| Name : otrs
| |
| Version : 2.4.7
| Vendor : Mandriva
|
| Release : 5mdv2010.0
| Date : 2010-04-07 20:05:55
|
| Group : Networking/Other
| Source RPM : otrs-2.4.7-5mdv2010.0.src.rpm
|
| Size : 56.72 MB
| |
| Packager : Luis Daniel Lucio Quiroz < dlucio_mandriva_org>
| |
| Summary : The Open Ticket Request System
|
Description :
The Open Ticket Request System (http://otrs.org/) is a web based ticket system.
Feedback: feedbackAATTotrs.org
OTRS is an Open source Ticket Request System with many features to manage
customer telephone calls and e-mails. It is distributed under the GNU
AFFERO General Public License (AGPL) and tested on Linux, Solaris, AIX,
FreeBSD, OpenBSD and Mac OS 10.x. Do you receive many e-mails and want to
answer them with a team of agents? You\'re going to love the OTRS!
Feature list:
Web-Interface:
- Agent web interface for viewing and working on all customer requests
- Admin web interface for changing system things
- Customer web interface for viewing and sending infos to the agents
- Webinterface with themes support
- Multi language support (Brazilian Portuguese, Bulgarian, Dutch, English,
Finnish, French, German, Italian and Spanish)
- customize the output templates (dtl) release independently
- Webinterface with attachment support
- easy and logical to use
Email-Interface:
- PGP support
- SMIME support
- MIME support (attachments)
- dispatching of incoming email via email addess or x-header
- autoresponders for customers by incoming emails (per queue)
- email-notification to the agent by new tickets, follow ups or lock timeouts
Ticket:
- custom queue view and queue view of all requests
- Ticket locking
- Ticket replies (standard responses)
- Ticket autoresponders per queue
- Ticket history, evolution of ticket status and actions taken on ticket
- abaility to add notes (with different note types) to a ticket
- Ticket zoom feature
- Tickets can be bounced or forwarded to other email addresses
- Ticket can be moved to a different queue (this is helpful if emails are
for a specific subject)
- Ticket priority
- Ticket time accounting
- Ticket merge feature
- Ticket ACL support
- content Fulltext search
System:
- creation and configuration of user accounts, and groups
- creation of standard responses
- Signature configuration per queue
- Salutation configuration per queue
- email-notification of administrators
- email-notification sent to problem reporter (by create, locked, deleted,
moved and closed)
- submitting update-info (via email or webinterface).
- deadlines for trouble tickets
- ASP (activ service providing) support
- TicketHook free setable like \'Call#\', \'MyTicket#\', \'Request#\' or \'Ticket#\'
- Ticket number format free setable
- different levels of permissions/access-rights.
- central database, Support of different SQL databases (e. g. MySQL, PostgeSQL, ...)
- user authentication agains database or ldap directory
- easy to develope you own addon\'s (OTRS API)
- easy to write different frontends (e. g. X11, console, ...)
- own package manager (e. g. for application modules like webmail, calendar or
filemanager)
- a fast and usefull application
|
RPM found in directory: /vol/rzm6/linux-mandriva/official/2010.0/i586/media/contrib/backports |
