 2011 chrisAATTcomputersalat.de- update to 3.0.10 o several OTRS bug fixes (http://bugs.otrs.org/) for more info please see CHANGES file http://otrs.org/releases/3.0.10/- update OTRS::ITSM to 3.0.5 o for more info please see http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html- rpmlint:
* incorrect-fsf-address, http://www.fsf.org/about/contact/
* Sat Jul 16 2011 chrisAATTcomputersalat.de- fix fdupes o not on Kernel dir, cause of config files
* Sat Jul 09 2011 chrisAATTcomputersalat.de- update to 3.0.9 o several OTRS bug fixes (http://bugs.otrs.org/) for more info please see CHANGES file http://otrs.org/releases/3.0.9/- update OTRS::ITSM to 3.0.4 o for more info please see http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html- rebase httpd_conf patch- fix rpmlint (Files listed twice)- update description (License: AGPL)
* Sun Jun 19 2011 chrisAATTcomputersalat.de- update to 3.0.8 o several OTRS bug fixes (http://bugs.otrs.org/) for more info please see CHANGES file http://otrs.org/releases/3.0.8/
* Sun May 22 2011 chrisAATTcomputersalat.de- update to 3.0.7 o several OTRS bug fixes (http://bugs.otrs.org/) for more info please see CHANGES file- update OTRS::ITSM to 3.0.3 o for more info please see http://lists.otrs.org/pipermail/itsm-announce/2011/subject.html- reworked init patch o removed 2.4.7-init o added 3.0.7-init- move /opt to /srv o add 3.0.7-httpd_conf patch o updated - ZZZAuto.pm - sysconfig.otrs - itsm.README.{de,en}- spec mods o add macro {otrs_root} o macro usage o wrong-file-end-of-line-encoding INSTALL-3.0.ITSM- do not overwrite Kernel/Config.pm
* on update- rework dir/file permissions o remove sbits from var/{article,log} o add 3.0.7-perm patch (no check_permission on /bin/)
* Sat May 07 2011 chrisAATTcomputersalat.de- update to 2.4.10 (fix for OSA-2011-01, http://otrs.org/advisory/OSA-2011-01-en/) - 2011-03-23 Updated Brazilian Portugese translation, thanks to Murilo Moreira de Oliveira! - 2011-03-18 Added required settings for oracle databases in apache2-httpd-new.include.conf. - 2011-03-07 Fixed bug#6014 - Printed pdf tickets are not searchable. - 2011-02-17 Fixed bug#6906 - Vendor URL points to Basename+URL instead of URL. - 2011-01-25 Event Based notification - respect \"Include Attachments to Notification\". - 2010-12-17 Fixed bug#6510 - Signature ID missing. - 2010-12-14 Fixed bug#6532 - With multiple inline images, only first one is preserved when replying. - 2010-12-13 Fixed bug#6520 - backup.pl doesn\'t backup with strong password. - 2010-12-09 Fixed bug#6488 - otrs.ArticleStorageSwitch.pl creating wrong files. - 2010-12-09 Fixed bug#3984 - HTML Notifications - Links to ticketsystem are not clickable. - 2010-12-02 Fixed bug#6366 - gnupg signatures not working correct for partly signed messages. - 2010-11-29 Fixed bug#5981 - Warnings from TransfromDateSelection() in AgentTicketMove. - 2010-11-23 Fixed bug#6131 - Lack of warning for revoked and expired PGP keys in email compose screens. - 2010-11-04 Fixed bug#6211 - Wrong TicketFreeText-value in ticket creation by using event notifications. - 2010-11-02 Email.ticket: wrong signature is shown. - 2010-10-26 Improved German translation, thanks to Stelios Gikas! - 2010-10-13 Fixed some Perl \"uninitialized value\" warnings. - 2010-10-12 Fixed bug#6087 - Search template name is broken if & or ; is used.- update OTRS::ITSM to 2.1.3 - ENHANCEMENTS
* Added persian translation for Change Management, thanks to Masoud Ramezani - SELECTED BUG FIXES ( http://bugs.otrs.org/)
* Bug# 6908 - Uninstalling the Change Management module and installing it again does not delete the cache.
* Bug# 6918 - Search for changes between 12.2. and 13.2. does not find changes terminated for the 12.2. at 00:00.
* Bug# 6989 - Missing condition check while Workorder deletion if condition is not valid.
* Bug# 7067 - Condition Edit screen does not store the number zero 0 for value fields.
* Bug# 7069 - Condition Operator \"Less Than\" recognizes equal values as less than.
* Bug# 7068 - Can not use number zero 0 or numbers with a decimal point in condition expressions with compare operator \"less than\" or \"greater than\".
* Bug# 7070 - Can not use negative numbers in condition expressions with compare operator \"less than\" or \"greater than\".
* Bug# 7131 - Limiting CI classes is not fully respected when linking CIs.
* Bug# 7065 - !ConfigItemDelete function doesn\'t delete link relations before deleting CIs.
* Bug# 7196 - Not possible to set the workorder agent to \"empty\" in an action.
* Thu Mar 03 2011 chrisAATTcomputersalat.de- update OTRS::ITSM to Version 2.1.2 - ENHANCEMENTS
* Added persian translation for Change Management, thanks to Masoud Ramezani - BUG FIXES
* Bug# 6164 - Change and Workorder actual start time is not reset when a template has been used.
* Bug# 6148 - Link of FreeText fields in Change Management not working.
* Bug# 6074 - Change print does not translate states in HTML output.
* Bug# 6534 - Calculated current incident state of a service is not reset if a link to a CI is removed.
* Bug# 6571 - Conditions are executed before history entry is written.
* Bug# 6632 - Unittest shows error log message: Argument \"\\x{35}\\x{2c}...\" isn\'t numeric in numeric eq (==).
* Bug# 6161 - Can\'t locate object method \"EventHandlerInit\" issues on mod_perl environments.- cleanup spec o removed (obsolete) version from header o updated (c) 2011 o removed norootforbuild
* Tue Dec 14 2010 chrisAATTcomputersalat.de- update to 2.4.9 - 2010-09-30 Fixed bug#6016 - AgentTicketZoom is vunerable to XSS attacks from HTML e-mails. (OSA-2010-03) - 2010-09-22 Fixed bug#5903 - E-mail notification links don\'t contain * Mon Dec 13 2010 chrisAATTcomputersalat.de- fix for bnc#640830 o OSA-2010-02- submit to openSUSE:11.3:Update:Test
* Fri Oct 22 2010 nixAATTopensuse.org- Remove comparison of %suse_version against suse releases that are no longer in maintenance.
* Wed Sep 29 2010 nixAATTopensuse.org- update to version 2.4.8 - (2010/08/20) Fixed bug#5742 - Outgoing email link detection does not work properly. - (2010/08/18) Fixed bug#5444 - TicketZoom mask vulnerable to XSS. - (2010/08/09) Fixed bug#5698 - Ticket Assignment includes \'(\' character. - (2010/07/20) Fixed bug#4483 - AgentTicketActions, set radio button when select old/ new owner are selected, fix wrong javascript behavior. - (2010/07/15) Fixed bug#5416 - AgentTicketMove does not support Pending Date. - (2010/07/15) Fixed bug#5556 - Broken unicode chars in CustomerUser selections. - (2010/07/14) Fixed bug#5132 - New owner validation always ask to set a owner. - (2010/07/13) Fixed bug#5210 - LinkQuote consumes all CPU memory when processing a large amount of data. - (2010/07/13) Fixed bug#5550 - Broken linebreaks in textareas of Google Chrome. - (2010/07/07) Fixed bug#5541 - Dashboard Chart generates error in webserver log. - (2010/07/01) Fixed bug#5512 - Bulk Action No Access is displayed incorrectly. - (2010/06/25) Updated Danish translation, thanks to Jesper Rønnov, Faaborg-Midtfyn Kommune! - (2010/06/24) Fixed bug#5445 - Reflected XSS vulnerability. - (2010/06/16) Fixed bug#5488 - AutoPriorityIncrease runs into failures. - (2010/06/16) Fixed bug#5478 - Web Installer has \'editable\' license text. - (2010/05/31) Fixed bug#5385 - Queue name is not used in signature on ticket creation. - (2010/05/28) Fixed bug#5235 - Link in response not shown as link. - (2010/05/28) Added PNG version of data model in doc directory. - (2010/05/28) Fixed bug#5395 - Function $LanguageObject->Time() can\'t process seconds. - (2010/05/25) Fixed bug#5397 - Response not converted to Ascii when Rich Text Editor is disabled. - (2010/05/24) Fixed bug#5383 - Fckeditor localization not working for some languages such as Brazilian Portuguese. - (2010/05/07) Fixed bug#5336 - Also set execute bit on scripts/tools. - (2010/04/30) Make it possible to use a version argument with bin/opm.pl. - (2010/04/21) Fixed bug#5266 - Ticket Zoom shows wrong html content if there is no text but two html attachments in there. - (2010/04/15) Fixed bug#5242 - Newlines are not displayed in html notification mails on Lotus Notes - (2010/04/14) Fixed bug#4999 - Cache for customer user is not refreshed when a preference is updated. - (2010/04/13) Fixed bug#5152 - responsible_user_id in ticket table is wrong in otrs-database.dia. - (2010/04/12) Fixed bug#5108 - The RSS date was not displayed correctly. - (2010/04/12) Fixed bug#5112 - Redirecting to a valid screen after unsubscribing from a ticket where the agent does not have permissions on the queue. - (2010/04/06) Fixed bug#4986 - There is no activate/deactivate check for Graphsize menu when the page loads in Stats Definition - (2010/04/01) Fixed bug#4786 - AgentTicketCompose ONLY: Defining a next state, then adding and attachment, resets the next state upon screen refresh. - (2010/03/29) Improved handling of the StateType attribute of StateGetStatesByType() in Kernel/System/State.pm. - (2010/03/24) Fixed bug#5164 - Pending time not working if agent as an other timezone. - (2010/03/19) Fixed bug#5094 - Bulk pending date/time do not get applied to tickets. - (2010/03/18) Updated Ukrainian language translation, thanks to Belskii Artem! - (2010/03/10) Fixed bug#4416 - Merge: whitespace before ticketnumber is not removed. - (2010/03/09) Fixed bug#5085 - Wrong colours codes in Stats::Graph::dclrs - (2010/03/08) Fixed bug#5102 - Notification sent to OTRS instead of Customer - (2010/03/04) Fixed bug#5044 - Missing translation in ticket history after responsible update. - (2010/03/02) Updated Czech translation, thanks to O2BS.com, s r.o. Jakub Hanus! - (2010/02/26) Fixed bug#4137 - Follow ups to internal forwarded message marked as customer reply. - (2010/02/23) Updated pt_BR translation file, thanks to Fabricio Luiz Machado! - (2010/02/22) Fixed bug#5020 - Framework version for stats export is outdated. - (2010/02/18) Fixed bug#4969 - Event Based Notification: Body Match field displays Subject Match value. - (2010/02/16) Fixed bug#4967 - Can\'t locate object method \"new\" via package error when using Perl 5.10.1. - (2010/02/15) Fixed bug#4977 - mod_perl is not used in fedora with RPM. - (2010/02/12) Fixed bug#4936 - Kernel::System::Main::FileWrite has race condition. - (2010/02/11) Fixed bug#4442 - Customer search fails when there is a space in the name. - (2010/02/11) Fixed bug#4822 - No fulltext search with more then one word for FAQ. - (2010/02/10) Fixed bug#4889 - Inline images from Lotus Notes are not displayed in ticket zoom. - (2010/02/09) Fixed bug#4658 - Cannot delete attachment from AdminAttachment interface- Recommend a few optional dependencies
* Thu Jun 10 2010 chrisAATTcomputersalat.de- update to Version 2.4.7 - (2010/02/04) Fixed SQL quoting issue (see also http://otrs.org/advisory/OSA-2010-01-en/). - (2010/02/03) Fixed bug#4937 - Accounted time per article is not displayed in PDF print. - (2010/02/03) Fixed bug#4848 - Issue with TicketOverView object (does not show all tickets when moving through list) - (2010/02/02) Fixed issue with migrating Customer Queue notifications to Event Based when upgrading OTRS 2.3 > 2.4. - (2010/02/01) Fixed bug#4393 - AgentTicketQueue - Small view takes long to load. -> New solution with own config option for each view mode (S/M/L) Admin -> SysConfig -> Ticket -> Frontend::Agent::TicketOverview. - (2010/01/25) Fixed bug#4818 - Removed inline image of forwarded message gets still included. - (2010/01/20) Fixed bug#4780 - Adding groups to a CustomerUser fails, adding CustomerUsers to a group works. - (2010/01/20) Fixed bug#4486 - Some preferences displayed in AdminUser are not correct. - (2010/01/18) Fixed bug#4770 - Attachments are stripped/not shown from outgoing emails in some scenarios with ms exchange. - (2010/01/15) Fixed bug#4735 - TicketFreeTime search in Customer frontend does not work as expected - (2010/01/15) Fixed bug#4758 - Dashboard RSS feeds doesn\'t display XML encoded entities correctly. - (2010/01/13) Fixed bug#4754 - Multiple tickets with a huge POP3 Mailbox - more then 2000 email in the box (\"Deep recursion on subroutine\"). - (2010/01/13) Fixed bug#4713 - In ticket overview, after adding view=30 - no tickets are visible. - (2010/01/12) Upgrade of cpan Net::IMAP::Simple from 1.17 to 1.1910- removed obsolete nochown patch- fixed deps o mysql > Recommends- rpmlint o reworked init patch - mysql > Should-Start - added missing Short-Description o spec - wrong-file-end-of-line-encoding - added BuildReq dos2unix o rpmlintrc - non-executable-script - hidden-file-or-dir- update OTRS::ITSM to Version 2.0.2- updated SOURCES o ZZZAuto.pm- fix update of ZZZAuto.pm o remove noreplace
* Thu Jun 10 2010 chrisAATTcomputersalat.de- bnc#613158 - nothing provides perl-Msql-Mysql-modules o fixed deps perl-Msql-Mysql-modules > perl-DBD-mysql
* Mon Feb 01 2010 chrisAATTcomputersalat.de- update to Version 2.4.6 o Bug# 4433 - When composing an email answer, StateDefault is ignored but first available state is used. o Bug# 4584 - Auto response did not use defined \'From\' address, but instead the queue address. o Bug# 4551 - GenericAgent appends leading zeros to months for dates in search criteria when TimeInputFormat is set to \"Input\" when editing GenericAgent jobs. o Bug# 4435 - In-line images in quoted replies break in some scenarios like AgentTicketCompose and AgentTicketForward. o Bug# 4486 - Language and Out-of-Office information displayed in the admin interface for user management were not correct (but in the user preferences this worked fine). o Bug# 4482 - Owner update is possible without selecting a new owner. o Bug# 4246 - Response Templates fail to populate when original emails had tags spanning more than one line, for instance from Windows Mail clients. o Bug# 4613 - Umlauts in notification messages and e-mail answers were replaced with \"?\" when using ArticleStorageFS config option as attachment storage backend. o Bug# 4498 - Rich Text Editor places whitespace in front of lines in plain text email body. o Bug# 4128 - Signature line breaks are stripped in E-mail ticket if the Rich Text Editor is disabled. o Bug# 4319 - After upgrade to 2.4, when composing an answer to old tickets the text \'No quotable message\' appeared instead of the old message text. o Bug# 4464 - Spell checker (WYSIWYG + ispell) can\'t check text if it contains http:// links. o Bug# 4454 - scripts/restore.pl threw EncodeObject error and failed to work. o Bug# 4232 - Spell checker in Customer Interface gives \"AgentSpelling not registered\" error message. o Bug# 4704 - Package Manager: upload install fails with \"Message: Need ContentType!\" when using Google Chrome browser. o Bug# 4597 - Unnecessary slash in download links throws web server errors when accessing some links in AgentTicketZoom on Microsoft IIS webservers. o Bug# 4361 - Umlauts in Dashboard do not display correctly after refresh on a non-Unicode database. o Bug# 4781 - LDAP auth with \"umlaut\" not possible with OTRS in iso-8859-1 and utf-8 ldap directory, causing \"No UserID found\"-messages when logging in.- update OTRS::ITSM to Version 1.3.2- updated SOURCES o itsm.README.{en,de} o ZZZAuto.pm- some spec fixes
* Thu Sep 03 2009 chrisAATTcomputersalat.de- cleanup spec o removed #--------- o removed rel, pid o fixed patch naming o fixed user/group check -> getent o fixed clean section o fixed PreReq- rpmlint stuff o added rpmlintrc
* non-etc-or-var-file-marked-as-conffile o split up pkg
* added doc- reworked init patch o no-reload-entry
* Sun Mar 15 2009 chrisAATTcomputersalat.de- Update to new Version 2.3.4 o a lot of fixes, please see CHANGES file o itsm.README.de o itsm.README.en- added OTRS::ITSM 1.2.3 modules o added ZZZAuto.pm to be able to install ITSM modules via local repo see itsm.README for more info o added apache2 restart- new nochown patch- renamed otrs-init.diff to otrs-init.patch- apache2-httpd-new.include.conf is now installed as /etc/apache2/conf.d/otrs.conf- some rpmlint stuff
* Thu Oct 16 2008 roAATTsuse.de- drop needsrootforbuild
* Thu Aug 28 2008 cthielAATTsuse.de- fix init script
* Mon Mar 31 2008 lmuelleAATTsuse.de- Update to version 2.2.6. + Bug #2650 - Mails isn\'t completely imported by PostmasterPOP3.pl + Bug #2758 - non-latin filenames (e. g. koi8-r, utf8, cp1251) in emails are not shown correctly. + Bug #2462 - Permission is denied when trying to print ticket details from customer panel (customer.pl). + Bug #2541 - Added missing \"Ticket unlock\" link for ticket for the followin actions \'Phone call\', \'Merge\', \'Move\' and \'Forward\'. + Bug #1957 - Auto reply for new Phone-Tickets replies to non- Existing addresses (if no email address is given in \'From\' field). + Bug #1975 - Cannot forward email with .eml files as attachment. + Bug #2413 - Cannot write to BLOB column in table XML_STORAGE with DB2. + Bug #2255 - SysConfig setting Ticket -> Frontend::Customer::Ticket:: ViewZoom -> Ticket::Frontend::CustomerTicketZoom###State has no effect (only closed is shown any time). + Bug #954 - Ticket split should link tickets automatically (origin to new one).
* Mon Mar 31 2008 lmuelleAATTsuse.de- SOAP authentications allows to get remote access without valid SOAP user; OSA-2008-01; CVE-2008-1515; [bnc#372382].
* Wed Jan 30 2008 lmuelleAATTsuse.de- Update to version 2.2.5. + Fixed bug# 2645 - SLA selection doesn\'t change when customer is changed. + Fixed bug# 2157 - Ticket merged note not translated. + Fixed bug# 2392 - Charset problems with iso8859 and the xml-caching mechanism. + Implemented workaround for bug# 2227 - XMLHashSearch returns no values on MS SQL in certain cases. + Fixed bug# 2330 - Cron.sh start does not work. + Fixed bug# 977 - No agent notification for new ticket from webinterface if CustomerGroupSupport is enabled. + Fixed bug# 2621 - Wrong order of items (Subject,Service,SLA,Body - > Service,SLA,Subject,Body) in Frontend AgentTicketPhone, AgentTicketEmail and CustomerTicketMessage. + Fixed bug# 1687 - Wrong \"New message!\" hint on queue with \"Customer State Notify\" activated. + Fixed bug# 2613 - Images are broken in Lite-Theme if OTRS do not use the default Alias /otrs-web/. + Fixed bug# 2609 - Temp files are not removed after process was finished under windows. + Fixed bug# 2601 - Only agents with rw permissions are shown in inform agent selection of a note screen (note permission need to be activated via SysConfig first). Now all agents with _note_ permissions are displayed. + Fixed bug# 2600 - MS SQL: Fulltext search in ticket body with mssql backend not possible (workaround, improved API for 2.3.x). + Fixed bug# 1120 - TO recipients which were sometimes dropped in a ticket reply. + Fixed bug# 2589 - Ticket-title not shown in ticket list of change customer, phone- and email ticket. + Fixed bug# 1148 - Lost of attachments when spliting ticket. + Fixed bug# 2295 - Added workaround for IE7. Tries to download [ Attachments ] or [ Attachments <-> Responses ]. + Fixed bug# 2580 - Wrong quoating of semicolon if mssql is used. + Fixed bug# 2539 - SMIME signing was broken for private keys that have no passphrase and when openssl is unable to write to random state file. + Fixed bug# 2581 - Follow up not possible if \"ticket#: xxxxxxx\" is copied from webinterface into new email subject. + Fixed bug# 2479 - Unable to retrieve attachments bigger than 3MB (on Oracle DB). Changed default read size from 4 MB to 15 MB in Kernel/System/DB/oracle.pm: + Fixed bug# 1428 - Whitespaces remove from email subject (notification and new tickets creation) if utf-8 is used (specifically in Russian, Chinese and Japanese). The problem is a bug in MIME::Tools/MIME::Words, for more info see CPAN-Bug# 5462: http://rt.cpan.org/Public/Bug/Display.html?id=5462 As solution Kernel/cpan-lib/MIME/Words.pm got patched. Note: Everybody who is not using Kernel/cpan-lib/ need to wait till this bug is fixed in official MIME::Tools/MIME::Words releases. + Fixed bug# 2166 - Probem with HTML-mails sent by MS Outlook 2003 - \"–\" / long dash gets not decoded. + Fixed bug# 2377 - Missing translation in AdminCustomerUserService mask. + Fixed bug# 2537 - Unable to set free time fields. + Fixed bug# 2498 - A wrong sum of requests was shown in the performance log. + Fixed bug# 2482 - IntroUpgradePre in .opm files is not working on upgradinging via online repository.- Update to version 2.2.4. + Fixed bug# 2477 - Escalation time calculation (destination time of escalation) is not working if host system is running in summertime/wintertime mode (loops because system is changing system time from 3:00 am to 2:00 am). + Fixed bug# 2474 - Config option UserSyncLDAPAttibuteGroupsDefination and UserSyncLDAPAttibuteRolesDefination is not working. + Fixed small typo in scripts/database/otrs-initial_insert.xml, for escalation notification text. + Fixed bug# 2473 - Not able to update existing cache files of customer user backend because of file permission problems (cache files are created with 644). From now on cache files are created with 664 permissions. + Fixed bug# 2472 - Emails in utf8 are not sent correctly (problem after upgrading Kernel/cpan-lib/MIME/
*.pm). + Fixed bug# 2446 - Subject is not quoted. + Fixed bug# 2442 - Disappearing ticket free time checkboxes in some ticket masks after mask reloads. + Fixed bug# 2436 - Translation bug in the frontend function BuildSelection(). + Fixed bug# 2289 - Compress with bzip2 dont works in backup.pl. + Fixed bug# 2421 - If customer cache backend is used, sometimes \"Need Value\" appears in the log file. + Fixed bug# 1203 - Changed Redhat shm workaround to use a fixed IPCKey per instance, but prevent clash with IPCKey of other instances. + Fixed bug# 2263 - Problems with array refs and escaping + Fixed bug# 2410 - $/ as given is currently unsupported at Kernel/cpan-lib/MIME/Decoder/NBit.pm line 140. We updated the CPAN module MIME-tools to version 5.423 to solve the problem. + Fixed bug# 2404 - Wrong results if you use StatsTypeID as TicketSearch attribute. + Fixed bug# 2407 - Performance handicap because of a missing \'if\'-attribute. + Fixed bug# 2404 - Problems with the time extended feature in stats module. + Fixed bug# 2398 - Translate the stats output. + Fixed bug# 2388 - Show the radio button of static stats files. + Fixed bug# 2383 - IntroInstallPre in .opm files is not working on installing via online repository. + Fixed bug# 2380 - Ignore HTMLQuote param in Layout object function _BuildSelectionOptionRefCreate. + Fixed bug# 2375 - Possible race condition in generic agent jobs (during processing jobs). Generic agent job attributes can get lost. + Fixed bug# 2276 - GenericAgent with SLA-Search fails, Service and SLA options are missing. + Fixed bug# 2360 - No Permission in customer panel after selecting ticket. Reason is, sender type is customer and article type is email-internal which is set via a postmaster filter. + Fixed bug# 2346 - Emty entries are shown in the responsible option list in TicketSearch mask. + Fixed bug# 2321 - It\'s not possible to use ñ or ü in description tag of .sopm file -> leading to perl syntax error! + Fixed bug# 2291 - Only include/use PDF::API2 in Kernel/Modules/AgentTicketSearch.pm and Kernel/Modules/AgentStats.pm if needed, to increase performance.- Update to version 2.2.3. + Fixed bug# 2285 - Typo in german translation \"Aktualisierungszeit\". + Fixed bug# 1203 - Redhat shm workaround should not relate to real shm request. + Fixed bug# 2265 - On IIS6, Package Manager is displaying a error after installing a package (header not complete). But package got installed corectly. + Fixed bug# 2261 - False params in call of ServiceLookup() and SLALookup() functions. + Fixed reopened bug# 2142 - Ticket history entry was wrong if service, sla or ticket type was changed. + Fixed bug# 2193 - Postmaster module Kernel::System::PostMaster::Filter::NewTicketReject is not working - need Charset! + Fixed bug# 2245 - Responsible / Owner Field not working for all users in the Email-Ticket form. + Fixed Ticket# 2007082842000477 - Problem with different customer sources and use CacheTTL option (namespace of cache is not uniq). + Fixed Ticket# 2007082842000413 - Ticket created over phone ticket with state closed is shown in queue view like \"My Queues (1)\" but no ticket is shown if I click on \"My Queues (1)\" (if Kernel::System::Ticket::IndexAccelerator::StaticDB is used as Ticket::IndexModule). + Fixed bug# 2230 - OTRS on IIS - redirect/loop problem after login. + Fixed bug# 2229 - Return value of \"ServiceLookup\" is used without quoting in SQL statements. + Fixed bug# 2207 - translation failure in customer preferences (QueueView refresh time). + Fixed bug# 2214 - .opm Package can not handle <, > and & in .sopm files. + Fixed bug# 2203 - OTRS will not create/verify correct pgp signs if utf8 is used. + Fixed bug# 2202 - Kernel::System::Email::SMTP is sending \"localhost.localdomain\" in smtp hello, some server rejecting this (\"Host not found\"). + Fixed bug# 2024 - Problem with agent authentication via LDAP with ADS-Groups and content of DN like \"Some\\, Name\". + Fixed bug# 2094 and 2143 - \'Got no MainObject\' warning in Kernel/System/Crypt.pm + Fixed bug# 2192 - Useless fragments of old escalation mechanism produces errors. + Fixed bug# 1908 - Removed duplicate history entry for ticket subscribe action. + Fixed bug# 1492 - Fixed typo in Kernel/Language.pm. + Fixed bug# 2160 - 0 was ignored in database insert by package building. + Fixed bug# 2156 - External customer database is not working, if it\'s configured the following error message appears (\"Got no MainObject in Kernel/System/DB.pm line 85\"). + Fixed bug# 2155 - Std-Attachments are not usable in agent ticket compose screen (no std attachments are shown in compose screen). + Fixed bug# 2118 - Fixed typo in german translation file ( Kernel/Language/de.pm). + Fixed bug# 2117 - Fixed small typo in initial insert files. + Fixed bug# 1999 - Service and SLA can not changed on an existing ticket. + Fixed bug# 2142 - If a service or a sla of a ticket was changed, no ticket history entry was added. + Fixed bug# 2135 - scripts/DBUpdate-to-2.2.2.sql contains wrong SQL. Not the queue table needs to be changed, the ticket table would be the right one. + Fixed bug# 2134 - PDF print is creating damaged pdf files with PDF::API2 0.56 or smaller. + Fixed bug# 940 - After owners unlock ticket and a follow-up arrives the system, all agents which selected the queue of this ticket get and follow up message. In this follow up message the name was always the current owner and not the recipient of the email (which should be). + Fixed bug# 2001 - New escalation times and the responsible are not shown in any print views.- Update to version 2.2.2. + Fixed bug# 2114 - Fixed the problems with the email object. + Fixed bug# 2053 - If core \"System::Permission\" note is used, not effect to the ticket note mask appears. + Fixed bug# 2059 - config setting $Self->{\'Database::Connect\'} is not overwriting default option used by driver. + Fixed bug# 2105 - Notification after moving a ticket to my queues is wrong -> \">OTRS_CUSTOMER_QUEUE<\" got not replaced in subject. SQL files scripts/database/otrs-initial_insert.
*.sql got fixed. + Fixed bug# 2029 - Selected responsible agent was not taken over after creating a phone ticket. + Fixed bug# 1946 - Setting of service, sla or type via email X-OTRS-Service, X-OTRS-SLA or X-OTRS-Type header not possible. + Fixed bug# 2097 - Sometimes problems with SMTP module and utf8 to send emails. + Fixed bug# 2061 - UserSyncLDAPMap does not work properly after upgrade to 2.2. The reason is, that we cleaned up this config option and the new one from Kernel/Config/Defaults.pm need to be used. We also added an check which log that an old config setting is used (also an compat. feature to still use the old option has been added). + Fixed bug# 2068 - Date problem with non en installations of MSSQL server. Some date inserts or package installations failed. Added database init connect option to mssql driver (\"SET DATEFORMAT ymd\" / Kernel/System/DB/mssql.pm). + Because of safety reason, generic agent jobs will not longer run without min. one search attribute (admin interface and cmd). So if you want to match all ticket, you need to add an
* in the ticket number. + Fixed bug# 2021 - Errors in MSSQL post schema files. + Fixed bug# 2025 - No upgrade PostgreSQL possible, added missing lines in DBUpdate-to-2.2.postgresql.sql. + Fixed Ticket#2007072342000148 - Old OTRS (< OTRS 2.2) attachments are corrupt after upgrade if file backend is used. + Updated portuguese translation, thanks Filipe Henriques and Rui Pires! + Updated norwegian translation, thanks to Fredrik Andersen! + Updated hungarian translation, thanks to Aron Ujvari! + Updated spanish translation, thanks to Carlos Oyarzabal! + Fixed bug# 2016 - CustomerUserUpdate: Add a function to handle empty values. + Fixed bug# 2047 - Add MainObject to the needed object check. + Fixed bug# 2045 - Notifications on reopen are not sent to owner/responsible. + Fixed bug# 2011 - Translation problems in stats module.- Update to version 2.2.1. + Updated finnish translation, thanks to Mikko Hynninen! + Fixed bug# 1998 - Error with the web installer if no utf8 database is selected. + Disabled only show escalated tickets in queue view because of already show escalation notifications. + Updated portuguese translation, thanks Filipe Henriques! + Fixed bug# 2000 - Typo in database update script DBUpdate-to-2.1.mysql.sql. + Reworked AdminCustomerUserService mask. + Fixed wildcard handling in ServiceSerarch(). + Added option to log sql queries which take longer the 4 sek. and can be enabled via Kernel/Config.pm (Database::SlowLog). For more info see Kernel/Config/Defaults.pm. + Fixed not working alter table to SET or DROP NULL and NOT NULL via xml interface (Kernel/System/DB/postgresql.pm). + Updated french translation, thanks to Yann Richard and Remi Seguy! + Updated netherlands translation, thanks to Richard Hinkamp! + Updated hungarian translation, thanks to Aron Ujvari! + Updated russian translation, thanks to Andrey Feldman! + Updated greek translation, thanks to Stelios Maistros!- Update to version 2.2.0 rc1. + Fixed bug# 1941 - Ticket Escalation blocks QueueView even if Agent has only read access. + Fixed bug# 1951 - Changed default selection of \'valid\' field in AdminService and AdminSLA mask. + Added feature (bug# 1949 an 1950) for customer ldap backend for soft or hard die. + Fixed bug# 1927 - It is possible to uninstall a required package.- Update to version 2.2.0 beta4. + Fixed bug in service and sla tables. Column comment was wrongly defined as required field. + Fixed bug# 1894 - otrs.addUser does not work + Fixed bug# 1913 - Added missing columns first_response_time, solution_time and rename column escalation_time to update_time for table queue in DBUpdate-to-2.2.oracle.sql. + Remove wrong item in check needed stuff section of SLAList() function. + Update german translation. + Sync HTML style of admin masks. No functionality changed. + Fixed double ContentType in ArticleAttachment() of attachment backends (Kernel/System/Ticket/ArticleStorage(DB|FS).pm). + Sync of all configurable frontend modules. No functionality changed. + Fixed bug# 1898 - Invalid services and slas was shown in agent masks. + Fixed bug# 1866 - Error while DB upgrade from 2.1.5 to 2.2.0 beta3. + Ingresed width of html login tables from 270 to 280 because of new language selection. + Fixed bug# 1825 - SQL ticket_history INSERT syntax error in HistoryAdd(). + Fixed bug# 1840 - Repeat escalation message when queue, SLA Solution time is shown.- Update to version 2.2.0 beta3. + Fixed bug# 1773 - DB-error in phone ticket if sla but no service is selected. + Fixed bug# 1035 - OTRS does not set encoding for the mysql database connection (i.e. UTF-8). + Fixed bug# 1778 - Config option Database::Connect should be possible. + Fixed bug# 1611 - Now the Statsmodule use the mirror db if configured. + Fixed bug# 1809 - Fixed typo in variable name (PrioritiesStrg -> PriotitiesStrg). + Fixed bug# 1670 - If no result the generation of pie graph throws error. + Fixed bug# 1769 - If I change the ticket SLA, the history is not relfecting this change. + Fixed bug# 1768 - If I change the ticket service, the history is not relfecting this change.- Update to version 2.2.0 beta2. + Fixed bug# 1448 - Apache::Registry in README.webserver wrong, mod_perl2 is missing. + Fixed bug# 1286 - apache configuration should use . + Fixed bug# 1755 - Wrong permissions for some files. + Fixed bug# 1757 - Cannot install postgres db - null value in column \"escalation_start_time\" violates not-null constraint. + Fixed bug# 1745 - Invalid SQL-statements in AgentTicketQueue view. + Fixed bug# 1741 - \"PostmasterFollowUpStateClosed\" buggy on follow up actions. + Updated bulgarian translation, thanks to Alex Kantchev! + Fixed bug# 1748 - Session not allowed to be larger than 358400 Bytes using IPC. Change max session size from 350k to 2 MB. + Fixed bug# 1744 - Unable to create xml_storage table in utf8 charset on mysql database. + Fixed bug# 1739 - Unable to insert new SLA via admin-web after upgrade to 2.2.0 beta1.- Update to version 2.2.0 beta1. + Fixed not shown optional ticket free time option fields in customer panel. + Fixed bug# 1017 - script initial_insert.sql, ampersand and oracle. + Fixed enhacement bug# 1668 - removed unnecessary dependency for fetchmail from .srpms. + Fixed bug# 1398 - Malformed UTF-8 charaters in Admin Backend - System Log. + Fixed bug-ticket# 2007020542000593 - Queue refresh \"off\" can\'t be used on oracle database. + Fixed Free Field output in AgentTicketForward and AgentTicketPhoneOutbound.- Update to version 2.1.8. + Fixed bug# 2134 - PDF print is creating damaged pdf files with PDF::API2 0.56 or smaller. + fixed bug# 2046 - german Umlauts not printed in PDFs if system runs in utf-8 mode. The PDF::API2 corefonts (which are used as default) doesn\'t support UTF-8. Changed the used fonts from PDF::API2 corefonts to the DejaVu true type fonts. Add config options to use other true type fonts. + fixed bug# 1926 - package manager ignore PackageRequired tags in OPM files.
* Sun Jun 10 2007 roAATTsuse.de- remove requires for mysql-shared
* Thu May 10 2007 lmuelleAATTsuse.de- Update to version 2.1.7. + fixed bug# 1551 - decode_mimewords() in ArticleWriteAttachment() dies due to utf-8 + updated Kernel/Language/pt_BR.pm translation file - Thanks to Fabricio Luiz Machado! + fixed bug# 1650 - crypt/sign bug in AgentTicketCompose screen + fixed bug# 1659 - Uploading and Saving Pictures in MSSQL won\'t work with bigger Files (~700KB) - >MSSQL ONLY<- You also need to change some tables by using: ->MSSQL ONLY<- ALTER TABLE web_upload_cache ALTER COLUMN content TEXT NOT NULL; ALTER TABLE article_plain ALTER COLUMN body TEXT NOT NULL; ALTER TABLE article_attachment ALTER COLUMN content TEXT NOT NULL; ALTER TABLE article ALTER COLUMN a_body TEXT NOT NULL; ALTER TABLE standard_response ALTER COLUMN text TEXT NOT NULL; ALTER TABLE standard_attachment ALTER COLUMN content TEXT; ALTER TABLE sessions ALTER COLUMN session_value TEXT; ALTER TABLE xml_storage ALTER COLUMN xml_content_value TEXT; ALTER TABLE package_repository ALTER COLUMN content TEXT NOT NULL; + fixed upload cache problem in win32 with .pdf files + fixed bug# 1228 - Apostrophe not valid in email address. + fixed bug# 1442 and 1559 - ArticleFreeKey and ArticleFreeText default selection does not work. + fixed ticket# 2007031242000149 - session backend fails to insert sessions bigger the 4k on oracle database backend + fixed bug# 1671 - restore.pl fails with \"Got no LogObject\" + fixed bug# 1115 - HTML error in NewTicket Customer\'s interface + fixed bug# 1658 - Subqueues of Queues with brackets are not shown in the QueueView + added rpm packages for Fedora Core 4, 5 and 6 to auto build service + fixed ticket# 2007022342000586 - attachment problem with oracle backend if utf-8 is used + fixed database driver if 0 is used in begining of an xml insert- Changes of version 2.1.6. + fixed bug #1504 - Ticket Creation fails with DB2 due to character quoting issues + fixed bug #1506 - Error creating Tickets in DB2 due to conflict in string/numerical comparison + fixed bug #1445 - OTRS is not encoding Umlauts correctly in Organization email header + fixed bug #1548 - submitting AgentTicketPhone or AgentTicketEmail form without queueid leads to broken fields + fixed bug #1581 - Garbled paths containing domain names + updated Mail::Tools from 1.60 to 1.74 - fixed bug #1642 - Cant get mails via PostmasterPop3.pl - Unrecognised line + fixed bug #1545 - Wrong Variableusage in $Self->{PageShown} (Kernel/Modules/AgentTicketMailbox.pm) + fixed bug #1291 - Download link in SysConfig skips config options -> now download link will be shown if no changes are done + fixed bug #1097 - Disabling Bounce Feature via SysConfig does not work properly + fixed ticket #2007022242000293 hard line rewrap of body content in frontend modules + improved speed of SysConfig core module, added cache mechanism (it\'s about 2 times faster) + fixed ticket #2007022042000288 - error on creating postmaster filter on oracle database + fixed not working crypt/sign option in AgentTicketCompose mask + fixed bug #980 - Use of uninitialized value in Kernel/System/AuthSession/FS.pm + changed unlock time reset mechanism, added unlock time reset if a agent sends an external message to the customer (like escalation reset mechanism) + fixed bug in _XMLHashAddAutoIncrement() - function could not return keys greater than \'9\'. + fixed bug #1056 - UTF-8 mode of OTRS and German Umlaute within agent\'s name + fixed bug #1505 - UserSyncLDAPMap fails with LDAP.pm version 1.26 and up + fixed ticket_watcher.user_id datatype, moved from BIGINT to INTEGER + fixed oracle driver for xml alter table actions + improved _CryptedWithKey() - private key detection of Kernel/System/Crypt/PGP.pm if more keys are used for crypted messages + fixed ArticleFreeText output in CustomerTicketZoom mask + fixed bug in agent- and customer-ticket print feature- Changes of version 2.1.5. + fixed ignored ticket responible in phone ticket + fixed DestinationTime() if calendar feature is used + fixed not working freetime fields + fixed not working time selection if time zone feature is used + fixed not working email notification tags in auto response, agent and customer email notifications + fixed case sensitive of customer user login and agent user login in Kernel/System/User.pm and Kernel/System/CustomerUser/DB.pm if oracle or postgresql is used + fixed quoting in user selection if + is used in UserLogin in Kernel/Output/HTML/Standard/AdminCustomerUserForm.dtl + fixed bug #1532 - utf8 charsetproblems in stats + fixed bug #1446 - No \"(Ticket unlock!)\" link in AgentTicketCompose + fixed customer ldap auth if system is iso-8859 and ldap server is running in utf-8 + fixed not working Kernel/System/DB/db2.pm (syntax error)- Changes of version 2.1.4. + fixed not working free time selection in AgentTicketClose, AgentTicketNote, AgentTicketOwner, AgentTicketPending, AgentTicketPriority and AgentTicketResponsible + added config param for shown my queues/custom queues in preferences, default are shown all ro queues, see also PreferencesGroups###CustomQueue under Frontend::Agent::Preferences + fixed ldap sync of agents attributes - invalid agents are not longer synced to valid if ldap auth was successfully, the invalid agent will still be invalid + fixed bug #1187 - Escalation Notifications sent to invalid agent + improved link quote of long links in web interface + fixed bug #962 - Broken attachments with cyrillic filenames + fixed bug #1521 - Merge Feature + fixed bug #1523 - update of FreetextValues 9-16 not working + fixed bug #1524 - ticketFreeText Fields 9-16 not displayed at CustomerTicketPrint and CustomerTicketZoom + fixed bug #1359 - acl problem if \'\' is used in properties to match + fixed bug #1031 - scripts/backup.pl fails in mysqldump with encrypted database password + fixed bug #1378 - Got no MainObject! in bin/otrs.getTicketThread + fixed bug #1200 - not working TicketACL actions AgentTicketCompose, AgentTicketBounce, AgentTicketForward and AgentTicketPhoneOutbound + added log notice for switch to user admin feature + fixed bug #1210 - wrong calculation of Kernel::System::Time WorkingTime() + added changes notice of generic agent jobs to log sub system (to keep clear who changed the job) + moved ticket number generator loop check from 1000 to 6000 (Kernel/System/Ticket/Number/
*.pm) + fixed not working faq lookup in compose answer and forward screen + fixed double quoted \"$Quote{\"Cc: (%s) added database email!\"\"} in compose answer screen (Kernel/Modules/AgentTicketCompose.pm) + fixed bug #1498 - Typo in QuoteSingle, Kernel/System/DB/mssql.pm + moved Quote() from Kernel/System/DB.pm to db backend modules Kernel/System/DB/
*.pm because of needed Quote() in xml processing + improved handling if there are double customer users in the database used by search result + fixed PGP/SMIME bug - Can\'t call method \"body\" on an undefined value at Kernel/System/EmailParser.pm line 382 + fixed bug #1395 - utf-8 - ArticleStorage FS - Attachments with German Umlauts cant be downloaded + added config option Ticket::PendingNotificationOnlyToOwner to send reached reminder notifications of unlocked tickets only to ticket owner + fixed database driver detection/problem if a second database connect with different driver is used (wrong sql will not longer be generated) Note: old database driver files Kernel/System/DB/
*.pm not longer compatible + added config option Ticket::ResponsibleAutoSet to set owner automatically as responsible if no responsible is set (default is 1)
* Mon Apr 09 2007 roAATTsuse.de- build as root for now
* Tue Nov 21 2006 lmuelleAATTsuse.de- Update to 2.1.3. + removed not needed Reply-To of agent notifications + fixed missing \
on csv output of customer ticket search + fixed not working ticket free time option in phone ticket + added missing access permission pre check to show ticket menu items or not + fixed bug - not shown empty \"-\" selection of new onwer if on move if Ticket::ChangeOwnerToEveryone is set + update of Dansk language file, thanks to Mads N. Vestergaard + update of Spanish language file, thanks to Jorge Becerra + added AuthModule::HTTPBasicAuth::Replace and Customer::AuthModule::HTTPBasicAuth::Replace config option to HTTPBasicAuth modules to strip e. g. domains like example_domain\\user from login down to user + added AuthModule::LDAP::UserLowerCase to allways convert usernames into lower case letters + added set auto time zone of agent/customer based on java script offset feature on every login + fixed not working all owner/responsible selection in phone view + read out CustomerUserSearchListLimit correctly if LDAP customer backend is in use + fixed always shown responsible selection + removed not needed default free text fields from phone outbound + fixed agent can be customer follow up feature + added possible - selection for next state in phone view outbount + fixed LDAP problems \"First bind failed! No password, did you mean noauth or anonymous ?\" + fixed double agent notifications on ticket move to queue and also selected owner
* Wed Oct 18 2006 lmuelleAATTsuse.de- Update to version 2.1.2. + switched to md5 check sum for password in user_preference table + fixed #1373 - RH RPM requires sendmail, but works with other MTAs + fixed double agent notifications on follow up if agent is owner and responible + fixed bug #1311 - Apostrophes are incorrectly displayed under IE 6 & IE7 but correctly displayed under Firefox 1.5.0.6 -=> moved from $Text{} to $JSText{} for text translations in Java Script parts to have a correct quoting + fixed not shown follow up feature in customer panel if ticket is closed + added missing customer print feature + fixed bug #1361 - Can\'t locate object method \"ModGet\" via package \"Kernel::System::Config\"
* Tue Oct 17 2006 lmuelleAATTsuse.de- Update to version 2.1.1 + fixed bug #1213 - some errors not logger by LDAP backends + fixed bug #1248 - Ticket Zoom - Article Thread - Color of auto responses should be yellow + fixed bug #1323 - 2.1 DBUpgrade issue with PostgreSQL - patch + fixed bug #1333 - No reset of escalation time after follow-up + fixed bug #1345 - Attached binary files uploaded and saved to the FS are corrupted. + add ticketfreetext-, ticketfreetime- and articlefreetext support to pdf output + improved stats export/import with an id-name wrapper + fixed bug #1353/1354 changed autoreponse text + add transparency to some images + fixed bug #1358 - Customer History > All customer tickets. returns an incorrect number of tickets + fixed bug #1293 - Can\'t use an undefined value as a HASH reference at /opt/otrs/bin/cgi-bin//../../Kernel/Modules/AgentTicketBulk.pm line 194 + fixed bug #1356 - mssql driver bug - Stats module of OTRS 2.1 beta 2 - \"Cant use string (\"0\")\". + fixed bug #1335 - removed \"uninitialized value\" warning in NavBarTicketWatcher.pm + fixed opm check do not install/upgrade packages if one file to install already exists in an other package + added \"-a exportfile\" feature to bin/opm.pl to export files of a package into a defined directory e. g. \"-d /path/to/\" + removed Re: from agent notification emails + added change to remove 4 not needed empty spaces after folding of email headers (sometimes 4 empty spaces in subject appear) + updated pdf-logo to ((otrs)) + added DBUpdate-to-2.1.oracle.sql to get oracle databases up to date + fixed double sending of note notifications + fixed link to email and phone after adding a new customer user + added fix to removed leading and trailing spaces in search fields of object linking + moved Frontend::ImagePath variable (/otrs-web/images/Standard/) from .dtl files to config option + added examples how to use SOAP (bin/cgi-bin/rpc.pl and scripts/rpc-example.pl) + added mulit calendar / queue support - you can use different time zones in different queues and each agent can select the own time zone NOTE: table queue need to be modified - see scripts/DBUpdate-to-2.1.
*.sql + fixed bug #739 - in the login you can type something behind the pass and it works / added password md5 support (required Crypt::PasswdMD5 from CPAN or from Kernel/cpan-lib/ - via \"cvs update -d\") + fixed $Quote{\"\"} bug in login page + fixed bug #1284 - removed mysql dependence in scripts/apache-perl-startup.pl and scripts/apache2-perl-startup.sql + fixed bug #1282 - setting up a postgresql database fails + added performance log feature in admin interface to monitor your system page load performance over different times (1h, 3h, 9h, 1d, 2d, 3d) - its disabled per default + removed Re: in subject auto response emails + added PDF output support to AgentTicketPrint module + fixed bug in pdf module - redesiged Table() to fix a lot of infinite loops + fixed bug in pdf module - special control characters produces infinite loops + added ldap attribute to groups/roles sync feature, so its possible to use user attributes for permission handling + fixed bug #1283 - test for modules executed in cronjobs + added cmd option for bin/opm.pl to find package of file e. g. bin/opm.pl -a file -p Kernel/System/FileA.pm + added sleep in bin/PostMasterPOP3.pl after 10 (2 sec) and 25 (3 sec) emails on one stream (protect server against overload) + added PDF output feature for stats module and ticket search results + updated to cpan MIME::Tools 5.420 + changed ticket escalation method, escalation start will be reseted after every \"new\" customer message and after agent communication to customer + added new link object functions and db table link_object changes + added *> tags to auto responses + added support of mssql database server (experimental) + added new feature to sync ldap groups into otrs roles (see more in Kernel/Config/Defaults.pm under UserSyncLDAPGroupsDefination and UserSyncLDAPRolesDefination) + new stats framework implemented :-) + fixed bug #1258 - changed language description from Traditional Chinese to Simplified Chinese + fixed bug #1151 - Error when changing customer on ticket in + improved performance of ticket search mask (in cases with over 500 Agents and over 50 Groups) by adding GroupMemberInvolvedList() and modify GroupMemberList(), GroupGroupMemberList(), GroupRoleMemberList() and GroupUserRoleMemberList() at Kernel/System/Group.pm + fixed bug #1132 - Wrong display of escalation time + fixed bug #1151 - Error when changing customer on ticket in TicketStatusView + added ticket watcher feature, per default it\'s disabled + fixed bug #1240 - Tickets not shown in \"New messages\" if Auto Response \"Reply\" is active + fixed bug #1206 - When no RELEASE file is available, no product and version is displaied and strange messages apear in the apache error log; using standard values in this case now + added public frontend module to serve local repository as remote repository (accessable via IP authentication) + fixed bug #1154 - Problem in displaying pending tickets in agent mailbox + improved postmaster follow up detection by scanning email body, attachment and/or raw email (all is disabled by default) + fixed bug #1023 - Comma in From field creates multiple emails in webform.pl + fixed IE problem with image-buttons involved files: AdminSysConfigEdit.dtl and AdminSysConfig.pm + fixed format bug in Package Manager - PackageView + moved to read any language files located under Kernel/Language/xx_
*.pm at each request to have any translated words e. g. for navigation bar available (Kernel/Language/xx_Custom.pm is still used as latest source file) + added config option to show ticket title in main header of frontend (e. g. QueueView, ZoomView and Mailbox) + moved from \"otrs\" to \"otrs-x.x.x\" directory in tar.gz / tar.bz download format + added article free text attrubutes + moved from Kernel::Output::HTML::Generic to Kernel::Output::HTML::Layout - all sub modules localted under Kernel/Output/HTML/Layout
*.pm will ne loaded automatically at runtime + improved ticket zoom to shown attachments with html title about attachment info (name, size, ...) + added use of current config values in admin sysconfig fulltext search + fixed some spelling mistakes for the English original in language templates and language files + added admin init (Kernel/Modules/AdminInit.pm) to init config files .xml->.pm after a new setup (after inital root login) + splited Kernel::Modules::AgentTicketPhone into two modules Kernel::Modules::AgentTicketPhone and Kernel::Modules::AgentTicketPhoneOutbound (phone calls for existing tickets) also templates are renamed! + cleanup for ticket event names (added compat mode): TicketCreate, TicketDelete, TicketTitleUpdate, TicketUnlockTimeoutUpdate, TicketEscalationStartUpdate, TicketQueueUpdate (MoveTicket), TicketCustomerUpdate (SetCustomerData), TicketFreeTextUpdate (TicketFreeTextSet), TicketFreeTimeUpdate (TicketFreeTimeSet), TicketPendingTimeUpdate (TicketPendingTimeSet), TicketLockUpdate (LockSet), TicketStateUpdate (StateSet), TicketOwnerUpdate (OwnerSet), TicketResponsibleUpdate, TicketPriorityUpdate (PrioritySet), HistoryAdd, HistoryDelete, TicketAccountTime, TicketMerge, ArticleCreate, ArticleFreeTextUpdate (ArticleFreeTextSet), ArticleUpdate, ArticleSend, ArticleBounce, ArticleAgentNotification, (SendAgentNotification), ArticleCustomerNotification (SendCustomerNotification), ArticleAutoResponse (SendAutoResponse), ArticleFlagSet + added own X-OTRS-FollowUp-
* header if Queue, State, Priority, ... should be changed with follow up emails (see: doc/X-OTRS-Headers.txt) + reworked \"config options\" and \"interface\" of _all_ agent ticket interfaces to get is clear + replaced ticket config option \"Ticket::ForceUnlockAfterMove\" with ticket event module \"Ticket::EventModulePost###99-ForceUnlockOnMove\" + replaced ticket config option \"Ticket::ForceNewStateAfterLock\" with ticket event module \"Ticket::EventModulePost###99-ForceStateChangeOnLock\" + added \"responsible\" ticket feature! (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql) + added persian translation (incl. TextDirection support) - Thanks to Amir Shams Parsa! + added default ticket event module to reset ticket owner after move action (it\'s disable per default) + added default next state in ticket forward + added OTRS_Agent_
* tags like OTRS_Agent_UserFirstname and OTRS_Agent_UserLastname for salutation and signature templates + added update and insert via admin sql box + \'removed old compat files\' Kernel/Config/Files/Ticket.pm and Kernel/Config/Files/TicketPostMaster.pm + added 8 more ticket free text fields (db update with scripts/DBUpdate-to-2.1.(mysql|postgres).sql) + added SendNoNotification option for MoveTicket(), LockSet() and OwnerSet() in Kernel/System/Ticket.pm (used in GenericAgent to do some admin stuff). + added online repository access for bin/opm.pl + added Delete and Spam config option to Kernel/Config/Files/Ticket.xml for Ticket::Frontend::MenuModule + added column type check in xml database defination + added unit test system + improved admin view of session management + moved FAQ from framework to own application module (can be installed over opm online repository now) + moved otrs archive directory for download and in RPMs from otrs to otrs-x.x.x + added multi pre application module support, just define it like: $Self->{PreApplicationModule}->{AgentInfo} = \'Kernel::Modules::AgentInfo\'; + fixed bug 1132 - Wrong display of escalation time + added missing utf-8 encoding in agent and customer auth + added missing utf-8 encoding customer user backend + changed language description from Traditional Chinese to Simplified Chinese (bug #1258) + fixed bug 1151 - Error when changing customer on ticket in TicketStatusView + fixed bug #1240 - Tickets not shown in \"New messages\" if Auto Response \"Reply\" is active + fixed bug #1206 - When no RELEASE file is available, no product and version is displaied and strange messages apear in the apache error log; using standard values in this case now + fixed bug #1154 - Problem in displaying pending tickets in agent mailbox + fixed bug #1023 - Comma in From field creates multiple emails in webform.pl + added SUSE 10.x RPM support + fixed bug #925 - Binary Attachments incorrectly utf-8 encoded in ticket replies + fixed links to new phone/email ticket after a new customer is created via Kernel/Modules/AdminCustomerUser.pm + update of Portuguese language file - Thanks to Manuel Menezes de Sequeira) + added Greek translation - Thanks to Stelios Maistros! + fixed bug #991 - changed $Data{} to $QData{} in Ticket.xml and Ticket.pm config files to solve problem when answering requests that contain HTML tags + updated Dutch language file - Thanks to Richard Hinkamp! + added Slovak translation + fixed/removed die in Kernel/System/AuthSession/FS.pm - => GetSessionIDData() - not wanted to die if nn SessionID is given + added Danish translation - Thanks to Thorsten Rossner! + updated Norwegian translation - Thanks to Knut Haugen + fixed some spelling mistakes for the English original in language templates and language files + updated Brazilian Portuguese translation -Thanks to Fabricio Luiz Machado! + fixed missing translation after new ticket was created + added long month translation for calendar popup + changed Kernel/System/Spelling.pm to work with (a|i)spell on Windows systems + added *> and *> support to auto respons templates + fixed/removed wrong config option \"Ticket::Frontend::QueueSortDefault\", added own config option for StatusView of tickets + fixed bug #1047 forward fails if \" is in From + fixed ldap authentication if application charset is e. g. iso-8859-1 and not utf-8 + fixed some spelling mistakes in Kernel/Config/Files/Ticket.xml and Kernel/Config/Files/Framework.xml + Added X-Spam-Level to config files to have the possibility to filter for this header with PostMasterFilter + fixed bug #1069 - Problem when the name of a GenericAgent job was updated + fixed PostMaster filter admin interface if wrong syntax regexp is used (don\'t save invalid regexp because not email can be received) + added bin/CheckSum.pl and also ARCHIVE file to include md5 sum archive of current distribution + improved PostMaster if no article can be created + fixed internal server error if in sysconfig search
* is used + fixed \"enter\" submit bug in sysconfig (e. g. reset first item in the edit site) + fixed ArticleAttachmentIndex() - wrong index count in fs lookup - attachment icons sometimes not shown + added added missing class=\"button\" in submit type=\"submit\" of .dtl templates + fixed default note-type and default state-type in ticket pending mask + fixed stats/graph error message \'Can\'t call method \"png\" on an undefined value at ...\' + fixed missing delete on time_accounting in Kernel/System/Ticket/Article.pm if article got deleted + improved die if xml is invalid in Kernel/System/XML.pm + added compat config option for compose answer to replace original sender with current customers email address + updated French language file, thanks to Yann Richard + fixed bug #1025 - ORA-01400: cannot insert NULL into (\"OTRS\" .\"CUSTOMER_USER\".\"COMMENTS\" + fixed bug #1018 - initial_insert.sql, oracle error ORA-01400: cannot insert NULL into + fixed std attachment feature (no attachment after additional fiel upload) in agent ticket compose + improved database Quote() for integer, also allow +|- in integer + fixed order of create attributes (TicketCreate(), TicketFreeTime(), TicketFreeTime(), ArticleCreate(), ...) on customer ticket creation + fixed bug #1010 - ORA-00972 Identifier is too long for oracle + fixed bug #1011 - ORA-01408: such column list already indexed, Oracle error + fixed wrong follow up notification (to all agents) via customer panel if ticket is already closed + updated Dutch language file, thanks to Richard Hinkamp + fixed not working -r option in scripts/backup.pl (-r == removed backups older then -r days) + remove leading and trailing spaces in ldap filter for agent and customer authentication